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Windows 7: Windows update cannot currently check for updates because the service

11 Dec 2012   #11
chiguy4u

Windows 7 Home Premium 64-bit
 
 

Here are the results:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
C:\Windows\system32>


My System SpecsSystem Spec
.
11 Dec 2012   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the logs as reusted in the instructions from Windows Update Posting Instructions
My System SpecsSystem Spec
11 Dec 2012   #13
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by chiguy4u View Post
Noel,
I downloaded the "Readiness Toll" and when I went to run the program I received an error message. " Installer encountered an error 0xc8000247"

So I couldn't even run the program
In other answers I see windows update is running!! It's just 0xc8000247 ... that's an install error. Even standalone updates do fail I assume(?)

Try to clean boot Troubleshoot Application Conflicts by Performing a Clean Startup
Still problems?

Run this fixit http://support.microsoft.com/kb/971058

Please help us to help you by filling in your System Specs (see How to - System Specs).
My System SpecsSystem Spec
.

11 Dec 2012   #14
chiguy4u

Windows 7 Home Premium 64-bit
 
 

Noel,

Sorry about that. Here are the screen shots, I attached them as files. I hope that was okay?


Attached Files
File Type: docx Forum Screen shots.docx (213.3 KB, 12 views)
My System SpecsSystem Spec
12 Dec 2012   #15
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Did you try #13 already? Boot after doing it, and try if updates work. Of course set to normal boot instead of "clean boot" afterwards
My System SpecsSystem Spec
12 Dec 2012   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SFC report looks essentially clean to me - which probably means that the problem is in the registry somewhere.


Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Run it, and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
12 Dec 2012   #17
chiguy4u

Windows 7 Home Premium 64-bit
 
 

Noel,
Here are the results.
Farbar Service Scanner Version: 10-12-2012
Ran by Reason (administrator) on 12-12-2012 at 10:18:34
Running from "C:\Users\Reason\Downloads"
Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****
My System SpecsSystem Spec
12 Dec 2012   #18
chiguy4u

Windows 7 Home Premium 64-bit
 
 

Kaktu,

I did the steps in #13 with no luck. It would not let me down load the program for the system specs
My System SpecsSystem Spec
12 Dec 2012   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Tha looks OK to me.
Lets have a look at the event logs.
Please open Event Viewer
In the left pane, navigate to
Windows Logs\Application
and right-click on it - selext Save all events as... and save as Apps.evtx
repeat for the System log - save as Sys.evtx
attach both files to your reply
My System SpecsSystem Spec
12 Dec 2012   #20
chiguy4u

Windows 7 Home Premium 64-bit
 
 

Noel.

It won't let me upload the files to the forum. When I try to upload the App. file, it says I'm missing a token. When I try to upload the Sys. file, it says invalid file type.
My System SpecsSystem Spec
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 Windows update cannot currently check for updates because the service




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