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Windows 7: Windows 7 update issues when attempting to update

05 Dec 2012   #1

Windows 7 64bit Ultimate
 
 
Windows 7 update issues when attempting to update

Ok I been searching around even removed the update files that are downloaded thinking ok maybe its a corrupt file issue which I have had once before and that resolved the issue by doing that and did that twice (with a reboot after each time) and my updates still fail, the code I get is the following, 80070002, no matter what I do (including the microsoft update fixit tool) nothing seems to help, im getting to wits end with it, and I really don't want to contact MS or reinstall windows its self to fix this error....so anyone have any further ideas?


if it helps I also tried whats at http://windows.microsoft.com/en-US/w...error-80070002 as well as removing the files from the downloads folder to no avail , I am starting to wonder if this is becoming a hopeless battle!!!


Im in the process of doing whats listed in System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 and downloading some updater I believe its the fix it tool by MS, which still isn't resolving the issues (it says it does but it hasn't), I am going to reread that main thread on how to do things located here just to be sure I havent missed any thing, anyways here the CBS logs that I pulled as well, not sure if they will help but figured they might help some how...


Anyways, thanks for the help your guys and gals provide


My System SpecsSystem Spec
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05 Dec 2012   #2

Windows 7 Ultimate x64
 
 

Have you tried stopping the Windows Update service, renaming the Windows/SoftwareDistribution folder to something else, restarting the Windows Update service and then clicking the Check for Updates button again? Works for a similarly-terminal and frustrating error that I have had in the past. The update check takes a while, but it has been effective for me.
My System SpecsSystem Spec
06 Dec 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You say you've downloaded teh CheckSUR tool - but there's no log for it in teh files you uploaded. Did you actually run it? If not, please do so, and upload teh CheckSUR.log file

SFC found two problems, and seems to have fixed them.
My System SpecsSystem Spec
.


06 Dec 2012   #4

Windows 7 64bit Ultimate
 
 

Noel, not sure, I may have missed that, can you provide the link to it just to make sure I didn't miss it, I may have thought I ran it when I was messing with the microsoft fix it tool and had that pop up multiple times, so Ill double check that.

EDIT: Noel, actually yes I did run that, I do remember it now that I fired it up again as it took about 15 minutes or so to complete, I am running it again just to be safe and will see what happens...

maomoondog: yes that was one of the first things I thought of doing when this started as per past experiences and the suggestion of MS as well. I can try again if needed.


here is my DISM log file that I also forgot to put up last night.


Attached Files
File Type: zip DISM.zip (7.7 KB, 2 views)
My System SpecsSystem Spec
06 Dec 2012   #5

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Jaime,

Could you re-upload your CBS folder for us please? The CheckSUR logs aren't in there, perhaps you ran the tool after uploading it.

Tom
My System SpecsSystem Spec
07 Dec 2012   #6

Windows 7 64bit Ultimate
 
 

yes I can, heres the latest one.
My System SpecsSystem Spec
08 Dec 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It's still not there - please run the CheckSUR tool again....

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.
My System SpecsSystem Spec
08 Dec 2012   #8

Windows 7 64bit Ultimate
 
 

ok is there another place it could be pputting logs as ive run it twice already and it seems to be missing the logs then....
My System SpecsSystem Spec
08 Dec 2012   #9

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Jaime,

That's very odd. Let's have a look then:

System Look

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:
    :filefind
    *CheckSUR*
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
My System SpecsSystem Spec
12 Dec 2012   #10

Windows 7 64bit Ultimate
 
 

Ok cool, ill give it a shot and see what I can find out
My System SpecsSystem Spec
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 Windows 7 update issues when attempting to update




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