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Windows 7: Win 7 x64 SP1 Update Failed, Error Code 80070002

13 Dec 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 
Win 7 x64 SP1 Update Failed, Error Code 80070002

This one has me boggled. I've searched high low looking for a solution to this issue without any success thus far. As the title of the thread say, I've been unable to install SP1.

Link to my CBS directory (zipped): https://skydrive.live.com/redir?resi...6E21F538FA!107

SFC /SCANNOW reported no errors.

Let me know if you need anything else and thanks for the help.

The error message says, "Windows Update encountered an unknown error"

My System SpecsSystem Spec
.

14 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's no sign in your CBS.log file that SFC actually ran.
an 0x80070002 error is actually a 'File not found' error, and often means that a registry entry is pointed in the wrong direction, rather than that a file is missing.

Is your machine showing any other signs of problems?
My System SpecsSystem Spec
14 Dec 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by NoelDP View Post
There's no sign in your CBS.log file that SFC actually ran.
an 0x80070002 error is actually a 'File not found' error, and often means that a registry entry is pointed in the wrong direction, rather than that a file is missing.

Is your machine showing any other signs of problems?

Hmmm....I may have run SFC after using SURT. I don't know if that would make a difference, so I reran SFC and then SURT and uploaded a new zip file.

https://skydrive.live.com/redir?resi...6E21F538FA!108

I'm having no other problems. This is the only update that fails. I consider myself to be a fairly savvy PC tech, but this one has me stumped. I've updated my system specs as well.

I do appreciate the help.
My System SpecsSystem Spec
.


14 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Your CBS log is huge - 62MB of data (360,000 lines) generated in 20 minutes!
I would normally only expect that amount of data in a few weeks, even with a couple of SFC scans.
CheckSUR found no problems this time either - and the SFC scan was clear.

What Anti-Virus are you using? what other AV's have EVER been installed on this machine?
My System SpecsSystem Spec
14 Dec 2012   #5

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Your CBS log is huge - 62MB of data (360,000 lines) generated in 20 minutes!
I would normally only expect that amount of data in a few weeks, even with a couple of SFC scans.
CheckSUR found no problems this time either - and the SFC scan was clear.

What Anti-Virus are you using? what other AV's have EVER been installed on this machine?

lol.....I had wondered about the size of the log file myself, but had no idea what size a normal log file should be. I am running Symantec Endpoint Protection (version 11.0.5002.333).

No other AV has ever been installed, but I do run Emsisoft's Emergency Kit periodically.

Edit: So what would cause the log file to be so large?
My System SpecsSystem Spec
15 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's an Enterprise product? (Endpoint) - How have you acquired/licensed it?
(At least it's not Norton!)

There is a large area of the file which appears to me to be doing a full evaluation check on the updates and failing at some point - My CBS-reading skills are too limited to be able to tell exactly what's going on.
I'm very tempted to do a full WU reset, clearing the SoftwareDistribution and Catroot2 folders..... now, there's a thought...
Please post an MGADiag report - it may show some errors which will help diagnose the problem.


Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.
My System SpecsSystem Spec
15 Dec 2012   #7

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Yes, it is an Enterprise product. My workplace provides it to all employees for home use.

Windows version and edition from my COA sticker:

Windows 7 Home Prem OEM Software
(Home built machine)

MGADiag Report, as requested.

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KVYBD-42DR8-YB2F3
Windows Product Key Hash: +U5SAC/nxIozW8tqlyfeIHBvqRA=
Windows Product ID: 00359-OEM-8702191-34217
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {58BFA1FF-60F3-4C8B-95DD-B498DB59DA0B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{58BFA1FF-60F3-4C8B-95DD-B498DB59DA0B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YB2F3</PKey><PID>00359-OEM-8702191-34217</PID><PIDType>3</PIDType><SID>S-1-5-21-1069221230-2964303016-2893648511</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55-UD4P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F10</Version><SMBIOSVersion major="2" minor="4"/><Date>20100628000000.000000+000</Date></BIOS><HWID>95B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-021-934217-02-1033-7600.0000-3052009
Installation ID: 012015589206243145111015300634347726844572853172193205
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YB2F3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/15/2012 9:19:15 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:3:2012 17:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: NgAAAAEAAgABAAEAAAADAAAABAABAAEAln0oT4vN2F/mdg4WPKhiPSrP5kQ0Bpa6coq+QXZW
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   GBT     GBTUACPI
  FACP   GBT     GBTUACPI
  HPET   GBT     GBTUACPI
  MCFG   GBT     GBTUACPI
  EUDS   GBT     
  TAMG   GBT     GBT   B0
  SSDT   INTEL  PPM RCM
My System SpecsSystem Spec
17 Dec 2012   #8

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I'm very tempted to do a full WU reset, clearing the SoftwareDistribution and Catroot2 folders..... now, there's a thought...
I game to try just about anything to resolve this issue. How do I go about doing what you suggest here?

Thanks!
My System SpecsSystem Spec
17 Dec 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - you asked for it


Step 1. Rename the Windows Update temporary folders:
====================================
1. Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.
2. Copy the following commands and then paste them into the opened Notepad window:
net stop wuauserv
net stop CryptSvc
ren %windir%\system32\catroot2 catroot2.old
ren %windir%\SoftwareDistribution sold.old
net start CryptSvc
net start wuauserv
pause
3. After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "rename.bat" as the file name and save it to the Desktop.
4. Return to the Desktop, right click the rename.bat file and choose "Run as administrator".
5. You will see a DOS-like window processing.
Now try Windows Update to see if the issue has been resolved.
Step 2. Run Microsoft Fix It Tool 50202 to reset Windows Update components:
====================================================
1. Please download the tool from the following link:
http://go.microsoft.com/?linkid=9665683
2. When the file download window appears, please click "Save", and follow the directions to save it to your computer.
3. Locate the downloaded file and double click it to run the tool.
4. Follow the steps in the wizard. When you are prompted, please click to check the box before the Aggressive option.
5. After it is finished, please restart the computer.
If it still does not resolve the issue, let's proceed to step 3.
Step 3. Run the System Update Readiness Tool
====================================
1. Please download the System Update Readiness Tool from the link below according to the System Type:
System Update Readiness Tool for Windows 7 32-bit
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f
System Update Readiness Tool for Windows 7 64-bit
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=914fbc5b-1fba-4bae-a7c3-d2c47c6fcffc
2. Double click downloaded file to run the System Update Readiness Tool. Then restart the computer and run Windows Update.
If issue persists, please attach the Windows Update log to your reply
My System SpecsSystem Spec
18 Dec 2012   #10

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by NoelDP View Post
OK - you asked for it


Step 1. Rename the Windows Update temporary folders:
====================================
1. Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.
2. Copy the following commands and then paste them into the opened Notepad window:
net stop wuauserv
net stop CryptSvc
ren %windir%\system32\catroot2 catroot2.old
ren %windir%\SoftwareDistribution sold.old
net start CryptSvc
net start wuauserv
pause
3. After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "rename.bat" as the file name and save it to the Desktop.
4. Return to the Desktop, right click the rename.bat file and choose "Run as administrator".
5. You will see a DOS-like window processing.
Now try Windows Update to see if the issue has been resolved.
Step 2. Run Microsoft Fix It Tool 50202 to reset Windows Update components:
====================================================
1. Please download the tool from the following link:
http://go.microsoft.com/?linkid=9665683
2. When the file download window appears, please click "Save", and follow the directions to save it to your computer.
3. Locate the downloaded file and double click it to run the tool.
4. Follow the steps in the wizard. When you are prompted, please click to check the box before the Aggressive option.
5. After it is finished, please restart the computer.
If it still does not resolve the issue, let's proceed to step 3.
Step 3. Run the System Update Readiness Tool
====================================
1. Please download the System Update Readiness Tool from the link below according to the System Type:
System Update Readiness Tool for Windows 7 32-bit
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f
System Update Readiness Tool for Windows 7 64-bit
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=914fbc5b-1fba-4bae-a7c3-d2c47c6fcffc
2. Double click downloaded file to run the System Update Readiness Tool. Then restart the computer and run Windows Update.
If issue persists, please attach the Windows Update log to your reply

It persists.

Link to Windows Update Log:

https://skydrive.live.com/redir?resi...6E21F538FA!109
My System SpecsSystem Spec
Reply

 Win 7 x64 SP1 Update Failed, Error Code 80070002





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