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Windows 7: Issues installing Win 7 SP1, CSI payload files missing

02 Dec 2012   #1
wildfire20uk

Win 7 Pro x64
 
 
Issues installing Win 7 SP1, CSI payload files missing

Hi,

I'm having trouble installing Win 7 SP1, after running the system update readiness tool I got this output

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-12-02 11:53

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 cryptsvc.dll amd64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.22010_none_d4ab184aca903d4f
(f) CSI Payload File Missing 0x00000000 crypt32.dll.mui amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.17856_en-us_2c23a993d10498c7
(f) CSI Payload File Missing 0x00000000 crypt32.dll x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22010_none_5dfca53e5537450a
(f) CSI Payload File Missing 0x00000000 cryptnet.dll amd64_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.17856_none_75160d1f1293dd6c
(f) CSI Payload File Missing 0x00000000 crypt32.dll amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22010_none_ba1b40c20d94b640
(f) CSI Payload File Missing 0x00000000 cryptsvc.dll amd64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.17856_none_d3fc6569b18d7211
(f) CSI Payload File Missing 0x00000000 crypt32.dll x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.17856_none_5d4df25d3c3479cc
(f) CSI Payload File Missing 0x00000000 crypt32.dll.mui amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22010_en-us_2cd25c74ea076405

Summary:
Seconds executed: 450
Found 8 errors
CSI Payload File Missing Total count: 8

whilst I know how to fix this I do not know where to get the files from, any ideas?


My System SpecsSystem Spec
.

02 Dec 2012   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please run an SFC /SCANNOW, as it may show fursther problems, and we may as well try fixing them all at once


SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply
My System SpecsSystem Spec
03 Dec 2012   #3
wildfire20uk

Win 7 Pro x64
 
 

Hi,

I ran the SFC /SCANNOW but no errors were reported, I have attached the CBS.log file anyway though.

Cheers
My System SpecsSystem Spec
.


03 Dec 2012   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

SFC failed completely - there's no signs in that log of it having run at all.

I'll work on a fix protocol for the files we know about, and get back to you later.
My System SpecsSystem Spec
03 Dec 2012   #5
wildfire20uk

Win 7 Pro x64
 
 

Ok, cheers
My System SpecsSystem Spec
03 Dec 2012   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - wfire.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder C:\wfire

Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\wfire
hit the enter key - if you get a 'Not Found' error try
DIR D:\wfire
or
DIR E:\wfire


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\wfire <drive>:\windows\winsxs /y /i /s /v /h

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

Also run a new MGADiag report, and post the result.
My System SpecsSystem Spec
03 Dec 2012   #7
wildfire20uk

Win 7 Pro x64
 
 

Hi,

I've run the SFC /SCANNOW again and also the System Update Readiness tool and attached the log files as requested.

here's a link to my skydrive https://skydrive.live.com/?cid=B1AF4...671F4E76%21130

What do you mean by a MGADiag report?

Thanks again
My System SpecsSystem Spec
03 Dec 2012   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(sorry - forgot to excise that... I mostly deal in activation/validaton errors!)

Both logs are clear now
Try installing SP1 from a downloaded installer - Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center
You'll want the windows6.1-KB976932-X64.exe file
My System SpecsSystem Spec
03 Dec 2012   #9
wildfire20uk

Win 7 Pro x64
 
 

Hi,

Some progress, the SP1 install will now run however it stalls and states that installation cannot be completed until the computer is restarted, problem is no matter how many times I restart I get the same message. Same thing happens when I run windows update. I have attached screen shots as a PDF.

Thanks again
My System SpecsSystem Spec
03 Dec 2012   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

If you look in the Update History, there should be an entry for SP1 - right click on it and select Details.
What is the error code that shows?

I suspect that the problem will turn out to be the existence of a 'pending.xml' file which tells the system what changes are in progress - but it could also be that services are unloading or loading in the wrong order.

Please open Services.msc
If you click on the Startup type column header, what services are listed as 'Automatic (delayed start)' ??
My System SpecsSystem Spec
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 Issues installing Win 7 SP1, CSI payload files missing




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