Windows 7: W7 Prof. 32 bit Windows Update errors: 0x800b0100 and 9C47

dbstorm · 27 Dec 2012

Hi, I'm having trouble installing this updates:

Update KB2454826:--> Error: 800B0100
SP1 for Windows 7 Professional 32bit:--> Error: 0x800b0100
Internet Explorer 9 for Windows 7:--> Error: 9C47

I've run System Update Readiness, and SFC Scan, no positive results...

Really tired of these update issues, please, can you help me?

Junebug · 27 Dec 2012

Try a clean boot.
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
And then install manually.
Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center

NoelDP · 28 Dec 2012

There's not sign of a CheckSUR report in the files you uploaded?
Please run the tool again, and post the CheckSUR.log and CheckSUR.persist.log files.

dbstorm · 28 Dec 2012

You're right, thanks Noel.
I have re-upload the file CBS.zip

NoelDP · 28 Dec 2012

That looks simple enough

Here's the cause of your problems....

Code:

Unavailable repair files:
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.mum
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.mum
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.mum
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.mum
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.mum
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~x86~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~x86~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.mum
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.cat
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.cat
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.cat
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.cat
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.cat
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~x86~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~x86~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~x86~~6.1.2.0.cat

I'll find the relevant files and post a fix protocol for you in an hour or so.

NoelDP · 28 Dec 2012

That was easier than I expected

I've uploaded a file - dbsxx.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder dbsxx in the same place.
Open this folder - there should be one folder inside (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

dbstorm · 28 Dec 2012

I already did, here are the files.

NoelDP · 28 Dec 2012

You missed the fix in post #6

dbstorm · 28 Dec 2012

The logs are updates, I did everything you say in post # 6, but doesn´t work.

I copied and pasted the files in the folder C: \ Windows \ Temp \ CheckSUR \ Servicing \ Packages. and then
I have run SUR tool again.

Can there be a mistake in the file names?, I've noticed that don´t match. The log files are named ...x86
.... but the files that you sent me are named ... amd64 ....

(Sorry for my poor English).

NoelDP · 28 Dec 2012

Oh B&GG%R!
You're right! - sorry - back in 10 minutes or so

Windows 7: W7 Prof. 32 bit Windows Update errors: 0x800b0100 and 9C47

W7 Prof. 32 bit Windows Update errors: 0x800b0100 and 9C47 problems?