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| 11 Dec 2012 | #1 |
| | Windows Not Genuine Build 7601 Hi all I'm a newbie to this forum and do not speak computer tech language - please be gentle and advise in simple terms. I hope I'm in the right place. I have a problem with my daughters laptop - "This copy of Windows is not genuine Build 7601" appeared in the bottom right corner - since then the laptop has slowly deteriorated in performance and has become incredibly slow, almost dead. Nothing seems to run on it properly - no programs, no internet or very very slow to load- Nothing appears to respond well. Its hit and miss as to whether it starts up properly. The laptop is 2-3 years old and came with pre installed software - it is a Dell and was bought direct from Dell. Prior to this the laptop worked fine. I'm using a separate PC to post this thread. Also I do not know how to run the various diagnostic reports mentioned in threads so will need simple instructions Any suggestions? Thanks Trevor |
My System Specs | |
| 11 Dec 2012 | #2 |
| | Please follow this tutorial and post an MGADiag report - then we can see what the problem is. http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker! http://www.microsoft.com/en-us/howtotell/Hardware.aspx Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response. You can copy the download from your current machine on a USB stick, run it from there, and save the report in Notepad for copying back to the working machine. Last edited by NoelDP; 11 Dec 2012 at 12:58 PM.. Reason: add last para |
| My System Specs |
| 11 Dec 2012 | #3 |
| | Windows Not Genuine - report Hi Noel I followed the instructions and here is the report - The windows version is Windows 7 Home Prem Thanks Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {522D3781-F976-452C-B1C7-7FCD5FCB6879}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{522D3781-F976-452C-B1C7-7FCD5FCB6879}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3555295139-3161668379-3339517977</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5030 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20100723000000.000000+000</Date></BIOS><HWID>ADA93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C284220C64F0F14</Val><Hash>CsOcVeRV50zE+he9V0JOvqKzWwY=</Hash><Pid>81602-906-2204733-68004</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:23:2012 15:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqjmUNqFWJA2RNKG/j4OOFKXIjpGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SLIC DELL WN09
OSFR DELL WN09
SSDT PmRef CpuPm |
| My System Specs |
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| 11 Dec 2012 | #4 |
| | Open an Elevated Command Prompt, and run the following commands sc sdshow plugplay REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S Copy and paste the results to your reply Here are some instructions to make life easier  1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response. |
| My System Specs |
| 11 Dec 2012 | #5 |
| | Windows Not Genuine - ECP report Here you go Noel - So far so good. I'm keeping up..! Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>sc sdshow plugplay D  A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\ CurrentVersion\ProfileList\S-1-5-18" /S HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1- 5-18 Flags REG_DWORD 0xc State REG_DWORD 0x0 RefCount REG_DWORD 0x1 Sid REG_BINARY 010100000000000512000000 ProfileImagePath REG_EXPAND_SZ %systemroot%\system32\config\systemprof ile C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\ CurrentVersion\ProfileList\S-1-5-19" /S HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1- 5-19 ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\LocalService Flags REG_DWORD 0x0 State REG_DWORD 0x0 C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\ CurrentVersion\ProfileList\S-1-5-20" /S HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1- 5-20 ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkServi ce Flags REG_DWORD 0x0 State REG_DWORD 0x0 C:\Windows\system32> C:\Windows\system32> |
| My System Specs |
| 11 Dec 2012 | #6 |
| | 
Quote: Originally Posted by Trevor123  Hi Noel I followed the instructions and here is the report - The windows version is Windows 7 Home Prem Thanks Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {522D3781-F976-452C-B1C7-7FCD5FCB6879}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{522D3781-F976-452C-B1C7-7FCD5FCB6879}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3555295139-3161668379-3339517977</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5030 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20100723000000.000000+000</Date></BIOS><HWID>ADA93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C284220C64F0F14</Val><Hash>CsOcVeRV50zE+he9V0JOvqKzWwY=</Hash><Pid>81602-906-2204733-68004</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:23:2012 15:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqjmUNqFWJA2RNKG/j4OOFKXIjpGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SLIC DELL WN09
OSFR DELL WN09
SSDT PmRef CpuPm I had the same problem before. I chucked the Laptop, and bought a new one. You can't fix it, you have no hope. I wasted 300£. |
| My System Specs |
| 11 Dec 2012 | #7 |
| | Trevor, if you bought the PC from Dell there is a COA sticker on the bottom or under battery with a Product Key you can insert at Control Panel>System activation link. This will always work on factory OEM, and since you bought it direct from Dell it's unheard of that it would be bootleg. Have you contacted Dell to ask them about it? If problems persist you may have deeper problems with your install remedied by copying out the files to run Dell Windows 7 PC Restore which will self-activate, or get the superior Clean Reinstall - Factory OEM Windows 7 |
| My System Specs |
| 11 Dec 2012 | #8 |
| | Thanks gregrocker I have the product key number - if I insert at Control Panel>System activation link what does this do and how does it fix the problem? - Do I lose any files /software? I did speak with Dell who suggested your point about a system restore but that would mean I would have to re-purchase the software that is currently installed as I understand it would essentially restore to factory settings - They did say they could fix it for big $$ ££ |
| My System Specs |
| 11 Dec 2012 | #9 |
| | No, you don't need to buy another copy of Windows 7 which came with the PC and which you own for its life to reinstall in what ever way you want. That's why MS requires they provide the COA sticker, so you can use the Product Key to even Clean Reinstall - Factory OEM Windows 7 without the corrupting factory bloatware. That Product Key can also reactivate the OS you have now if it's not corrupted beyond repair. Try inserting it now. If it still presents problems, post back any error message and work through these Troubleshooting Steps for Windows 7 or if unbootable Troubleshooting Windows 7 Failure to Start. Or you can go ahead with running Recovery from link provided or do the Clean Reinstall. |
| My System Specs |
| 11 Dec 2012 | #10 |
| | Thanks gregrocker What about software such as MS Office or Norton security etc - Do I lose these? |
| My System Specs |
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Windows Not Genuine Build 7601 problems?
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