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Windows 7: Dell mini fresh install activation fails

29 Dec 2012   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Try this....

There *may* be an alternative solution though, if you are patient and persistent.
Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.
Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.


My System SpecsSystem Spec
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29 Dec 2012   #12
paul1149

Win7 Ult, 32 bit
 
 

Wow, thanks for that idea, it hadn't occurred to me. I just had taken several pics of the COA, because last night I installed Starter and was trying to figure out the key, and I thought the camera might bring something out. There are a minimum of three digits that are questionable, so I began making a table of possibilities. But those possibilities grow exponentially, so it's a long shot in the dark. This sounds like a much more feasible plan.

People, place a strip of cellophane over your COA. It may save you a lot of aggravation.
My System SpecsSystem Spec
29 Dec 2012   #13
paul1149

Win7 Ult, 32 bit
 
 

The problem is getting the phone prompt. There must be an algorithm that sends you to a phone number or gives you the runaround. All my attempts to enter a key have led to the runaround.
My System SpecsSystem Spec
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30 Dec 2012   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

My System SpecsSystem Spec
30 Dec 2012   #15
paul1149

Win7 Ult, 32 bit
 
 

Yes, thank you. I did find that. I got a very helpful woman named Anna who spent a good ten minutes with me trying possible codes, but we got nowhere. She gave me the number of customer service to call on Monday. So we shall see.
My System SpecsSystem Spec
31 Dec 2012   #16
paul1149

Win7 Ult, 32 bit
 
 

A couple of updates. After verifying my situation, Dell overnighted the restore disks to me, and it went swimmingly (well, the drivers didn't, but I got through it). Big kudos to Dell for being so helpful.

Regarding the Samsung unit, I contacted the MS Activation line and got a helpful woman named Anna. We spent a good ten minutes trying different key possibilities, but failed. She suggested calling a customer support number. Got two helpful people there, and a woman named Karla spent a good 15 minutes with me and activated the machine manually via remote control.

I have to say these two companies really extended themselves to do the right thing for a customer. It's a good thing to see. And thanks for your help, Noel.

Blessings for a happy new year.
My System SpecsSystem Spec
31 Dec 2012   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Twofers are always nice
Good luck, and Happy New Year to you too.
My System SpecsSystem Spec
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 Dell mini fresh install activation fails




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