Issues installing Win 7 SP1, CSI payload files missing

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #21

    You have a number of failure points in the SFC CBS.log - it looks to me as if the scan didn't run properly.
    I'll have to research this. - back tomorrow.
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  3. wildfire20uk
    Posts : 15
    Win 7 Pro x64
    Thread Starter
       New #22

    Cheers
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #23

    I can't find anything of any significance about the errors - I've asked someone else to have a look and comment.
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  6. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #24

    Hello wildfire20uk,

    Sorry for the delay.

    Could you try doing an offline SFC please?

    SFC /SCANNOW : Run in Command Prompt at Boot

    I would just like to make sure there isn't a third party program interfering with the operation of SFC before we go any further :)

    Tom
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  7. wildfire20uk
    Posts : 15
    Win 7 Pro x64
    Thread Starter
       New #25

    Hi Tom,

    Sorry for the delay in getting back to you work has been a bit busy, I ran the SFC at boot and got similar results, no issues detected. I have attached the CBS log to see if anything jumps out.

    Cheers
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #26

    These seem to be the critical lines - and would imply possibly a stuck pending.xml file

    Code:
    2012-12-21 08:15:01, Info                  CSI    00000036 Pending transaction content must be resolved, cannot begin another transaction yet
2012-12-21 08:15:01, Info                  CBS    Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2012-12-21 08:15:01, Info                  CBS    Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    This can be caused by the TrustedInstaller service not running as Auto.
    Please run the following commands and post the results....

    SC QC TRUSTEDINSTALLER
    SC QC BFE
    SC QC BITS
    DIR C:\Window\System32\config\TxR


    (note for later - ignore at present! - fsutil resource setautoreset true C:\ )
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  10. wildfire20uk
    Posts : 15
    Win 7 Pro x64
    Thread Starter
       New #27

    Hi,

    The results of the commands were as follows

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>SC QC TRUSTEDINSTALLER
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: TRUSTEDINSTALLER
    TYPE : 10 WIN32_OWN_PROCESS
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\servicing\TrustedInstaller.exe
    LOAD_ORDER_GROUP : ProfSvc_Group
    TAG : 0
    DISPLAY_NAME : Windows Modules Installer
    DEPENDENCIES :
    SERVICE_START_NAME : localSystem

    C:\Windows\system32>SC QC BFE
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: BFE
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalServiceNoNe
    twork
    LOAD_ORDER_GROUP : NetworkProvider
    TAG : 0
    DISPLAY_NAME : Base Filtering Engine
    DEPENDENCIES : RpcSs
    SERVICE_START_NAME : NT AUTHORITY\LocalService

    C:\Windows\system32>SC QC BITS
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: BITS
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k netsvcs
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Background Intelligent Transfer Service
    DEPENDENCIES : RpcSs
    : EventSystem
    SERVICE_START_NAME : LocalSystem

    C:\Windows\system32>DIR C:\Window\System32\config\TxR
    The system cannot find the path specified.

    C:\Windows\system32>

    Thanks again
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #28

    That last error message is pretty much to be expected - Users by default don't have access to the folder.
    OK - let's see what happens if we change the TrustedInstaller service to Automatic temporarily - this can complete any hung installs

    Open an Elevated Command Prompt, and run the following command

    SC CONFIG TRUSTEDINSTALLER start= auto

    You should get a success message.

    Reboot and let the system stand for 15 minutes, then reboot again.
    The run the following commands

    SC QC TRUSTEDINSTALLER
    SC CONFIG TRUSTEDINSTALLER start= demand

    post the results, and run another SFC scan and post the CBS log from that.
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  12. wildfire20uk
    Posts : 15
    Win 7 Pro x64
    Thread Starter
       New #29

    Hi,

    Here's the results of the scan and the CBS log is attached

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>SC QC TRUSTEDINSTALLER
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: TRUSTEDINSTALLER
    TYPE : 10 WIN32_OWN_PROCESS
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\servicing\TrustedInstaller.exe
    LOAD_ORDER_GROUP : ProfSvc_Group
    TAG : 0
    DISPLAY_NAME : Windows Modules Installer
    DEPENDENCIES :
    SERVICE_START_NAME : localSystem

    C:\Windows\system32>SC CONFIG TRUSTEDINSTALLER start= demand
    [SC] ChangeServiceConfig SUCCESS

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>

    Cheers
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #30

    Still the same errors.
    I've been trying to find what causes this - and so far have been stymied, because it appears to be a Group Policy setting which is enforced by a Server, rather than one that is resident on the machine. I can find no relevant registry settings in the usual sources.

    I'll keep looking :)
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