Issues installing Win 7 SP1, CSI payload files missing

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  1. Posts : 15
    Win 7 Pro x64
       #1

    Issues installing Win 7 SP1, CSI payload files missing


    Hi,

    I'm having trouble installing Win 7 SP1, after running the system update readiness tool I got this output

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 17.0
    2012-12-02 11:53

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 cryptsvc.dll amd64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.22010_none_d4ab184aca903d4f
    (f) CSI Payload File Missing 0x00000000 crypt32.dll.mui amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.17856_en-us_2c23a993d10498c7
    (f) CSI Payload File Missing 0x00000000 crypt32.dll x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22010_none_5dfca53e5537450a
    (f) CSI Payload File Missing 0x00000000 cryptnet.dll amd64_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.17856_none_75160d1f1293dd6c
    (f) CSI Payload File Missing 0x00000000 crypt32.dll amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22010_none_ba1b40c20d94b640
    (f) CSI Payload File Missing 0x00000000 cryptsvc.dll amd64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.17856_none_d3fc6569b18d7211
    (f) CSI Payload File Missing 0x00000000 crypt32.dll x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.17856_none_5d4df25d3c3479cc
    (f) CSI Payload File Missing 0x00000000 crypt32.dll.mui amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22010_en-us_2cd25c74ea076405

    Summary:
    Seconds executed: 450
    Found 8 errors
    CSI Payload File Missing Total count: 8

    whilst I know how to fix this I do not know where to get the files from, any ideas?
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Please run an SFC /SCANNOW, as it may show fursther problems, and we may as well try fixing them all at once :)


    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.


    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply
      My Computer


  3. Posts : 15
    Win 7 Pro x64
    Thread Starter
       #3

    Hi,

    I ran the SFC /SCANNOW but no errors were reported, I have attached the CBS.log file anyway though.

    Cheers :)
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    SFC failed completely - there's no signs in that log of it having run at all.

    I'll work on a fix protocol for the files we know about, and get back to you later.
      My Computer


  5. Posts : 15
    Win 7 Pro x64
    Thread Starter
       #5

    Ok, cheers
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    I've uploaded a file - wfire.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    This should create a folder C:\wfire

    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\wfire
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\wfire
    or
    DIR E:\wfire


    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\wfire <drive>:\windows\winsxs /y /i /s /v /h

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.
      My Computer


  7. Posts : 15
    Win 7 Pro x64
    Thread Starter
       #7

    Hi,

    I've run the SFC /SCANNOW again and also the System Update Readiness tool and attached the log files as requested.

    here's a link to my skydrive https://skydrive.live.com/?cid=B1AF4...671F4E76%21130

    What do you mean by a MGADiag report?

    Thanks again :)
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    (sorry - forgot to excise that... I mostly deal in activation/validaton errors!)

    Both logs are clear now
    Try installing SP1 from a downloaded installer - Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center
    You'll want the windows6.1-KB976932-X64.exe file
      My Computer


  9. Posts : 15
    Win 7 Pro x64
    Thread Starter
       #9

    Hi,

    Some progress, the SP1 install will now run however it stalls and states that installation cannot be completed until the computer is restarted, problem is no matter how many times I restart I get the same message. Same thing happens when I run windows update. I have attached screen shots as a PDF.

    Thanks again
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    If you look in the Update History, there should be an entry for SP1 - right click on it and select Details.
    What is the error code that shows?

    I suspect that the problem will turn out to be the existence of a 'pending.xml' file which tells the system what changes are in progress - but it could also be that services are unloading or loading in the wrong order.

    Please open Services.msc
    If you click on the Startup type column header, what services are listed as 'Automatic (delayed start)' ??
      My Computer


 
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