Windows not genuine

sherlock182 · 20 Dec 2012

Hi there! I hope I get a reply to this... i've had a look at some of the threads and this one seems to be exactly what is happening to my system. I bought the PC custom made and he told me windows was installed and ready to go... about 3 months in it now says it is not genuine. I'm now trying the malware solution and chkdsk in case mine reboots and activates! Fingers crossed. Here is my read out currently...

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4ab
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {F687F2AD-7951-42E2-A146-0C7FAD88960D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F687F2AD-7951-42E2-A146-0C7FAD88960D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3451954868-4141379385-2095852664</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0703</Version><SMBIOSVersion major="2" minor="6"/><Date>20111021000000.000000+000</Date></BIOS><HWID>91E43407018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-2057-7600.0000-0122012
Installation ID: 005855175882156463259150972774789395823162466836305862
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 20/12/2012 16:59:22

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4AB
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:20:2012 16:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAMAAgABAAEAAQACAAAAAgABAAEAln3etTzodxZONHzpGl1e4frd3oiQtHYV4lq7Wy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            AMICPU        PROC
  SLIC            DELL          QA09

Any help would be great, i know it's an old thread but no one seems to know what I should do. I have contacted the seller of the PC to hopefully get some understanding on what he did before he sold it to me.

NoelDP · 20 Dec 2012

Your installation is calseed as counterfeit - Windows has discovered an Activation Exploit.
Your motherboard appears to be a Retail one - the Key is from a Dell computer, as does the SLIC table - but there is no way that Dell would insert a SLIC table into such a BIOS.

You will need to refomat and reinstall with legitimate media and Key

sherlock182 · 20 Dec 2012

Dammit. I'm furious. I am going to report the seller of my computer to Microsoft I think. He should NOT be selling a computer with a fake windows OS on it. I'm livid. I don't want to fork out to buy a copy when I should have got it legit with the computer. Am i right in thinking that it'll continue to work until I get a legit version but I just wont be able to update it? Thanks for your help... really appreciate it.

NoelDP · 21 Dec 2012

You'll be able to get security updates only. MSE will cease to work after 30 days, if installed, and other functions which depend on validation will also stop working (there aren't many).

Is there a COA sticker on the case of the machine for ANY version of Windows?

You should threaten the vendor with legal action (Trading Standards/Police/etc.) and see if that provokes an offer of a refund.
You can report piracy at How to Tell - Home

sherlock182 · 21 Dec 2012

Could you tell me where the COA on a PC tower would likely be? Would it be on the casing or inside on one of the components?

Well I've contacted the seller of the PC and he says "My friend installed windows 7 on the computer for me so i don't have the details... I can't help you sorry."

Not... happy. I'm going to reply and tell him that he should get all the details he can from his "friend" and let him know that selling a computer with a fake copy of windows on is illegal and I will be contacting microsoft to report piracy as I thought I was buying a computer with a REAL version of windows ultimate on.

I wouldn't have bought it from him had I known he was doing this. If he has done this what else about the computer might not 100% legit?

Anyway. Thanks for your help on this matter. I'll see how I get on threatening him with trading standards and I bought it through eBay so I might contact eBay too and report him that way.

If I don't get it sorted I'll just have to see about getting vista or 7 from somewhere.

NoelDP · 21 Dec 2012

According to the licensing rules it should be on the outside - often it's on the back, but I've seen them put just about anywhere (including on the inside of the case)
See here for examples.... How to Tell

gets · 28 Jan 2013

I started my computer this morning and found it says my Windows 7 is not genuine. I bought and installed the software over a year ago and never had a problem. I did a security scan and found several Trojan horses. I removed them but I still get the message and my desktop color has changed to black.
I did a registry clean but the problem still persist.
Any ideas?
Bob G.

NoelDP · 28 Jan 2013

gets said:

I started my computer this morning and found it says my Windows 7 is not genuine. I bought and installed the software over a year ago and never had a problem. I did a security scan and found several Trojan horses. I removed them but I still get the message and my desktop color has changed to black.
I did a registry clean but the problem still persist.
Any ideas?
Bob G.

Please start a NEW thread of your own, and include an MGADiag report....

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.