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Windows 7: KB2687277 hangs on update

14 Dec 2012   #1
WinchesterStoke

Windows x64 Premium
 
 
KB2687277 hangs on update

Hi, I have a Windows 7 64 bit laptop which is struggling with the update KB2687277 (OneNote 32bit).

It hangs when closing down everytime (all other updates have been applied fine). I have followed some instructions on the MS website all without luck (uninstall the KB2687277 update from Control Panel). I have also tried starting Windows in Safemode to unlock anything, and also to download the update and run it seperately. Nothing works.

Any help greatly appreciated.


My System SpecsSystem Spec
14 Dec 2012   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the instructions at Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
18 Jan 2013   #3
WinchesterStoke

Windows x64 Premium
 
 
Any help please

OK, have still got the problem.

Have tried SURT - succesfully worked.

SFC Scan - didn't report any problems.

There's no Windows update error code - the update just hangs.

CBS zip attached.

Still getting the lap top hanging everytime the KB2687277 update installs.

Any help really appreciated.
My System SpecsSystem Spec
18 Jan 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's no errors in the SFC portion of the log - but there are a lot elsewhere in the CBS.log file.
I suspect that your SoftwareDistribution folder is corrupt.

the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.
My System SpecsSystem Spec
19 Jan 2013   #5
WinchesterStoke

Windows x64 Premium
 
 

Many thanks Noel.

Will try and let you know.
My System SpecsSystem Spec
19 Jan 2013   #6
WinchesterStoke

Windows x64 Premium
 
 

Hi, just tried the above. All went fine...until I did the check for updates.

Only the two updates came up (I did force a recheck too): the KB2687277 and the optional Bing desktop (which I don't want installed). The KB2687277 install hung again...

Any (more) help please?
My System SpecsSystem Spec
19 Jan 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(I can't blame you for avoiding the Bing install - I do too!)
Please open an Elevated Command Prompt, and run the following command

fsutil resource setautoreset true C:\

close the window and reboot - then test Windows Update again.
My System SpecsSystem Spec
19 Jan 2013   #8
WinchesterStoke

Windows x64 Premium
 
 

Just tried that (thanks again for helping - really appreciate it) but still can only see the two updates (including Bing )?

Any ideas?

Thanks
My System SpecsSystem Spec
19 Jan 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please run another SFC /SCANNOW, and post the results - I'll compare with the earlier ones and see if there's any change, or anything new
My System SpecsSystem Spec
19 Jan 2013   #10
WinchesterStoke

Windows x64 Premium
 
 

Hi - thanks again. Please see attached log.

Let me know please!

Cheers
My System SpecsSystem Spec
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 KB2687277 hangs on update




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