Windows 7: Windows 7 product key error message

steph7 · 18 Dec 2012

Error whenever I turn on the computer.
Error reads: Windows 7 premium home product key is invalid
I did not just install Windows 7, it came on my computer.

Code:

 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4469FBBE-EAA3-4AE9-941B-3E5B5F3B4EEB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4469FBBE-EAA3-4AE9-941B-3E5B5F3B4EEB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3481584758-876469863-3736634858</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L645D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>2.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20120628000000.000000+000</Date></BIOS><HWID>98063C07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7601.0000-3202012
Installation ID: 006080209982980373040483152145741750147382512440276231
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W8DQG
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 12/18/2012 10:06:27 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:2:2012 21:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAeqiwXhKJVPkuc5i2fthuANq2QuoYeQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSQCI TOSQCI00
FACP TOSQCI TOSQCI00
HPET TOSQCI TOSQCI00
BOOT TOSQCI TOSQCI00
MCFG TOSQCI TOSQCI00
SLIC TOSQCI TOSQCI00
SSDT AMD POWERNOW

My computer has been freezing up since this error has occurred.

gregrocker · 18 Dec 2012

Reinsert the Product Key from the COA sticker on bottom of laptop at Control Panel>System>Activate.

NoelDP · 19 Dec 2012

I suspect that the non-genuine problem is the result of the freezes, rather than the cause.
What Anti-Virus is installed? - what other AV's have EVER been installed (including ones preinstalled by the manufacturer but never activated)

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.

steph7 · 21 Dec 2012

I cannot do the CHKDSK as the computer says there is a bad software program added recently which prevents the chkdsk from running. When trying to do a system restore, the computer tells me it can't because of a corrupted file on C drive.

NoelDP · 21 Dec 2012

Your best option in that case is to run the CHKDSK and SFC in offline mode from a Recovery Environment boot.

Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

Log into your normal account.
You'll get a set of options - pick the Command Prompt one.
At the command prompt, type DIR C:\
- if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
If not, try D:\ or E:\ (etc. until you get the right letter)
then type the following command

CHKDSK <drive>: /R

and wait for it to complete - it could take a few hours, depending on the size of the drive.

Once complete, type

sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

where <drive> is the letter you found above.

Wait for the command to complete. (make a note of the response!).

Once it has, type EXIT and the pick the option to reboot.

Post another MGADiag report

gregrocker · 21 Dec 2012

May I also ask for future reference what happens when you insert the Product Key as advised earlier?

If the activation link isn't there at Control Panel>System page, type SLUI in Start button Search box.

This has never failed to work for me except in Blue Screen non-genuine lockouts we've helped with where drive letter slipped during imaging. But Noel handles a lot more of these than I do.

NoelDP · 22 Dec 2012

The reason why that usually works is that it
1) forces a Licensing store rebuild
2) installs the COA Key - which doesn't rely on access to the BIOS SLIC table

The actual error here as far as the MGADiag report is concerned is that the SPPSVC can't read the SLIC table. However, the MGADiag checks are able to read and verify it, so there is a disconnect somewhere between the SPPSVC and the SLIC. This is often the result of a race condition, or blocking by an over-zealous security suite.

Given that the OP has other problems as well, I prefer to try and fix those first, rather than use the COA Key - and then if that doesn't resolve the non-genuine situation at the same time, attempt a rebuild of the licensing store before if necessary utilising the COA Key.

steph7 · 01 Jan 2013

computer is telling me chkdsk is not a valid command.

steph7 · 01 Jan 2013

Correction, computer tells me "The type of the file system lock is NTFS. Chkdsk cannot run because the volume is in use by another program.

NoelDP · 01 Jan 2013

This is from the Recovery Environment? (Repair my Computer)??

Make sure that you type it right - it's very easy to mistype it and insert an 'e' accidentally! (done that more often than I want to remember)

CHKDSK C: /R
or
CHKDSK D: /R
or
CHKDSK E: /R

(spaces exaggerated for effect!)

What EXACT error message do you get, if any?

Windows 7: Windows 7 product key error message

Windows 7 product key error message problems?