New
#41
yep - let's see what it does this time :)
Windows Check for updates keeps running-all installation/updates fail
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New #42
same error :/
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New #43
I sorta thought that would happen. That error is very unspecific
Please check the VSS setings -
open an Eevated Command Prompt, and run the following commands...
NET START VSS
SC QC VSS
SC QUERYEX VSS
post the results.
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New #44
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Cub>NET START VSS
System error 5 has occurred.
Access is denied.
C:\Users\Cub>SC QC VSS
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: VSS
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\windows\system32\vssvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Volume Shadow Copy
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem
C:\Users\Cub>SC QUERYEX VSS
SERVICE_NAME: VSS
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
C:\Users\Cub>
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New #45
It looks like you didn't use an Elevated Command Prompt - please try again....
To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
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New #46
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>NET START VSS
The Volume Shadow Copy service is starting.
The Volume Shadow Copy service was started successfully.
C:\windows\system32>SC QC VSS
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: VSS
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\windows\system32\vssvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Volume Shadow Copy
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem
C:\windows\system32>SC QUERYEX VSS
SERVICE_NAME: VSS
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 5788
FLAGS :
C:\windows\system32>
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New #47
Did I run the command correctly that time?
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New #48
Noel, I am sorry but I overlooked something in the very beginning of this string of post. My Windows 7 os was NOT installed by my work. I mixed something up and typed the wrong thing. Therefore, I have the code that is on the back of the disk cover of the Dell Drivers and Utilities (already installed on your computer) cd.....if that means anything anymore!
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New #49
OK - then let's see what we can find :) (having just reviewed the thread, I see we've missed some steps)
run the CHKDSK and SFC in offline mode from a Recovery Environment boot.
Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.
Log into your normal account.
You'll get a set of options - pick the Command Prompt one.
At the command prompt, type DIR C:\
- if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
If not, try D:\ or E:\ (etc. until you get the right letter)
then type the following command
CHKDSK <drive>: /R
and wait for it to complete - it could take a few hours, depending on the size of the drive.
Once complete, type
sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows
where <drive> is the letter you found above.
Wait for the command to complete. (make a note of the response!).
Once it has, type EXIT and the pick the option to reboot.
Post another MGADiag report
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New #50
I am about to reboot and follow your directions, one questions first- when I type command chkdsk <drive>:/r Is 'drive' what I type or the letter of the drive I find? Sorry
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