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Windows 7: Critical update downloaded but hung on install

14 Dec 2012   #1
jakebe

Windows 7 Professional x64
 
 
Critical update downloaded but hung on install

I received 10 Windows 7 critical updates on 12/11. When they started to install everything seemed ok but it hung on "Installing 1 of 10". I clicked to cancel the install and it appears to cancel but when I click on the icon on the tool bar by the clock it's showing it's still installing. I tried stopping it from device manager and the end task takes it off the running application list but clicking the icon shows it's still trying to install. I attempted to reboot my computer and it won't let me reboot until the install is complete. I had to forced the computer to turn off and then turned it back on and it goes right back to trying to install again. Clicking on "Installed Updates" in Windows Update does not show that it has been installed and therefore I can't uninstall it from there. How do I turn this darn thing off, fix the installation and get my computer back? HELP!!

Thank you,
Jake


My System SpecsSystem Spec
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16 Dec 2012   #2
jakebe

Windows 7 Professional x64
 
 

Bump!! I need help on this. Windows has hijacked my computer. I'm afraid if I turn the power off to the computer in order to reboot I'm going to cause even more problems. Thanks!
My System SpecsSystem Spec
16 Dec 2012   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My System SpecsSystem Spec
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17 Dec 2012   #4
jakebe

Windows 7 Professional x64
 
 

Unfortunately when I open System Restore it's only giving me the option to restore back to 12/14/12. If I click on show more restore points it shows one additional restore point for a System Image in April. I would have though there would be more options. I'm not sure what would happen if I ran the April System Image restore. I ran a restore just before this update hung because I was having some other issues that probably resulted from this corrupted download so now I guess I don't have access to any restore points prior to 12/14 other than the one from April which I'm afraid to uses since so much time has elapsed.
My System SpecsSystem Spec
17 Dec 2012   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

The problem I searching my 3 brain cells for the answer. If I understand you correctly a restart or a cold boot, (complete shut down and start up) does not stop the update. Try this; change your Windows Update settings to manual; Check for Up Dates and let me choose to download and install.
Let us know if that helps.
My System SpecsSystem Spec
17 Dec 2012   #6
jakebe

Windows 7 Professional x64
 
 

The problem is that the install process started but hung up. As you probably know if Windows is installing an update it will not let you shut down or reboot. You get a warning message when you go to shut down or reboot saying DO NOT TURN THE COMPUTER OFF OR UNPLUG IT UNTIL THE UPDATE FINISHES. Well my problem is it never finishes to allow me to reboot. Out of desperation, I did manually turn the power off to the computer even though it said not to but when I restarted and said to start Windows normally it rebooted with no obvious problems but the download started back up again so I'm back to where I was. I will try your suggestion to change the setting to manual and see what happens and let you know.
My System SpecsSystem Spec
17 Dec 2012   #7
jakebe

Windows 7 Professional x64
 
 

That didn't work either. After changing the setting when I click "check for updates" I get a message saying "Windows is already checking, downloading or installing updates".
My System SpecsSystem Spec
17 Dec 2012   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

After you change the Update setting try to reboot or a cold shut down and start up. Then check and see if the settings you saved stayed as you set them.
You could also try Process Explorer to find and stop the Updates.
Process Explorer
How long do you let it try to install the updates?
My System SpecsSystem Spec
17 Dec 2012   #9
jakebe

Windows 7 Professional x64
 
 

That Process Explorer link doesn't work.

I'm scared to keep turning the power off. I did it once without any obvious problems but I'm afraid my luck will run out. Is that not going to cause me to have corrupted files?
My System SpecsSystem Spec
17 Dec 2012   #10
jakebe

Windows 7 Professional x64
 
 

Sorry I just tried the link again and it worked that time.
My System SpecsSystem Spec
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 Critical update downloaded but hung on install




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