Build 7601 Not Genuine

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  1. Posts : 13
    California
       #1

    Build 7601 Not Genuine


    Bought this PC at Costco years back, the windows OS on it is what came with it and the error started appearing a few days ago.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1BA53539-155D-4D07-B499-F9AB376431C3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\BazzBro\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1BA53539-155D-4D07-B499-F9AB376431C3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-182369116-3493555020-3400155926</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4822</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090818000000.000000+000</Date></BIOS><HWID>25403607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1131, 5) Microsoft VBScript runtime error: Permission denied
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C327
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:14:2012 15:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAMAAAABAAEAAwACAAAAAgABAAEAonZ6eyB1TjQ3FGZgGNGQ+d6Ije+aiDb82AM37UbK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			081809		APIC1629
      FACP			081809		FACP1629
      HPET			081809		OEMHPET 
      MCFG			081809		OEMMCFG 
      SLIC			ACRSYS		ACRPRDCT
      OEMB			081809		OEMB1629
      GSCI			081809		GMCHSCI 
      AWMI			081809		OEMB1629
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Permission Denied errors in the VBS can be a little hard to track down.... (i.e. we've not been able to solve it at all, yet!)


    Please open an Elevated Command Prompt, and run the following command:

    DIR C:\Windows\System32 /AR /S

    All I need to know is the number of files and folders quoted in the summary at the end.
      My Computer


  3. Posts : 13
    California
    Thread Starter
       #3

    18 Files listed, 0 Dir.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    That looks fairly normal.
    Please open an elevated Command Prompt window, and run the following commands....

    ICACLS C:\Windows\System32\Logfiles
    ICACLS C:\Windows\System32\Logfiles\WMI
    ICACLS C:\Windows\System32\Logfiles\WMI\RtBackup
    ICACLS C:\Windows\System32\Logfiles\WMI\RtBackup\*.*

    post the results.

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  5. Posts : 13
    California
    Thread Starter
       #5

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Windows\system32>ICACLS C:\Windows\System32\Logfiles
    C:\Windows\System32\Logfiles NT SERVICE\TrustedInstaller:(I)(F)
                                 NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)
                                 NT AUTHORITY\SYSTEM:(I)(F)
                                 NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                                 BUILTIN\Administrators:(I)(F)
                                 BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                                 BUILTIN\Users:(I)(RX)
                                 BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                                 CREATOR OWNER:(I)(OI)(CI)(IO)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Windows\system32>ICACLS C:\Windows\System32\Logfiles\WMI
    C:\Windows\System32\Logfiles\WMI NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                     NT AUTHORITY\LOCAL SERVICE:(OI)(CI)(F)
                                     NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(F)
                                     BUILTIN\Administrators:(OI)(CI)(F)
                                     BUILTIN\Performance Log Users:(OI)(CI)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Windows\system32>ICACLS C:\Windows\System32\Logfiles\WMI\RtBackup
    C:\Windows\System32\Logfiles\WMI\RtBackup NT AUTHORITY\SYSTEM:(OI)(CI)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Windows\system32>ICACLS C:\Windows\System32\Logfiles\WMI\RtBackup\*.*
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    The last command did not run - please try it again (though I suspect it won't show anything significant)
      My Computer


  7. Posts : 13
    California
    Thread Starter
       #7

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Windows\system32>ICACLS C:\Windows\System32\Logfiles
    C:\Windows\System32\Logfiles NT SERVICE\TrustedInstaller:(I)(F)
                                 NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)
                                 NT AUTHORITY\SYSTEM:(I)(F)
                                 NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                                 BUILTIN\Administrators:(I)(F)
                                 BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                                 BUILTIN\Users:(I)(RX)
                                 BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                                 CREATOR OWNER:(I)(OI)(CI)(IO)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Windows\system32>ICACLS C:\Windows\System32\Logfiles\WMI
    C:\Windows\System32\Logfiles\WMI NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                     NT AUTHORITY\LOCAL SERVICE:(OI)(CI)(F)
                                     NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(F)
                                     BUILTIN\Administrators:(OI)(CI)(F)
                                     BUILTIN\Performance Log Users:(OI)(CI)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Windows\system32>ICACLS C:\Windows\System32\Logfiles\WMI\RtBackup
    C:\Windows\System32\Logfiles\WMI\RtBackup NT AUTHORITY\SYSTEM:(OI)(CI)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Windows\system32>ICACLS C:\Windows\System32\Logfiles\WMI\RtBackup\*.*
    C:\Windows\System32\Logfiles\WMI\RtBackup\*.*: Access is denied.
    Successfully processed 0 files; Failed processing 1 files
    
    C:\Windows\system32>
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    That all looks normal.

    Let's go back to basics - the Permission Denied error could arise from file system problems.


    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    CHKDSK C: /R

    and hit the Enter key.
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
    then run the SFC.

    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.


    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply so that I can take a look.

    Post a new MGADiag report with details of any error messages encountered.
      My Computer


  9. Posts : 13
    California
    Thread Starter
       #9

    here it is
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    that appears clear....

    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Method 2)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and attach it to your reply
      My Computer


 
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