Windows 7 product key error message

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  1. Posts : 4
    windows7 home premium
       #1

    Windows 7 product key error message


    Error whenever I turn on the computer.
    Error reads: Windows 7 premium home product key is invalid
    I did not just install Windows 7, it came on my computer.
    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4469FBBE-EAA3-4AE9-941B-3E5B5F3B4EEB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4469FBBE-EAA3-4AE9-941B-3E5B5F3B4EEB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3481584758-876469863-3736634858</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L645D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>2.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20120628000000.000000+000</Date></BIOS><HWID>98063C07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-3202012
    Installation ID: 006080209982980373040483152145741750147382512440276231
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 12/18/2012 10:06:27 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:2:2012 21:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAeqiwXhKJVPkuc5i2fthuANq2QuoYeQ==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC TOSQCI TOSQCI00
    FACP TOSQCI TOSQCI00
    HPET TOSQCI TOSQCI00
    BOOT TOSQCI TOSQCI00
    MCFG TOSQCI TOSQCI00
    SLIC TOSQCI TOSQCI00
    SSDT AMD POWERNOW
    My computer has been freezing up since this error has occurred.
    Last edited by Brink; 18 Dec 2012 at 23:34. Reason: code box
      My Computer

  2.    #2

    Reinsert the Product Key from the COA sticker on bottom of laptop at Control Panel>System>Activate.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    I suspect that the non-genuine problem is the result of the freezes, rather than the cause.
    What Anti-Virus is installed? - what other AV's have EVER been installed (including ones preinstalled by the manufacturer but never activated)

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    CHKDSK C: /R

    and hit the Enter key.
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
    then run the SFC.

    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.


    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

    Post a new MGADiag report with details of any error messages encountered.
      My Computer


  4. Posts : 4
    windows7 home premium
    Thread Starter
       #4

    I cannot do the CHKDSK as the computer says there is a bad software program added recently which prevents the chkdsk from running. When trying to do a system restore, the computer tells me it can't because of a corrupted file on C drive.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5


    Your best option in that case is to run the CHKDSK and SFC in offline mode from a Recovery Environment boot.

    Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

    Log into your normal account.
    You'll get a set of options - pick the Command Prompt one.
    At the command prompt, type DIR C:\
    - if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
    If not, try D:\ or E:\ (etc. until you get the right letter)
    then type the following command

    CHKDSK <drive>: /R

    and wait for it to complete - it could take a few hours, depending on the size of the drive.

    Once complete, type

    sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

    where <drive> is the letter you found above.

    Wait for the command to complete. (make a note of the response!).

    Once it has, type EXIT and the pick the option to reboot.

    Post another MGADiag report
      My Computer

  6.    #6

    May I also ask for future reference what happens when you insert the Product Key as advised earlier?

    If the activation link isn't there at Control Panel>System page, type SLUI in Start button Search box.

    This has never failed to work for me except in Blue Screen non-genuine lockouts we've helped with where drive letter slipped during imaging. But Noel handles a lot more of these than I do.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    The reason why that usually works is that it
    1) forces a Licensing store rebuild
    2) installs the COA Key - which doesn't rely on access to the BIOS SLIC table

    The actual error here as far as the MGADiag report is concerned is that the SPPSVC can't read the SLIC table. However, the MGADiag checks are able to read and verify it, so there is a disconnect somewhere between the SPPSVC and the SLIC. This is often the result of a race condition, or blocking by an over-zealous security suite.

    Given that the OP has other problems as well, I prefer to try and fix those first, rather than use the COA Key - and then if that doesn't resolve the non-genuine situation at the same time, attempt a rebuild of the licensing store before if necessary utilising the COA Key.
      My Computer


  8. Posts : 4
    windows7 home premium
    Thread Starter
       #8

    computer is telling me chkdsk is not a valid command.
      My Computer


  9. Posts : 4
    windows7 home premium
    Thread Starter
       #9

    Correction, computer tells me "The type of the file system lock is NTFS. Chkdsk cannot run because the volume is in use by another program.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    This is from the Recovery Environment? (Repair my Computer)??

    Make sure that you type it right - it's very easy to mistype it and insert an 'e' accidentally! (done that more often than I want to remember)

    CHKDSK C: /R
    or
    CHKDSK D: /R
    or
    CHKDSK E: /R

    (spaces exaggerated for effect!)

    What EXACT error message do you get, if any?
      My Computer


 
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