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Windows 7: Three Windows Security Updates continue to fail installation

05 Dec 2012   #1
monte

Windows 7 Home Premium X64
 
 
Three Windows Security Updates continue to fail installation

I recently had to rebuild the Window 7 Home Premium X64 on my Gateway NV59 laptop. I used the recovery CDs from Gateway to do this.

So all I currently have is the OS and applications that were reinstalled from these CDs except the Norton Antivirus which I uninstalled since I use McAfee. I have not installed the McAfee yet.

I have installed approximately 160 updates successfully. Unfortunately the following 3 updates continue to fail:
Security Update for Windows 7 for x64 (KB2676562)
Security Update for Windows 7 for x64 (KB2724197)
Windows 7 Service Pack 1 fo X64 (KB976932)

I even tried to install each seperately but had no success. I have attached the error message that I see when the installaton fails.

Any ideas as to why these will not install?



My System SpecsSystem Spec
.

05 Dec 2012   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

That normally means your computer is infected.
If it was my computer I would start with these.
Malwarebytes

Free Online Virus Scanner | ESET

Windows Defender Offline

More information.
http://answers.microsoft.com/en-us/w...c-ff7d9b99f2a0
http://windows.microsoft.com/en-US/w...error-FFFFFFFE

Let us know what you do and what was found.
My System SpecsSystem Spec
05 Dec 2012   #3
monte

Windows 7 Home Premium X64
 
 

Thanks for the reply.

This is actually the 2nd time in a couple of weeks that I have done this. The first time I did not format the drive but this time I did. So, I guess the malware is apparently getting installed either from the CDs or as I download the updates. At any rate I will try to your suggestions and let you know what happens.

My System SpecsSystem Spec
.


05 Dec 2012   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

If you are infected again you must be careful what you are downloading. Where did you get your copy of Windows?
My System SpecsSystem Spec
06 Dec 2012   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the instructions at
Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
06 Dec 2012   #6
monte

Windows 7 Home Premium X64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
If you are infected again you must be careful what you are downloading. Where did you get your copy of Windows?
I purchased the recovery CDs from Gateway. There are 4 of them, System Disc, 2 Recovery CDs, and a Language CD.
My System SpecsSystem Spec
06 Dec 2012   #7
monte

Windows 7 Home Premium X64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
That normally means your computer is infected.
If it was my computer I would start with these.
Malwarebytes

Free Online Virus Scanner | ESET

Windows Defender Offline

More information.
error message FFFFFFFE when trying to install updates - Microsoft Community
Windows Update error FFFFFFFE

Let us know what you do and what was found.
I tried Malwarebytes first. It detected Trojan.Agent and cleaned it but this did not resolve the issue.

Next I tried Windows Defender which detected Alureon.H and cleaned it. Afterwards I was able to install the updates with no issues.

Thanks for the assistance!
My System SpecsSystem Spec
06 Dec 2012   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Alureon.H could of taken your passwords. I recommend changing all passwords.
Happy computing.
My System SpecsSystem Spec
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 Three Windows Security Updates continue to fail installation




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