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Windows 7: Could not Windows 7 update KB2529073 and KB982018


10 Dec 2012   #1

Windows 7 Professional 32bit
 
 
Could not Windows 7 update KB2529073 and KB982018

I am using Windows 7 Professional 32bit, there is 2 important updates that always failed to install, that is KB2529073 and KB982018 (see attachment)

I already tried Windows Update Troubleshooter as suggested in this thread 2 recommended updates failed.
but unfortunately still failed to update

Anyone has any ideas how to fix this?


Thanks.




Attached Thumbnails
Could not Windows 7 update KB2529073 and KB982018-1.png  
My System SpecsSystem Spec
.

10 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the instructions at Windows Update Posting Instructions and post the requested logs.
My System SpecsSystem Spec
13 Dec 2012   #3

Windows 7 Professional 32bit
 
 

Thanks for reply, sorry my late reply.

Here we go the CBS log


Attached Thumbnails
Could not Windows 7 update KB2529073 and KB982018-2.png  
My System SpecsSystem Spec
.


13 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a couple of major problems - your Event Log service is not functioning, and tyou have an SFC error defined by
Code:
2012-12-13 16:43:49, Info                  CSI    0000018f [SR] Cannot repair member file [l:20{10}]"WinSAT.exe" of Microsoft-Windows-WindowsSystemAssessmentTool, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I suspect that your biggest problem lies in the Event Log services.....
Please open an Elevated Command Prompt window, and run teh following commands....

NET START EVENTLOG
NET START WECSVC
SC QUERYEX EVENTLOG
SC QUERYEX WECSVC

post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
13 Dec 2012   #5

Windows 7 Professional 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You have a couple of major problems - your Event Log service is not functioning, and tyou have an SFC error defined by
Code:
2012-12-13 16:43:49, Info                  CSI    0000018f [SR] Cannot repair member file [l:20{10}]"WinSAT.exe" of Microsoft-Windows-WindowsSystemAssessmentTool, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I suspect that your biggest problem lies in the Event Log services.....
Please open an Elevated Command Prompt window, and run teh following commands....

NET START EVENTLOG
NET START WECSVC
SC QUERYEX EVENTLOG
SC QUERYEX WECSVC

post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight select Copy. In the CP Window, click on the black/white icon at top left select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Thanks for your kind reply.
I did all the commands you told me, you can see all the command result by the screenshot I made, it covered everything.


Best and Hope it will be solved


Attached Thumbnails
Could not Windows 7 update KB2529073 and KB982018-3.png  
My System SpecsSystem Spec
14 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Odd - it appears that the service is actually running, although CheckSUR complained that it wasn't able to save data. This could indicate a corrupted file, or a badly set attribute.
What happens if you attempt to open Event Viewer?
My System SpecsSystem Spec
14 Dec 2012   #7

Windows 7 Professional 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Odd - it appears that the service is actually running, although CheckSUR complained that it wasn't able to save data. This could indicate a corrupted file, or a badly set attribute.
What happens if you attempt to open Event Viewer?
Just open event viewer? there is nothing wrong when I open it, no error popups whatsoever (see screenshot).

Seems there is new update for Windows 7 today, all new updates seems installed properly, but now you can see another screenshots, that now KB2529073 is now gone, I dunno why the only stuck is now KB982018


Attached Thumbnails
Could not Windows 7 update KB2529073 and KB982018-8.png   Could not Windows 7 update KB2529073 and KB982018-6.png   Could not Windows 7 update KB2529073 and KB982018-7.png  
My System SpecsSystem Spec
14 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmmm
OK
Click Start, then right-click Computer, and then clickManage. Agree to the UAC prompt.
Click the arrow next to System Tools. Do the same for Event Viewer and Windows Logs.
Click on System.
Click Action on the Menu Bar and click on Clear Log.
A window will pop up stating " You can save the contents of this log before cleaning it. "
Click the " Save and Clear " button.
Click on Desktop in the left frame and click the Save button.
Wait for the System Event log to clear.
Close Computer Management.

Now run the CheckSUR tool again, and post the new Checksur.log file
My System SpecsSystem Spec
14 Dec 2012   #9

Windows 7 Professional 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Hmmm
OK
Click Start, then right-click Computer, and then clickManage. Agree to the UAC prompt.
Click the arrow next to System Tools. Do the same for Event Viewer and Windows Logs.
Click on System.
Click Action on the Menu Bar and click on Clear Log.
A window will pop up stating " You can save the contents of this log before cleaning it. "
Click the " Save and Clear " button.
Click on Desktop in the left frame and click the Save button.
Wait for the System Event log to clear.
Close Computer Management.

Now run the CheckSUR tool again, and post the new Checksur.log file
I could not save the event logs... check screenshot


Attached Thumbnails
Could not Windows 7 update KB2529073 and KB982018-9.png  
My System SpecsSystem Spec
14 Dec 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I don't think the log will be an issue - just delete it (this error message seems to be a common one, from Vista up, and the only workaround is to use Save all events, then clear the history)
My System SpecsSystem Spec
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 Could not Windows 7 update KB2529073 and KB982018




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