Windows 7: SP1 Update Failing, Error 80070002

aimav · 03 Dec 2012

Hi All,

I have a users laptop that is failing to install SP1 with the above error code (80070002). WU is installing other updates so it appears to be a problem with SP1 rather than WU. Installing while logged in gives me the error code but if you hit shutdown then it just sits on the Configuring screen and the user has had to hard power off the laptop after a few hours.

I have a CBS log from running SFC /SCANNOW. https://skydrive.live.com/redir?resi...DYyd7tNJ8wHEqY

WU log from last week, I spent Friday (30th) working on it and then the log continues to date. https://skydrive.live.com/redir?resi...GPFbvJJZepjwak

Any help would be amazing! Unfortunatly this is a managers laptop so if I can avoid doing a rebuild that would be great.

Thanks!

Jay

NoelDP · 03 Dec 2012

There's no SFC data in the CBS.log file

Please follow the instructions in http://www.sevenforums.com/windows-updates-activation/264840-windows-update-posting-instructions.html and post the requested data

aimav · 03 Dec 2012

Ah, my bad! I'll run the scans tomorrow and post the information. Thanks!

Jay

aimav · 11 Dec 2012

Sorry for the stupid long delay... had a few problems.

I haven't been able to run the SURT as I can't download it at work at the moment. Another problem...

But I did run the SFC again and have zipped up the entire folder this time.

http://sdrv.ms/URnkOq

And the error code is in the first post. Hopefully something can be gleaned from this! If I do manage to get SURT running I will let you know!

It did install another small update fine again today. I keep disabling the SP1 installer though.

Thanks!

NoelDP · 11 Dec 2012

You have some corruption present

Code:

 Line 6519: 2012-12-04 11:50:12, Info                  CSI    000002fc [SR] Repairing 2 components
 Line 6520: 2012-12-04 11:50:12, Info                  CSI    000002fd [SR] Beginning Verify and Repair transaction
 Line 6523: 2012-12-04 11:50:12, Info                  CSI    000002ff [SR] Cannot repair member file [l:22{11}]"msfeeds.mof" of Microsoft-Windows-IE-Feeds-Platform, Version = 9.4.8112.16455, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6524: 2012-12-04 11:50:12, Info                  CSI    00000300 [SR] Cannot repair member file [l:26{13}]"msfeedsbs.mof" of Microsoft-Windows-IE-Feedsbs, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 6525: 2012-12-04 11:50:12, Info                  CSI    00000301 [SR] Cannot repair member file [l:26{13}]"msfeedsbs.mof" of Microsoft-Windows-IE-Feedsbs, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 6526: 2012-12-04 11:50:12, Info                  CSI    00000302 [SR] This component was referenced by [l:228{114}]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64"
 Line 6527: 2012-12-04 11:50:12, Info                  CSI    00000303 [SR] Could not reproject corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:26{13}]"msfeedsbs.mof"; source file in store is also corrupted
 Line 6530: 2012-12-04 11:50:12, Info                  CSI    00000305 [SR] Cannot repair member file [l:22{11}]"msfeeds.mof" of Microsoft-Windows-IE-Feeds-Platform, Version = 9.4.8112.16455, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6531: 2012-12-04 11:50:12, Info                  CSI    00000306 [SR] This component was referenced by [l:156{78}]"Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.2761451-38_neutral_GDR"
 Line 6534: 2012-12-04 11:50:12, Info                  CSI    00000308 [SR] Could not reproject corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:22{11}]"msfeeds.mof"; source file in store is also corrupted
 Line 6539: 2012-12-04 11:50:12, Info                  CSI    0000030a [SR] Repair complete

I'll post a fix later

aimav · 11 Dec 2012

Noel, you're a star! Thank you very much!

NoelDP · 11 Dec 2012

I've uploaded a file - aimavxx.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder C:\aimavxx
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\aimavxx
hit the enter key - if you get a 'Not Found' error try
DIR D:\aimavxx
or
DIR E:\aimavxx

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\aimavxx <drive>:\windows\winsxs /y /i /s /v /h

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link
Also run a new MGADiag report, and post the result.

aimav · 11 Dec 2012

Thanks Noel, I'll do this ASAP. Got to get the laptop off the user first! Easier said than done...

aimav · 17 Dec 2012

Hi Noel, I've copied the files over as instructed. However the guy is off on a business trip for our last week before the Xmas shutdown, so I'll run the scans when he's back in the new year.

Sorry for the delays and thank you for your help so far! I guess I'll talk to you in the new year, have a good one!

NoelDP · 17 Dec 2012

Have a good one yourself - I'm not planning on going anywhere, so I should still be here then

Windows 7: SP1 Update Failing, Error 80070002

SP1 Update Failing, Error 80070002 problems?