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Windows 7 32bit - Windows Update Service Not Running Error
Windows Update Service Not Running Error
Windows Update cannot currently check for updates because the service is not running a restart may be required
This is an Acer Iconia W500 Windows 7 Pro 32-bit tablet PC. Automatic Windows Updates worked for a while then quit working with the error posted in the subject.
The system is running Symantec Endpoint Protection v 12.1.761.4971 and I have insured that the usual problematic advanced settings of "Enable OS fingerprint masquerading" and "enable stealth mode browsing" are turned off.
I attempted the automatic Windows "fixit" function with no sucess.
I have verified that the required services as outlined in other posts on this same topic are indeed running.
I applied the recommended hotfix for 32-bit Windows 7 at KB947821 to install the System Update Readiness Tool which installed. I then ran in an ECP: sfc /scannow which ran to 100% with the message: "Windows Resource Protection did not find any integrity violations."
Attached is a zipped copy of the CBS subdirectory of Windows/logs
Here is the result of an FSS scan:
I hope I have included enough to allow you to assist me in rectifying this extremely annoying problem.Code:Farbar Service Scanner Version: 23-12-2012 Ran by gelinasrc (administrator) on 23-12-2012 at 16:32:37 Running from "C:\Users\gelinasrc\Downloads" Windows 7 Professional Service Pack 1 (X86) Boot Mode: Normal **************************************************************** Internet Services: ============ Connection Status: ============== Localhost is accessible. LAN connected. Google IP is accessible. Google.com is accessible. Yahoo IP is accessible. Yahoo.com is accessible. Windows Firewall: ============= Firewall Disabled Policy: ================== System Restore: ============ System Restore Disabled Policy: ======================== Action Center: ============ Windows Update: ============ Windows Autoupdate Disabled Policy: ============================ Windows Defender: ============== Other Services: ============== File Check: ======== C:\Windows\system32\nsisvc.dll => MD5 is legit C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit C:\Windows\system32\dhcpcore.dll => MD5 is legit C:\Windows\system32\Drivers\afd.sys => MD5 is legit C:\Windows\system32\Drivers\tdx.sys => MD5 is legit C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit C:\Windows\system32\dnsrslvr.dll => MD5 is legit C:\Windows\system32\mpssvc.dll => MD5 is legit C:\Windows\system32\bfe.dll => MD5 is legit C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit C:\Windows\system32\SDRSVC.dll => MD5 is legit C:\Windows\system32\vssvc.exe => MD5 is legit C:\Windows\system32\wscsvc.dll => MD5 is legit C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit C:\Windows\system32\wuaueng.dll => MD5 is legit C:\Windows\system32\qmgr.dll => MD5 is legit C:\Windows\system32\es.dll => MD5 is legit C:\Windows\system32\cryptsvc.dll => MD5 is legit C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit C:\Windows\system32\ipnathlp.dll => MD5 is legit C:\Windows\system32\iphlpsvc.dll => MD5 is legit C:\Windows\system32\svchost.exe => MD5 is legit C:\Windows\system32\rpcss.dll => MD5 is legit **** End of log ****
Thanx,
Rawl