Windows Check for updates keeps running-all installation/updates fail

NoelDP · 06 Jan 2013

You'd want to type CHKDSK C: /R or CHKDSK D: /R etc...

GreenHeron32 · 06 Jan 2013

Thanks. It's running the scan now. Hopefully it won't take too long!

GreenHeron32 · 06 Jan 2013

I ran the scannow command but am not sure exactly what to report to you before I reboot. It says it scans integrity of all protected sys files and repairs problems when possible. No repair operation is preformed. For offline repair, select the offline boot directory. Verified only.

GreenHeron32 · 06 Jan 2013

When Ohio EXIT, it says directory of c:\ file not found

GreenHeron32 · 06 Jan 2013

Oops. I meant ....when I hit EXIT :)

NoelDP · 07 Jan 2013

That sounds as if you got the command wrong somehow?

If you found the Windows folder on drive C:
then the command would be (with exaggerated spaces for clarity - assuming the forum software doesn't trim them!)

sfc /scannow /OFFBOOTDIR=C:\ /OFFWINDIR=C:\Windows

EDIT - sometimes I hate the software here! :)Let's try it in a Code Box....

Code:

 
sfc     /scannow     /OFFBOOTDIR=C:\     /OFFWINDIR=C:\Windows

Ah, good - that seems to have worked! :)

GreenHeron32 · 07 Jan 2013

Noel, I have finished the scannow command and when I typed exit, I chose the option to reboot the computer. I am not sure how/where to get the MGAdiag report you requested. During the chkdsk scan, "windows checked and found no problems" and 'unable to obtain a handle to the event log."

NoelDP · 07 Jan 2013

Sorry about the MGADiag thing - it's a holdover from the usual context I use that post (thinking, though - it may give us a clue as to what's happening.)

download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

The CheckSUR log is in the same place as the SFC log - C:\Windows\logs\CBS - filenames are CheckSUR.log and CBS.log

The 'unable to obtain a handle to the event log' is (I think) normal for an Offline CHKDSK scan, as the Event Services aren't running , so can't do anything.

GreenHeron32 · 07 Jan 2013

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {EEC721BD-0DD7-4AF4-9520-5AD42A450628}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EEC721BD-0DD7-4AF4-9520-5AD42A450628}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1714348564-3782346806-1751502089</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100726000000.000000+000</Date></BIOS><HWID>ADB93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>1FAA40A21A0C586</Val><Hash>HAu5ZMRFvUGXOHgQhbg4UIEKxJw=</Hash><Pid>89409-707-1041116-65413</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1702010
Installation ID: 009830820720623550122102922435379224320423861584589104
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 1/7/2013 9:34:34 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:27:2012 21:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHi/L4qqEIod/A96poAXMrbXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SSDT AMICPU PROC
SLIC DELL WN09
OSFR DELL M08

NoelDP · 07 Jan 2013

Thanks - the results are all normal.

Please try running an SFC from normal mode now - it'll be interesting to see any differences between before and after.