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Windows 7: Windows 7 Build 7601 This copy of windows not genuine.

03 Dec 2012   #11

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Code:
MGADiag after activation check but before restarts
-------------------------------------------------

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VYFPT-QG7BD-R4TPJ
Windows Product Key Hash: kUSQbJyHz9oRbRIBgBq5EAZVhPU=
Windows Product ID: 00426-260-4606883-85692
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {07B78CE2-3893-4F01-B8FD-BE23A589F2A0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{07B78CE2-3893-4F01-B8FD-BE23A589F2A0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R4TPJ</PKey><PID>00426-260-4606883-85692</PID><PIDType>5</PIDType><SID>S-1-5-21-284932650-2195151926-1286712085</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2401   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110518000000.000000+000</Date></BIOS><HWID>84CB0C00010000F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-260-460688-01-2057-7601.0000-3372012
Installation ID: 011532485715551440904812092160499591843421779830534665
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: R4TPJ
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 03/12/2012 23:44:49

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:3:2012 23:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAHKLa8ExnEDNU8uJrOJhaGMrPpHv6zyplzNYC0A==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            051811        APIC1038
  FACP            051811        FACP1038
  SRAT            AMD           FAM_F_10
  HPET            051811        OEMHPET 
  MCFG            051811        OEMMCFG 
  OEMB            051811        OEMB1038
  SSDT            A M I         POWERNOW
Will submit MGADiag after restarts tomorrow

My System SpecsSystem Spec
.

04 Dec 2012   #12

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

NOTE: The black background with "This copy of Windows is not genuine" has gone away, audio has returned too.
-----------------------------------------------------------------------------------------------------------------
MGADiag after 2 restarts
-----------------------------------------------------------------------------------------------------------------
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VYFPT-QG7BD-R4TPJ
Windows Product Key Hash: kUSQbJyHz9oRbRIBgBq5EAZVhPU=
Windows Product ID: 00426-260-4606883-85692
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {07B78CE2-3893-4F01-B8FD-BE23A589F2A0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{07B78CE2-3893-4F01-B8FD-BE23A589F2A0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R4TPJ</PKey><PID>00426-260-4606883-85692</PID><PIDType>5</PIDType><SID>S-1-5-21-284932650-2195151926-1286712085</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2401   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110518000000.000000+000</Date></BIOS><HWID>84CB0C00010000F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-260-460688-01-2057-7601.0000-3372012
Installation ID: 011532485715551440904812092160499591843421779830534665
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: R4TPJ
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 04/12/2012 06:57:04

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:3:2012 23:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAHKLa8ExnEDNU8uJrOJhaGMrPpHv6zyplzNYC0A==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            051811        APIC1038
  FACP            051811        FACP1038
  SRAT            AMD           FAM_F_10
  HPET            051811        OEMHPET 
  MCFG            051811        OEMMCFG 
  OEMB            051811        OEMB1038
  SSDT            A M I         POWERNOW
My System SpecsSystem Spec
04 Dec 2012   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Great - looks as if we've managed to cure the non-genuine problem, with the added bonus of solving another problem at the same time
You can reset your background using Personalise on the desktop options.
My System SpecsSystem Spec
.


04 Dec 2012   #14

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for all your help!
My System SpecsSystem Spec
04 Dec 2012   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You're welcome - Good luck!
My System SpecsSystem Spec
04 Dec 2012   #16

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm sorry to say this problem has re-occurred in the same way which it occured before. I didn't manage to printscreen the error but this time I did.
Here are the links to the error images :/
imgur: the simple image sharer
imgur: the simple image sharer
My System SpecsSystem Spec
04 Dec 2012   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's a very different error to the original one -
The device enumeration failing is a sign of potential hardware problems so far as I know.
Please open Event Viewer, and navigate in teh left pane to teh Windows Logs\Application
right-click on it, and select Save all as... and call the file Appevent.evtx
do the same for the System log - call it Sysevent.evtx
then compress both files and attach it to your reply.
My System SpecsSystem Spec
04 Dec 2012   #18

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well, I had those 2 dialog boxes before the windows genuine error, dismissed both thinking it was one of windows random errors and then it happened, same again but this time printscreened them as they seem to have significance


Attached Files
File Type: zip Appevent.zip (3.17 MB, 1 views)
File Type: zip Sysevent.zip (3.31 MB, 1 views)
My System SpecsSystem Spec
04 Dec 2012   #19

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a number of problems with services and drivers - there are errors in respect of Norton present which would tend to imply that

1) Your AV is Norton.
2) It's not working properly.
My recommendation is to download install and run MBAM, then uninstall Norton, and run the Norton Removal tool, then install MSE (at least temporarily) and run a full system scan with that.


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

Download and install MSE from this link....
Microsoft Security Essentials - Microsoft Windows
My System SpecsSystem Spec
05 Dec 2012   #20

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Malwarebytes Anti-Malware 1.65.1.1000
Malwarebytes : Free anti-malware download

Database version: v2012.12.04.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Richard's PC :: RICHARDS-PC [administrator]

04/12/2012 21:51:36
mbam-log-2012-12-04 (21-51-36).txt

Scan type: Full scan (C:\|D:\|F:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 1139582
Time elapsed: 6 hour(s), 38 minute(s), 26 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Proceeding with Norton 360 Premier Edition v6.0 Removal now
My System SpecsSystem Spec
Reply

 Windows 7 Build 7601 This copy of windows not genuine.





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