Windows not genuine message plus Error message 0x8000247

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #51

    I thought I responded to this earlier??? - never mind...
    They all look OK - or at least the resultant permissions should be OK.

    There's obviously a problem with the source files rather than the destination ones....
    Let's check that the catdb file actually exists....

    DIR C:\Windows\catdb /s
    ATTRIB C:\Windows\catdb /s
    (they could take a minute or two to run - be patient!
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  2. Posts : 150
    Windows 7 Home Premium 64bit.
    Thread Starter
       #52

    And more:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\System32>
    C:\Windows\System32>DIR C:\Windows\catdb /s
    Volume in drive C is BOOT
    Volume Serial Number is 70C0-1102
    File Not Found

    C:\Windows\System32>ATTRIB C:\Windows\catdb /s
    File not found - C:\Windows\catdb

    C:\Windows\System32>
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  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #53

    That's what I was afraid of - the catdb files haven't been recreated at all, although the structure is there.


    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Method 2)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and attach it to your reply.
      My Computer


  4. Posts : 150
    Windows 7 Home Premium 64bit.
    Thread Starter
       #54

    Mmmm............"Installer encountered an error:0xc8000247" - sounds like bad news?
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #55

    Not unexpected, I'm afraid -

    I can really only think a full reset of Windows Updates is necessary, and we'll see if that kicks things into starting properly.
    How do I reset Windows Update components?
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  6. Posts : 150
    Windows 7 Home Premium 64bit.
    Thread Starter
       #56

    It's indicates that it found and fixed 2 windows Update problems; However, I'm still getting the same Error message from the CheckSUR tool.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #57

    OK - please run the following command and post the results....

    DIR C:\Windows\System32\Catroot /s
    DIR C:\Windows\System32\Catroot2 /s
    ATTRIB C:\Windows\System32\Catroot2\*.* /S

    (don't worry about the first one scrolling off the top - I simply need the number of files and folders found)
      My Computer


  8. Posts : 150
    Windows 7 Home Premium 64bit.
    Thread Starter
       #58

    Code:
    10/06/2009  21:19         2,422,549 windows-legacy-whql.cat
                 376 File(s)     17,945,357 bytes
    
         Total Files Listed:
                 376 File(s)     17,945,357 bytes
                   8 Dir(s)  315,403,210,752 bytes free
    
    C:\Windows\System32>DIR C:\Windows\System32\Catroot2 /s
     Volume in drive C is BOOT
     Volume Serial Number is 70C0-1102
    
     Directory of C:\Windows\System32\Catroot2
    
    18/12/2012  16:37    <DIR>          .
    18/12/2012  16:37    <DIR>          ..
    31/12/2012  15:44           192,531 dberr.txt
    18/12/2012  16:37    <DIR>          {127D0A1D-4EF2-11D1-8608-00C04FC295EE}
    18/12/2012  14:07    <DIR>          {F750E6C3-38EE-11D1-85E5-00C04FC295EE}
                   1 File(s)        192,531 bytes
    
     Directory of C:\Windows\System32\Catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE
    }
    
    18/12/2012  16:37    <DIR>          .
    18/12/2012  16:37    <DIR>          ..
                   0 File(s)              0 bytes
    
     Directory of C:\Windows\System32\Catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE
    }
    
    18/12/2012  14:07    <DIR>          .
    18/12/2012  14:07    <DIR>          ..
                   0 File(s)              0 bytes
    
         Total Files Listed:
                   1 File(s)        192,531 bytes
                   8 Dir(s)  315,396,538,368 bytes free
    
    C:\Windows\System32>ATTRIB C:\Windows\System32\Catroot2\*.* /S
    A       I    C:\Windows\System32\Catroot2\dberr.txt
    
    C:\Windows\System32>
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #59

    I have no idea what the dberr.txt file will contain - or how to read it! - but please attach it to a reply, and I'll see if it gives me a clue of any kind.
      My Computer


  10. Posts : 150
    Windows 7 Home Premium 64bit.
    Thread Starter
       #60

    Here you are:
      My Computer


 
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