Windows Update Error after restoring system

Seawindsail · 03 Dec 2012

After a hard drive crash and system restore I'm getting error below after a brief update progress bar.

I've run the Update Repair tools many times, Manually stopped and started services. MERGED default version of BITs and Windows Update services.
Also ran Defender offline, use McAfee, System Mechanic and RegCurePro to keep system cleaned and tuned. I've fallen behind on updates and need to get this resolved. I've also moved on and can't go back to that restore point to retry. Looking for suggestions

Windows 7 Professional
Dell XPS

tom982 · 03 Dec 2012

Hello Swawindsail and welcome to the forums

Firstly, I would like you to restore any changes made by System Mechanic and RegCurePro. Registry cleaners/optimisers in general are complete junk and should be avoided at great lengths. It's very hard for them to distinguish what should be removed and what should stay and more often than not, they will delete things they shouldn't. If you would like to see the sort of damage that they can do to Windows (especially Windows Update) then take a look here:

Microsoft Updates has gone crazy

It completely killed it. So restoring the changes made by these programs may in fact solve your problem. If it doesn't, follow these instructions:

Windows Update Posting Instructions

Tom

Seawindsail · 03 Dec 2012

Not sure how I would roll back changes made by RegCure..

Also looked at the Update Readiness tool and see it requires Service Pack 1... My restore was prior to SP1 installation and now I can't get to updates.. Is there a way it install SP1 manually?

Thanks for your reply,

tom982 · 03 Dec 2012

If there isn't an obvious feature in the interface then just cross your fingers and hope it didn't do any harm! Only time will tell though.

The SURT is compatible for all versions of Windows 7 - SP1 or not :) Download and install (run) it, then upload the logs that the instructions ask for.

Tom

Seawindsail · 04 Dec 2012

Okay, I've downloaded and installed Windows6.1-KB947821-v25-x64.msu
Based on system info below....

OS Name Microsoft Windows 7 Professional
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LOWELLXPS-PC
System Manufacturer Dell Inc.
System Model XPS L501X
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, 1734 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A07, 3/29/2011
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name LowellXPS-PC\Lowell XPS
Time Zone US Mountain Standard Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.93 GB
Available Physical Memory 3.73 GB
Total Virtual Memory 11.9 GB
Available Virtual Memory 8.83 GB
Page File Space 5.93 GB
Page File C:\pagefile.sys

It installed normally..

Then trying to run "sfc /scannow" I get the following.

Running with /scannow shows the program is installed but there seems to be a problem when the /scannow option is added.
Hope this info helps.

tom982 · 04 Dec 2012

Hi Seawindsail,

We'll have to come back to your SFC problem, that isn't a very nice error at all. Could you complete the rest of the steps in the instructions please? #3, #4 and #5 specifically.

Windows Update Posting Instructions

Tom

Seawindsail · 04 Dec 2012

Kaktussoft · 04 Dec 2012

Seawindsail said:

Both checkusr log files show no errors. That's a good sign

Kaktussoft · 04 Dec 2012

Windows Resource Protection could not start the repair service

This happens if the TrustedInstaller (Windows Modules Installer) service is disabled. Use these steps to reset the service startup type.
1. Click Start, type Services.msc
2. Double-click Windows Modules Installer
3. Set its Startup type to Manual
4. Click OK.

The TrustedInstaller service has full access to Windows Resource Protection (WRP) files and registry keys, and this services needs to be running in order to restore missing or corrupted WRP resources. The TrustedInstaller service starts on-demand when running the System File Checker.

Windows Modules Installer service startup type was manual? Can you start it succesfully?

Kaktussoft · 04 Dec 2012

Also check service Windows Management Instrumentation
Startup type=Automatic?
Can you start it (or is it already started?)?