Not running genuine windows


  1. csebec
    Posts : 2
    Windows 7 64 bit
       New #1

    Not running genuine windows


    I keep getting the message my computer is not running genuine windows. The mother board was replaced about 3 months ago. I do not know much about computers but figured out I need to run MGAD tool, so here it is. Please help!

    Code:
     
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0BFBC67A-8852-422E-878A-93D460406145}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\WINDOWS\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\WINDOWS\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\WINDOWS\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\WINDOWS\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\WINDOWS\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\WINDOWS\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\WINDOWS\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\WINDOWS\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\WINDOWS\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\WINDOWS\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\WINDOWS\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\WINDOWS\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\WINDOWS\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\WINDOWS\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\WINDOWS\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\WINDOWS\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\WINDOWS\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0BFBC67A-8852-422E-878A-93D460406145}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3758844840-11045185-1813294617</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="4"/><Date>20090827000000.000000+000</Date></BIOS><HWID>2F1E3707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3122009
Installation ID: 009830132542964293943193374802213675489060806445812983
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/19/2012 7:56:36 PM
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 12:17:2012 08:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
 
 
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GFMRnZK2jP0TnYOKB9UbYKb6N5Gyg==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09 
FACP DELL WN09 
HPET DELL WN09 
MCFG DELL WN09 
SLIC DELL WN09 
SSDT PmRef CpuPm
    Last edited by Brink; 19 Dec 2012 at 21:13. Reason: code box
      My Computer
    Quote Quote

  3. AddRAM
    Posts : 13,576
    Windows 10 Pro x64
       New #2

    Has it been activated ? What does it say in computer properties ?

    start>right click computer>properties

    Your windows version is OEM, which means it is tied to the original motherboard. When it was replaced, windows needed to be reinstalled. Call Microsoft, explain to them what happened, see if you can get it activated.

    Didn`t the person who replaced the motherboard explain this to you ?

    Is it fully updated ?
      My Computer
    Quote Quote

  4. csebec
    Posts : 2
    Windows 7 64 bit
    Thread Starter
       New #3

    yes- it says windows is activated
      My Computer
    Quote Quote

  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.
      My Computer
    Quote Quote

 

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