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Windows 7: Critical update downloaded but hung on install

18 Dec 2012   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Befroe reinstalling your AV, you should first run the cleanup tools for ALL AV's you've ever had installed (including McAfee itself) - this should help reduce the possibility of further problems later.


My System SpecsSystem Spec
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18 Dec 2012   #22
jakebe

Windows 7 Professional x64
 
 

Well I had already reinstalled the virus scanner before I received your note. Where do I find these "cleanup tools"?

Thanks,
Jake
My System SpecsSystem Spec
18 Dec 2012   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The McAfee one is here....

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe


Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

Other AV cleaners can be found on this list....
List of anti-malware product removal tools - Microsoft Community
My System SpecsSystem Spec
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18 Dec 2012   #24
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thanks Noel.
Jakebe after doing what Noel has suggested you should have one anti virus. (MSE) and the Built in Windows 7 Firewall active.
Microsoft Security Essentials - Microsoft Windows
My System SpecsSystem Spec
18 Dec 2012   #25
jakebe

Windows 7 Professional x64
 
 

If I understand correctly, running this is going to wipe out McAfee (which I have paid for) and leave me with only Microsoft Security Essentials? Is that safe? Do you guys not use an anti-virus on your computers? I don't trust Microsoft with securing my computer with as many security issues as they have with Windows, Internet Explorer, etc.!!
My System SpecsSystem Spec
18 Dec 2012   #26
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

The choice is yours but be sure you only run one anti virus at one time. I use MSE as million of other people do. If you use McAfee you will probably just start your problem all over again. Your computer your choice.
My System SpecsSystem Spec
22 Dec 2012   #27
jakebe

Windows 7 Professional x64
 
 

Any other suggestions? I uninstalled McAfee then ran the McAfee uninstaller at the link you provided. I also uninstalled Malwarebytes and Spybot Search and Destroy then installed Microsoft Security Essentials. Apparently somewhere in the process the settings to not check for updates was changed to check and install updates. Update 1 of the 10 installed then all the others failed. Unfortunately stupid me didn't think to take a screenshot of whatever error messages might have been displayed. I rebooted the computer and now I'm back to square 1. Update 1 of 9 will not install. I had to force the computer to reboot into safe mode. I attempted to reboot normally and got the warning to not shut down or unplug the computer until the updates finished installing and it just sat there doing nothing but irritating me. Isn't there some way to delete these updates that downloaded but didn't install? Since they didn't install they aren't available to uninstall.

Thank you,
Jake
My System SpecsSystem Spec
22 Dec 2012   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's OK

Which was teh update that installed? - look in the Update History to find out, and right-click on the first one after that that failed - what error message does it quote in the Details popup?
My System SpecsSystem Spec
22 Dec 2012   #29
jakebe

Windows 7 Professional x64
 
 

Attached is the screenshot of the history and error message on the first failed download after the one that suceeded.
My System SpecsSystem Spec
22 Dec 2012   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please open an Elevated Command prompt, and run the following commands

NET START BITS
SC QC BITS
SC QUERYEX BITS
NET START BFE
NET START WUAUSERV

post the results.

The update that installed was the MSE definitions, which actually uses a different method of installation to other updates, so doesn't count in this case.
My System SpecsSystem Spec
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 Critical update downloaded but hung on install




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