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Windows 7: Windows Update Client failed to detect with error 0x80070bc9 - Looping

22 Dec 2012   #1

Windows 7 Professional 64bit
 
 
Windows Update Client failed to detect with error 0x80070bc9 - Looping

Hi all,

System: Win 7 Prof 64 bit SP1.

Automatic updates went into loop few days ago,when the installation of optional update KB2506143 failed. Log files had several entries with 0x80070bc9 error. Inspite of hiding the update the problem persisted.

Tried lot of microsoft fix it's, few other stuffs and the current state of the computer is,

a. After I login into the system. Windows update says, "Check for updates for your computer" with RED Check Mark. Always install updates to enhance your computer's security ....
b. When I invoke "Check for updates" button. After sometime, it shows, "Restart your computer to install important updates. Windows can't update important files and services while system is using them. save any open ......
c. If I invoke "Restart now' button, it would repeat to step #a. This is in a loop now. (no more updates are visible in the screen including the hidden updates).

ReportingEvents.log file:
===================
... 8024a005 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024a005.

... 80070bc9 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80070bc9.

80070bc9 is the one which is appearing for the past 2 weeks.

windows update.log file:
====================
2012-12-22 11:43:37:369 1056 d64 Agent * Windows Update access disabled: No
2012-12-22 11:43:37:385 1056 d64 DnldMgr Download manager restoring 0 downloads
2012-12-22 11:43:37:400 1056 d64 AU ########### AU: Initializing Automatic Updates ###########
2012-12-22 11:43:37:400 1056 d64 AU # AU disabled through User preference
2012-12-22 11:43:37:400 1056 d64 AU # Will interact with non-admins (Non-admins are elevated (User preference))
2012-12-22 11:43:37:400 1056 d64 AU # Will display featured software notifications (User preference)
2012-12-22 11:43:37:400 1056 d64 AU Initializing featured updates
2012-12-22 11:43:37:400 1056 d64 AU Found 0 cached featured updates
2012-12-22 11:43:37:712 1056 d64 Report *********** Report: Initializing static reporting data ***********
2012-12-22 11:43:37:712 1056 d64 Report * OS Version = 6.1.7601.1.0.65792
2012-12-22 11:43:37:712 1056 d64 Report * OS Product Type = 0x00000030
2012-12-22 11:43:37:728 1056 d64 Report * Computer Brand = Dell Inc.
2012-12-22 11:43:37:728 1056 d64 Report * Computer Model = Vostro 430
2012-12-22 11:43:37:728 1056 d64 Report * Bios Revision = 2.4.0
2012-12-22 11:43:37:728 1056 d64 Report * Bios Name = Default System BIOS
2012-12-22 11:43:37:728 1056 d64 Report * Bios Release Date = 2011-01-13T00:00:00
2012-12-22 11:43:37:728 1056 d64 Report * Locale ID = 16393
2012-12-22 11:43:37:728 1056 d64 AU Successfully wrote event for AU health state:0
2012-12-22 11:43:37:728 1056 d64 AU Successfully wrote event for AU health state:0
2012-12-22 11:43:37:728 1056 d64 AU AU finished delayed initialization
2012-12-22 11:43:42:731 1056 1884 Report CWERReporter finishing event handling. (00000000)


OutputReport.txt
==============
Failed to add and register service 7971f918-a847-4430-9279-4a52d1efe18d to the data store 0x80240031


CheckSur.LOG
==========
No errors detected


Windows Update Posting Steps:
~~~~~~~~~~~~~~~~~~~~~

1. Installed SURT. no issues
2. SFC Scan. No issues
3. Windows Update screen shots attached
4. Log collection. Zip attached.

Anyway to fix windows update without reinstalling Windows 7?

Thanks,
Vasanth



Attached Images
  
My System SpecsSystem Spec
.

23 Dec 2012   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hello and welcome snvasanth try this Windows update error 0x80070BC9 with windows 7

na d it may be worth while installing the Microsoft Readiness Tool.


The error you are getting seems to be related to an Office program too - have you just installed one recently or updated it?

Anyhow the Readiness Tool is worth getting anyway.

Download System Update Readiness Tool for Windows Server 2008 R2 x64 Edition (KB947821) [November 2012] from Official Microsoft Download Center
My System SpecsSystem Spec
24 Dec 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(He's already run the CheckSUR )
here appears to be an access problem with one of the Registry hives.
Please run teh following commands in an elvated command prompt, and post the results...

DIR C:\Windows\System32 /AR /S
DIR C:\Windows\System32\Config\Components
ICACLS C:\Windows\System32\Config\Components
ICACLS C:\Windows\System32\Config


post the results.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
.


24 Dec 2012   #4

Windows 7 Professional 64bit
 
 

Hi ICit2lol,

I had tried all these things before. Did try them one more time.

Guess I Might tried 100 different things that I found in Google. Nothing has helped. Same status yet.

Thanks,
Vasanth
My System SpecsSystem Spec
24 Dec 2012   #5

Windows 7 Professional 64bit
 
 

Hi Noel,

I have executed the above commands in ECP and here are the results...


C:\Windows\system32>DIR C:\Windows\System32 /AR /S
Volume in drive C is OS
Volume Serial Number is C203-5A21

Directory of C:\Windows\System32\CanonIJ Uninstaller Information\{1199FAD5-9546
-44f3-81CF-FFDB8040B7BF}_Canon_MG2100_series

03-02-2011 04:04 689,568 DelDrv64.exe
06-12-2010 09:11 8,670 Setup.ini
2 File(s) 698,238 bytes

Directory of C:\Windows\System32\CanonIJ Uninstaller Information\{1199FAD5-9546
-44f3-81CF-FFDB8040B7BF}_Canon_MG2100_series\RES\DLL

06-01-2011 08:42 123,392 IJInstES.dll
03-02-2011 03:17 78,336 IJInstJP.dll
03-02-2011 03:17 107,520 IJInstUS.dll
3 File(s) 309,248 bytes

Directory of C:\Windows\System32\CanonIJ Uninstaller Information\{1199FAD5-9546
-44f3-81CF-FFDB8040B7BF}_Canon_MG2100_series\RES\STRING

24-12-2010 04:57 1,602 IJInstES.ini
26-10-2010 08:20 1,473 IJInstJP.ini
26-10-2010 08:20 1,426 IJInstUS.ini
3 File(s) 4,501 bytes

Directory of C:\Windows\System32\config\systemprofile

15-06-2010 03:52 <DIR> Contacts
0 File(s) 0 bytes

Directory of C:\Windows\System32\config\systemprofile\Contacts

15-06-2010 03:52 <DIR> .
15-06-2010 03:52 <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\System32\drivers\N360x64\0502020.003

22-11-2010 23:27 7,492 iron.cat
15-11-2010 20:45 772 iron.inf
15-11-2010 20:45 171,128 ironx64.sys
3 File(s) 179,392 bytes

Directory of C:\Windows\System32\DRVSTORE\GEARAspiWD_AABE64655D8D5936ABBDF4C4B4
8BA5458FA0A505

20-08-2010 23:59 2,649 GEARAspiWDM.inf
20-08-2010 23:59 7,528 GEARAspiWDMx64.cat
2 File(s) 10,177 bytes

Directory of C:\Windows\System32\DRVSTORE\GEARAspiWD_AABE64655D8D5936ABBDF4C4B4
8BA5458FA0A505\x64

20-08-2010 23:59 34,152 GEARAspiWDM.sys
1 File(s) 34,152 bytes

Directory of C:\Windows\System32\inetsrv\config\schema

04-11-2010 20:52 38,809 ASPNET_schema.xml
10-06-2009 15:35 31,863 Ftp_schema.xml
04-11-2010 20:52 27,105 FX_schema.xml
04-11-2010 20:52 82,037 IIS_schema.xml
10-06-2009 15:35 8,476 rscaext.xml
10-06-2009 15:37 4,757 WebDAV_schema.xml
6 File(s) 193,047 bytes

Directory of C:\Windows\System32\Macromed\Flash

11-12-2012 17:26 20,304,824 Flash64_11_5_502_135.ocx
1 File(s) 20,304,824 bytes

Directory of C:\Windows\System32\restore

10-06-2010 07:18 76 MachineGuid.txt
1 File(s) 76 bytes

Total Files Listed:
22 File(s) 21,733,655 bytes
3 Dir(s) 205,101,645,824 bytes free

C:\Windows\system32>DIR C:\Windows\System32\Config\Components
Volume in drive C is OS
Volume Serial Number is C203-5A21

Directory of C:\Windows\System32\Config

24-12-2012 10:21 41,418,752 components
1 File(s) 41,418,752 bytes
0 Dir(s) 205,101,645,824 bytes free

C:\Windows\system32>ICACLS C:\Windows\System32\Config\Components
C:\Windows\System32\Config\Components NT AUTHORITY\SYSTEM: (I)(F)
BUILTIN\Administrators: (I)(F)
LW1203\nmee02t: (I)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\System32\Config
C:\Windows\System32\Config NT SERVICE\TrustedInstaller: (CI)(F)
NT AUTHORITY\SYSTEM: (OI)(CI)(F)
BUILTIN\Administrators: (OI)(CI)(F)
CREATOR OWNER: (OI)(CI)(IO)(F)
LW1203\nmee02t: (OI)(CI)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>

Thank you for looking into this problem.

Thanks,
Vasanth
My System SpecsSystem Spec
24 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That all looks normal - in which case, the problem may be in the registry itself.

Please run the following commands and post the results.

REG QUERY HKU
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /S

My System SpecsSystem Spec
24 Dec 2012   #7

Windows 7 Professional 64bit
 
 

Hi Noel,

Here it is ...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY HKU
HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-1813900158-430706030-1897707973-1005
HKEY_USERS\S-1-5-21-1813900158-430706030-1897707973-1005_Classes
HKEY_USERS\S-1-5-21-1813900158-430706030-1897707973-1007
HKEY_USERS\S-1-5-21-1813900158-430706030-1897707973-1007_Classes
HKEY_USERS\S-1-5-18
C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /S
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
Default REG_EXPAND_SZ %SystemDrive%\Users\Default
Public REG_EXPAND_SZ %SystemDrive%\Users\Public
ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18
Flags REG_DWORD 0xc
State REG_DWORD 0x0
RefCount REG_DWORD 0x1
Sid REG_BINARY 010100000000000512000000
ProfileImagePath REG_EXPAND_SZ %systemroot%\system32\config\systemprofile
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\LocalService
Flags REG_DWORD 0x0
State REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkService
Flags REG_DWORD 0x0
State REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1000
ProfileImagePath REG_EXPAND_SZ C:\Users\Owner
Flags REG_DWORD 0x0
State REG_DWORD 0x0
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71E8030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x0
RunLogonScriptSync REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1004
ProfileImagePath REG_EXPAND_SZ C:\Users\Admin
Flags REG_DWORD 0x0
State REG_DWORD 0x100
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71EC030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x0
RunLogonScriptSync REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1005
ProfileImagePath REG_EXPAND_SZ C:\Users\nmee02t
Flags REG_DWORD 0x0
State REG_DWORD 0x0
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71ED030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x7
RunLogonScriptSync REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1007
ProfileImagePath REG_EXPAND_SZ C:\Users\UpdatusUser
Flags REG_DWORD 0x0
State REG_DWORD 0x0
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71EF030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1008
ProfileImagePath REG_EXPAND_SZ C:\Users\Home
Flags REG_DWORD 0x0
State REG_DWORD 0x0
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71F0030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x0
RunLogonScriptSync REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1011
ProfileImagePath REG_EXPAND_SZ C:\Users\npqy02t
Flags REG_DWORD 0x0
State REG_DWORD 0x204
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71F3030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x0
RunLogonScriptSync REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-82-3006700770-424185619-1745488364-794895919-4004696415
ProfileImagePath REG_EXPAND_SZ C:\Users\DefaultAppPool
Flags REG_DWORD 0x1
State REG_DWORD 0x0
Sid REG_BINARY 010600000000000552000000E29C36B3138F4819EC090A682F26612F5FD1B2EE
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x1

C:\Windows\system32>
My System SpecsSystem Spec
24 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That looks normal as well - so far.
I'm going to ask someone else to have a look, as they may have a better idea on the problem than me.
My System SpecsSystem Spec
25 Dec 2012   #9

Windows 7 Professional 64bit
 
 

Hi Guys,


I could not even repair the system.


The current configuration is Win 7 Prof 64bit SP1.


I could not uninstall SP1 from my computer (since I probably deleted the backup files a year ago).


The media that I got from DELL is Win 7 Professional 64 bit only (not SP1).


When I try to upgrade it says the current version is more recent than the version you are trying to install.


Also the COA that is on my BOX corresponds to Win 7 Prof 64bit only (not SP1).



Question:
As I cannot uninstall SP1, I won't be able to able to use the Media (Windows 7 Prof 64bit) that I have for upgrade. Can I borrow a Win 7 Prof 64bit SP1 media from elsewhere and try to upgrade? If so, will my current COA product key be compatible with Windows 7 Prof 64bit SP1 media?


Thanks,
Vasanth
My System SpecsSystem Spec
25 Dec 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You can do a repair install with a downloaded SP1 ISO/disk - see Repair Install
Your COA Key will be fine with SP1.
My System SpecsSystem Spec
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 Windows Update Client failed to detect with error 0x80070bc9 - Looping




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