Dell mini fresh install activation fails

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  1. Posts : 1,025
    Linux Lite 3.2 x64; Windows 7, 8.1
       #1

    Dell mini fresh install activation fails


    Hi,

    I have a Dell mini that needed a fresh installation. Installing from the factory restore partition did not solve the inability to run updates.

    So I have a Win7 installation disk and I used it to wipe the disk and install Win7 Starter again. I had pulled the product key from the previous installation that was fresh from the restore partition.

    And activation failed with code 0xC004E003.

    It looks like there is no more phone in. So I ran the WGA tool and here is its output. Any insight would be appreciated.


    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MGJ3H-FT7VD-FG72J
    Windows Product Key Hash: MajJQMO7x6C/zF514M1WFV804Hs=
    Windows Product ID: 00342-OEM-8992707-00082
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011
    ID: {534977D3-E4E5-498E-A9B6-1EC5A8257B32}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{534977D3-E4E5-498E-A9B6-1EC5A8257B32}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FG72J</PKey><PID>00342-OEM-8992707-00082</PID><PIDType>2</PIDType><SID>S-1-5-21-3259829367-2149095085-1059530738</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1012</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="5"/><Date>20110322000000.000000+000</Date></BIOS><HWID>B2B80600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-000082-02-1033-7600.0000-3612012
    Installation ID: 014572477843180040926031698030817506702024873544218662
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FG72J
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 12/26/2012 11:10:33 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAEAAAABAAAAAgABAAEAnJ/kSxjdpKBiCX7O7pSKNdRYchk=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			DELL  		M09     
      FACP			DELL  		M09     
      HPET			DELL  		M09     
      BOOT			DELL  		M09     
      MCFG			INTEL 		CRESTLNE
      TCPA			Phoeni		x      
      OSFR			DELL  		DELL    
      SLIC			DELL  		CL09   
      SSDT			PmRef		Cpu0Tst
      SSDT			PmRef		Cpu0Tst
      SSDT			PmRef		Cpu0Tst
      My Computer


  2. Posts : 1,025
    Linux Lite 3.2 x64; Windows 7, 8.1
    Thread Starter
       #2

    This baffles me because the product ID code from my data matches the installation. The only live support option MS is offering me is "premium", which I assume means paid.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    The problem you have is that the OEM_SLP Key which you found with a Keyfinder can ONLY be used with the proper Recovery media - and you seem to have used Retail media.
    You need to change the Key to the COA one.

    Most Dell's of this age have their COA sticker inside the battery compartment - if yours is there, change the Key to the one on the sticker using the link at the bottom of the System properties page, and activate that.
      My Computer


  4. Posts : 1,025
    Linux Lite 3.2 x64; Windows 7, 8.1
    Thread Starter
       #4

    Unfortunately the COA, which is exposed on the bottom, is beyond recovery. If only people would place a strip of clear tape over it to protect it. It seems the only way I can rescue this situation is to obtain the key from Dell, which I don't know is possible.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    You won't get the Key from Dell - no-one keeps such records.
    You can reinstall using the proper Recovery media - which you should be able to order from Dell. This doesn't require the COA Key (but does require a valid BIOS SLIC table, which as far as I can tell, you have)
      My Computer


  6. Posts : 1,025
    Linux Lite 3.2 x64; Windows 7, 8.1
    Thread Starter
       #6

    I see. Thanks again. I'll look into that. Hopefully it's not too expensive!
      My Computer


  7. Posts : 1,025
    Linux Lite 3.2 x64; Windows 7, 8.1
    Thread Starter
       #7

    I found and submitted the request for recovery media. If this goes through, big kudos to Dell for making it a) simple, and b) free! I didn't expect that. :)
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    Dell are one of the best ones in this respect - the worst is Samsung (who basically say 'tough!').
      My Computer


  9. Posts : 1,025
    Linux Lite 3.2 x64; Windows 7, 8.1
    Thread Starter
       #9

    That's good to know. I went through this once before with Dell, but it was for a business-class tower, part of a multi-purchase that was still under warranty. They delivered the disks to my door with one day shipping, I believe it was, for free. I was astounded. But I never expected it to be this easy for a machine out of warranty. Very well done.
      My Computer


  10. Posts : 1,025
    Linux Lite 3.2 x64; Windows 7, 8.1
    Thread Starter
       #10

    Found out very quickly that you are absolutely right, as I sit here with a Samsung wondering what to do with it.. Samsung has no provision for a lost recovery partition coupled with an illegible COA. Might as well throw the machine away. And there is also only one bios version available, and it will not permit flashing over itself. So forget about a bios refresh as well. Nice piece of hardware, ruined by stupid corporate policy.
      My Computer


 
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