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Windows 7: Windows Check for updates keeps running-all installation/updates fail

04 Jan 2013   #41
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

yep - let's see what it does this time


My System SpecsSystem Spec
.
04 Jan 2013   #42
GreenHeron32

Windows 7 Home Premium, 64-bit OS
 
 

same error :/
My System SpecsSystem Spec
04 Jan 2013   #43
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I sorta thought that would happen. That error is very unspecific

Please check the VSS setings -
open an Eevated Command Prompt, and run the following commands...

NET START VSS
SC QC VSS
SC QUERYEX VSS

post the results.
My System SpecsSystem Spec
.

04 Jan 2013   #44
GreenHeron32

Windows 7 Home Premium, 64-bit OS
 
 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Cub>NET START VSS
System error 5 has occurred.

Access is denied.


C:\Users\Cub>SC QC VSS
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: VSS
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\windows\system32\vssvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Volume Shadow Copy
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

C:\Users\Cub>SC QUERYEX VSS

SERVICE_NAME: VSS
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Users\Cub>
My System SpecsSystem Spec
04 Jan 2013   #45
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks like you didn't use an Elevated Command Prompt - please try again....

To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
My System SpecsSystem Spec
04 Jan 2013   #46
GreenHeron32

Windows 7 Home Premium, 64-bit OS
 
 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>NET START VSS
The Volume Shadow Copy service is starting.
The Volume Shadow Copy service was started successfully.


C:\windows\system32>SC QC VSS
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: VSS
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\windows\system32\vssvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Volume Shadow Copy
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

C:\windows\system32>SC QUERYEX VSS

SERVICE_NAME: VSS
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 5788
FLAGS :

C:\windows\system32>
My System SpecsSystem Spec
05 Jan 2013   #47
GreenHeron32

Windows 7 Home Premium, 64-bit OS
 
 

Did I run the command correctly that time?
My System SpecsSystem Spec
05 Jan 2013   #48
GreenHeron32

Windows 7 Home Premium, 64-bit OS
 
 

Noel, I am sorry but I overlooked something in the very beginning of this string of post. My Windows 7 os was NOT installed by my work. I mixed something up and typed the wrong thing. Therefore, I have the code that is on the back of the disk cover of the Dell Drivers and Utilities (already installed on your computer) cd.....if that means anything anymore!
My System SpecsSystem Spec
06 Jan 2013   #49
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - then let's see what we can find (having just reviewed the thread, I see we've missed some steps)


run the CHKDSK and SFC in offline mode from a Recovery Environment boot.

Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

Log into your normal account.
You'll get a set of options - pick the Command Prompt one.
At the command prompt, type DIR C:\
- if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
If not, try D:\ or E:\ (etc. until you get the right letter)
then type the following command

CHKDSK <drive>: /R

and wait for it to complete - it could take a few hours, depending on the size of the drive.

Once complete, type

sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

where <drive> is the letter you found above.

Wait for the command to complete. (make a note of the response!).

Once it has, type EXIT and the pick the option to reboot.

Post another MGADiag report
My System SpecsSystem Spec
06 Jan 2013   #50
GreenHeron32

Windows 7 Home Premium, 64-bit OS
 
 

I am about to reboot and follow your directions, one questions first- when I type command chkdsk <drive>:/r Is 'drive' what I type or the letter of the drive I find? Sorry
My System SpecsSystem Spec
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