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Windows 7: The product key you typed cannot be used to activate Windows

21 Dec 2012   #1

Windows 7 Professional x64
The product key you typed cannot be used to activate Windows

The full error is "The product key you typed cannot be used to activate Windows on this computer" but it wouldn't fit in the title. I'm running Windows 7 Professional 64-bit and when trying to acticate it I get this error. I get the same thing when trying to activate by phone. I bought this from Microsoft, so I know it is genuine. I used Microsoft Genuine Advantage Diagnostic tool (1.9.0027.0) to evaluate my system. This is what it gave me:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KD3FC-6RJ6T-8TKGQ
Windows Product Key Hash: wmFGH6UMf9Gmvv0C/mTzVe8xaQA=
Windows Product ID: 00371-153-5057434-85282
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3AA66E52-8236-4694-965E-BA23608CB1A3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3AA66E52-8236-4694-965E-BA23608CB1A3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8TKGQ</PKey><PID>00371-153-5057434-85282</PID><PIDType>5</PIDType><SID>S-1-5-21-780441420-2323365777-935626247</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0601</Version><SMBIOSVersion major="2" minor="7"/><Date>20120717000000.000000+000</Date></BIOS><HWID>BDFC0900018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-153-505743-01-1033-7601.0000-3452012
Installation ID: 006433045316534541984370234491465391035026860641470982
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 8TKGQ
License Status: Initial grace period
Time remaining: 18840 minute(s) (13 day(s))
Remaining Windows rearm count: 4
Trusted time: 12/21/2012 3:41:24 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:21:2012 15:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
Any help would be appreciated.

My System SpecsSystem Spec
21 Dec 2012   #2
Microsoft MVP

Windows 7 Ult. x64


Try the phone activation service again, but this time hold for a real person to answer:

1. Click Start, and in the Search box type : slui.exe 4
2. Press ENTER on your Keyboard
3. Select your Country.
4. Select the Phone Activation option, and hold on for a real person.

Let us know how you get on.

My System SpecsSystem Spec
25 Dec 2012   #3

Windows 7 Professional x64

I tried the phone activation again and it worked, maybe I entered the number wrong the first time.
My System SpecsSystem Spec


 The product key you typed cannot be used to activate Windows

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