Windows 7: Dell mini fresh install activation fails

paul1149 · 26 Dec 2012

Hi,

I have a Dell mini that needed a fresh installation. Installing from the factory restore partition did not solve the inability to run updates.

So I have a Windows 7 installation disk and I used it to wipe the disk and install Windows 7 Starter again. I had pulled the product key from the previous installation that was fresh from the restore partition.

And activation failed with code 0xC004E003.

It looks like there is no more phone in. So I ran the WGA tool and here is its output. Any insight would be appreciated.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-MGJ3H-FT7VD-FG72J
Windows Product Key Hash: MajJQMO7x6C/zF514M1WFV804Hs=
Windows Product ID: 00342-OEM-8992707-00082
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.011
ID: {534977D3-E4E5-498E-A9B6-1EC5A8257B32}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{534977D3-E4E5-498E-A9B6-1EC5A8257B32}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FG72J</PKey><PID>00342-OEM-8992707-00082</PID><PIDType>2</PIDType><SID>S-1-5-21-3259829367-2149095085-1059530738</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1012</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="5"/><Date>20110322000000.000000+000</Date></BIOS><HWID>B2B80600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-000082-02-1033-7600.0000-3612012
Installation ID: 014572477843180040926031698030817506702024873544218662
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FG72J
License Status: Initial grace period
Time remaining: 43200 minute(s) (30 day(s))
Remaining Windows rearm count: 3
Trusted time: 12/26/2012 11:10:33 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAAAAgABAAEAAAABAAAAAgABAAEAnJ/kSxjdpKBiCX7O7pSKNdRYchk=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		M09     
  FACP			DELL  		M09     
  HPET			DELL  		M09     
  BOOT			DELL  		M09     
  MCFG			INTEL 		CRESTLNE
  TCPA			Phoeni		x      
  OSFR			DELL  		DELL    
  SLIC			DELL  		CL09   
  SSDT			PmRef		Cpu0Tst
  SSDT			PmRef		Cpu0Tst
  SSDT			PmRef		Cpu0Tst

paul1149 · 26 Dec 2012

This baffles me because the product ID code from my data matches the installation. The only live support option MS is offering me is "premium", which I assume means paid.

NoelDP · 27 Dec 2012

The problem you have is that the OEM_SLP Key which you found with a Keyfinder can ONLY be used with the proper Recovery media - and you seem to have used Retail media.
You need to change the Key to the COA one.

Most Dell's of this age have their COA sticker inside the battery compartment - if yours is there, change the Key to the one on the sticker using the link at the bottom of the System properties page, and activate that.

paul1149 · 27 Dec 2012

Unfortunately the COA, which is exposed on the bottom, is beyond recovery. If only people would place a strip of clear tape over it to protect it. It seems the only way I can rescue this situation is to obtain the key from Dell, which I don't know is possible.

NoelDP · 27 Dec 2012

You won't get the Key from Dell - no-one keeps such records.
You can reinstall using the proper Recovery media - which you should be able to order from Dell. This doesn't require the COA Key (but does require a valid BIOS SLIC table, which as far as I can tell, you have)

paul1149 · 27 Dec 2012

I see. Thanks again. I'll look into that. Hopefully it's not too expensive!

paul1149 · 27 Dec 2012

I found and submitted the request for recovery media. If this goes through, big kudos to Dell for making it a) simple, and b) free! I didn't expect that.

NoelDP · 27 Dec 2012

Dell are one of the best ones in this respect - the worst is Samsung (who basically say 'tough!').

paul1149 · 27 Dec 2012

That's good to know. I went through this once before with Dell, but it was for a business-class tower, part of a multi-purchase that was still under warranty. They delivered the disks to my door with one day shipping, I believe it was, for free. I was astounded. But I never expected it to be this easy for a machine out of warranty. Very well done.

paul1149 · 29 Dec 2012

Found out very quickly that you are absolutely right, as I sit here with a Samsung wondering what to do with it.. Samsung has no provision for a lost recovery partition coupled with an illegible COA. Might as well throw the machine away. And there is also only one bios version available, and it will not permit flashing over itself. So forget about a bios refresh as well. Nice piece of hardware, ruined by stupid corporate policy.

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