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Windows 7: Windows Check for updates keeps running-all installation/updates fail


25 Dec 2012   #11

Windows 7 Home Premium, 64-bit OS
 
 

I typed chkdsk c:/r and it says the the type of file system is NTFS. cannot lock current drive annot run because the volume is in use by another process.

My System SpecsSystem Spec
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25 Dec 2012   #12

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please read my instructions - they do warn of this, and that you should andswer Y to the question, and reboot
My System SpecsSystem Spec
26 Dec 2012   #13

Windows 7 64bit
 
 

Hi GreenHeron32,

You may try the following steps to see if they work for you:

1. Unplug all peripheral devices (iphone, printer, etc) > Uninstall the 'iTunes software' from 'Add and Remove Programs' > Restart the laptop

2. Clean up the bloated 'Software Distribution folder': Software Distribution folder contains 'Windows Update installation files' and if corrupt, may cause repeated issues; this folder can be deleted/renamed using 'Windows Explorer'. You may want to backup the folder on an external media. Deleting the Software Distribution folders will not affect your computerís functionality. When new 'Windows Updates' are ready for download, a new 'Software Distribution folder' will be created.

- Stop the 'Windows Automatic Updates service'
- Delete the 'Windows\SoftwareDistribution folder' (You may also choose to rename the existing folder 'SoftwareDistribution_old' so that Windows creates a new folder)
- Restart the 'Automatic Updates service'

You may want to use the following commands in an 'elevated command prompt' to perform the above mentioned tasks:
To launch an 'elevated command prompt' click 'Start' > type 'cmd' (without quotations) in the 'Search programs & files textbox > right click 'cmd' (it shows up in search results) > Click 'Run as an administrator' > Click 'Yes/continue' if prompted

(To stop the Windows Automatic Update service): net stop wuauserv (Tap Enter key)
(To delete Software Distribution Folder): del c:\windows\SoftwareDistribution /q /s
(Tap Enter key)
(To restart Windows Automatic Update Service): net start wuauserv (Tap Enter key)


Windows Update related issues are likely to get fixed after this step; if yes, please allow 'Windows' to install the updates before installing the 'iTunes software' again. I found the best available 'iTunes software' that works with 'Windows 7 64 bit':
iTunes 10.7 for Windows 64

Alternatively, you may want to force the 'Windows Updates' manually after fixing the 'Update corruption': Install Windows updates in Windows 7

3. If the issue persists, try to reset 'Windows Update components'; you may use the following MS Fixit: How do I reset Windows Update components?

4. If you still experience issues, you may try another MS Fixit to 'Diagnose and Troubleshoot Windows Update issues': Troubleshoot problems with installing updates - WindowsUpdate_dt000

Hope this helps. Do reply if you have any further questions. I would be glad to assist.
My System SpecsSystem Spec
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26 Dec 2012   #14

Windows 7 Home Premium, 64-bit OS
 
 

Oops! Sorry Noel - 10-4
My System SpecsSystem Spec
26 Dec 2012   #15

Windows 7 Home Premium, 64-bit OS
 
 

Saurabh - if i follow your steps, should i start the Windows 'check for updates' after I delete SysDist forlder and cancel/restart windows auto update or will I be automatically alerted if updates are available.
My System SpecsSystem Spec
26 Dec 2012   #16

Windows 7 Home Premium, 64-bit OS
 
 

Saurabh - After I completed the steps, the following error occurred: 80080005
My System SpecsSystem Spec
26 Dec 2012   #17

Windows 7 Home Premium, 64-bit OS
 
 

Noel - I ran the CHKDSK scan and while I was gone it finished, and computer restarted. I went to run the SFC Scan and I received the following message: Windows Resource protection could not start the repair process. Any ideas? Thanks
My System SpecsSystem Spec
26 Dec 2012   #18

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That often means that there is a problem with the TrustedInstaller service.

Please open an Elevated Command Prompt, and run the following commands.

NET START TRUSTEDINSTALLER
SC QC TRUSTEDINSTALLER
SC QUERYEX TRUSTEDINSTALLER

post the results, and we'll see what we can see.
Please also open the Event Viewer, and navigate to the Windows Logs.
right click on the Application log and select Save all events.. save as App.evtx
repeat for the System log - save as Sys.evtx.

Compress both files and attach them to your reply -I'll look at it all in the morning (hopefully!)
My System SpecsSystem Spec
26 Dec 2012   #19

Windows 7 Home Premium, 64-bit OS
 
 

Results from TrustedInstaller issue: (I am working on uploading the attachments you requested but nothing is happening when I click the upload button - I will send those when I can get it to attach - thanks.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>
C:\windows\system32>NET START TRUSTEDINSTALLER
The Windows Modules Installer service is starting.
The Windows Modules Installer service could not be started.

A system error has occurred.

System error 126 has occurred.

The specified module could not be found.


C:\windows\system32>SC QC TRUSTEDINSTALLER
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: TRUSTEDINSTALLER
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\windows\servicing\TrustedInstaller.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Windows Modules Installer
DEPENDENCIES :
SERVICE_START_NAME : localSystem

C:\windows\system32>SC QUERYEX TRUSTEDINSTALLER

SERVICE_NAME: TRUSTEDINSTALLER
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 126 (0x7e)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\windows\system32>
My System SpecsSystem Spec
26 Dec 2012   #20

Windows 7 Home Premium, 64-bit OS
 
 

This is the message I received after trying to upload the App and Sys documents:

Your submission could not be processed because a security token was missing.
My System SpecsSystem Spec
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 Windows Check for updates keeps running-all installation/updates fail




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