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Windows 7: Windows not genuine message plus Error message 0x8000247


31 Dec 2012   #51

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I thought I responded to this earlier??? - never mind...
They all look OK - or at least the resultant permissions should be OK.

There's obviously a problem with the source files rather than the destination ones....
Let's check that the catdb file actually exists....

DIR C:\Windows\catdb /s
ATTRIB C:\Windows\catdb /s
(they could take a minute or two to run - be patient!


My System SpecsSystem Spec
.

31 Dec 2012   #52

Windows 7 Home Premium 64bit.
 
 

And more:
Quote:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>
C:\Windows\System32>DIR C:\Windows\catdb /s
Volume in drive C is BOOT
Volume Serial Number is 70C0-1102
File Not Found

C:\Windows\System32>ATTRIB C:\Windows\catdb /s
File not found - C:\Windows\catdb

C:\Windows\System32>
My System SpecsSystem Spec
31 Dec 2012   #53

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's what I was afraid of - the catdb files haven't been recreated at all, although the structure is there.


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to your reply.
My System SpecsSystem Spec
.


31 Dec 2012   #54

Windows 7 Home Premium 64bit.
 
 

Mmmm............"Installer encountered an error:0xc8000247" - sounds like bad news?
My System SpecsSystem Spec
31 Dec 2012   #55

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Not unexpected, I'm afraid -

I can really only think a full reset of Windows Updates is necessary, and we'll see if that kicks things into starting properly.
How do I reset Windows Update components?
My System SpecsSystem Spec
31 Dec 2012   #56

Windows 7 Home Premium 64bit.
 
 

It's indicates that it found and fixed 2 windows Update problems; However, I'm still getting the same Error message from the CheckSUR tool.
My System SpecsSystem Spec
31 Dec 2012   #57

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - please run the following command and post the results....

DIR C:\Windows\System32\Catroot /s
DIR C:\Windows\System32\Catroot2 /s
ATTRIB C:\Windows\System32\Catroot2\*.* /S

(don't worry about the first one scrolling off the top - I simply need the number of files and folders found)
My System SpecsSystem Spec
31 Dec 2012   #58

Windows 7 Home Premium 64bit.
 
 

Code:
10/06/2009  21:19         2,422,549 windows-legacy-whql.cat
             376 File(s)     17,945,357 bytes

     Total Files Listed:
             376 File(s)     17,945,357 bytes
               8 Dir(s)  315,403,210,752 bytes free

C:\Windows\System32>DIR C:\Windows\System32\Catroot2 /s
 Volume in drive C is BOOT
 Volume Serial Number is 70C0-1102

 Directory of C:\Windows\System32\Catroot2

18/12/2012  16:37    <DIR>          .
18/12/2012  16:37    <DIR>          ..
31/12/2012  15:44           192,531 dberr.txt
18/12/2012  16:37    <DIR>          {127D0A1D-4EF2-11D1-8608-00C04FC295EE}
18/12/2012  14:07    <DIR>          {F750E6C3-38EE-11D1-85E5-00C04FC295EE}
               1 File(s)        192,531 bytes

 Directory of C:\Windows\System32\Catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE
}

18/12/2012  16:37    <DIR>          .
18/12/2012  16:37    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\Catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE
}

18/12/2012  14:07    <DIR>          .
18/12/2012  14:07    <DIR>          ..
               0 File(s)              0 bytes

     Total Files Listed:
               1 File(s)        192,531 bytes
               8 Dir(s)  315,396,538,368 bytes free

C:\Windows\System32>ATTRIB C:\Windows\System32\Catroot2\*.* /S
A       I    C:\Windows\System32\Catroot2\dberr.txt

C:\Windows\System32>
My System SpecsSystem Spec
31 Dec 2012   #59

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I have no idea what the dberr.txt file will contain - or how to read it! - but please attach it to a reply, and I'll see if it gives me a clue of any kind.
My System SpecsSystem Spec
31 Dec 2012   #60

Windows 7 Home Premium 64bit.
 
 

Here you are:


Attached Files
File Type: txt dberr.txt (188.0 KB, 1 views)
My System SpecsSystem Spec
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 Windows not genuine message plus Error message 0x8000247




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