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| 31 Dec 2012 | #1 |
| | Windows 7 build 7601 not genuine message, slui will not run We're a small charitable organisation with three identical Dell PCs running Windows 7 Professional. A few months ago one machine started having a black desktop and showing the not genuine message. Unfortunately, no one has bothered about it until now. I've run CHKDSK and SFC /SCANNOW showing no problems. Running SLUI give an error message and won't let me validate. I've removed Norton 360 and cleaned up with their utility. On-line validation just hangs. Any help/advice welcome. Here is the MGAD report. Code: Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc0000034
Windows Product Key: N/A, hr=0xc0000034
Windows Product Key Hash: N/A, hr=0xc0000034
Windows Product ID: 55041-033-4789644-86307
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-033-4789644-86307</PID><PIDType>6</PIDType><SID>S-1-5-21-1935836800-3093289039-440424962</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 220s Series</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.4</Version><SMBIOSVersion major="2" minor="5"/><Date>20090417000000.000000+000</Date></BIOS><HWID>764A3707018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:13:2012 14:21
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAACAAAAAQABAAEA6GFyhzAkqn/SGpjwYPZuY95YAB7kLEbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 041709 APIC1908
FACP 041709 FACP1908
HPET 041709 OEMHPET
MCFG 041709 OEMMCFG
SLIC DELL FX09
OEMB 041709 OEMB1908
GSCI 041709 GMCHSCI
SSDT DpgPmm CpuPm |
My System Specs | |
| 31 Dec 2012 | #2 |
| | The error is an 'Access denied' one - and often associated with disk problems. Please run a full CHKDSK and SFC scan.... Click on Start > All Programs > Accessories Right-click on the Command Prompt entry Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up. At the Command prompt, type CHKDSK C: /R and hit the Enter key. You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot. The CHKDSK will take a few hours depending on the size of the drive, so be patient! After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC. SFC -System File Checker - Instructions Click on Start > All Programs > Accessories Right-click on the Command Prompt entry Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up. At the Command prompt, type SFC /SCANNOW and hit the Enter key Wait for the scan to finish - make a note of any error messages - and then reboot. Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to a reply. Please also look through your Application Event Log , and check for the results of the CHKDSK - you can copy and paste them to your reply as well, or paste them to Notepad and attach them. They are listed as a Wininit event, so you can filter the log on that. Post a new MGADiag report with details of any error messages encountered. |
| My System Specs |
| 31 Dec 2012 | #3 |
| | Thanks for the quick reply. I ran CHKDSK yesterday (it took some time) and SFC just now (again). Results attached plus fresh MGADiag report. Code: Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc0000034
Windows Product Key: N/A, hr=0xc0000034
Windows Product Key Hash: N/A, hr=0xc0000034
Windows Product ID: 55041-033-4789644-86307
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-033-4789644-86307</PID><PIDType>6</PIDType><SID>S-1-5-21-1935836800-3093289039-440424962</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 220s Series</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.4</Version><SMBIOSVersion major="2" minor="5"/><Date>20090417000000.000000+000</Date></BIOS><HWID>764A3707018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:13:2012 14:21
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAACAAAAAQABAAEA6GFyhzAkqn/SGpjwYPZuY95YAB7kLEbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 041709 APIC1908
FACP 041709 FACP1908
HPET 041709 OEMHPET
MCFG 041709 OEMMCFG
SLIC DELL FX09
OEMB 041709 OEMB1908
GSCI 041709 GMCHSCI
SSDT DpgPmm CpuPm |
| My System Specs |
| . |
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| 31 Dec 2012 | #4 |
| | They all seem to be clear - which means that the problem lies outside their parameters. Let's see if the CheckSUR tool can find the problem.... Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821 (you'll need to look in the details for Method 2) Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient. The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file Then zip the CheckSUR.log and attach it to your reply. |
| My System Specs |
| 31 Dec 2012 | #5 |
| | OK I ran this earlier this afternoon (in a vain attempt to perhaps fix this problem from some of your earlier excellent advice to others). It took some time to run - the results are attached. |
| My System Specs |
| 31 Dec 2012 | #6 |
| | No errors detected - I can't say I'm surprised, as what I see in the CBS log tends to indicate problems elsewhere. I'm awaiting the results of action on a similar case in another forum , so I'll wait until I hear back from that one before I recommend anything. Please run the following commands - it may confirm what I suspect is the problem. DIR C:\Windows\System32\Catroot2 /S ATTRIB C:\Window\System32\Catroot2\*.* /s post the results. |
| My System Specs |
| 31 Dec 2012 | #7 |
| | Here are the results you asked for. I don't understand the implications but I would have thought the ATTRIB command would have returned something different! I really appreciate your input into this problem. The date being the 31st of December (Hogmanay)and my location being in the Isle of Skye, my responses may be not so prompt from now on (but I've not gone to the pub yet). Slainte and a good New Year when it comes. --------------------------------------------------------------------- Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\admin>DIR C:\Windows\System32\Catroot2 /S Volume in drive C has no label. Volume Serial Number is 2A2F-6909 Directory of C:\Windows\System32\Catroot2 30/12/2012 16:11 <DIR> . 30/12/2012 16:11 <DIR> .. 31/12/2012 16:35 21,852 dberr.txt 31/12/2012 14:56 8,192 edb.chk 31/12/2012 14:56 65,536 edb.log 30/12/2012 16:11 65,536 edb00476.log 14/07/2009 04:46 65,536 edbres00001.jrs 14/07/2009 04:46 65,536 edbres00002.jrs 18/05/2012 11:44 <DIR> {127D0A1D-4EF2-11D1-8608-00C04FC295EE} 18/05/2012 11:44 <DIR> {F750E6C3-38EE-11D1-85E5-00C04FC295EE} 6 File(s) 292,188 bytes Directory of C:\Windows\System32\Catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE } 18/05/2012 11:44 <DIR> . 18/05/2012 11:44 <DIR> .. 31/12/2012 14:56 1,056,768 catdb 1 File(s) 1,056,768 bytes Directory of C:\Windows\System32\Catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE } 18/05/2012 11:44 <DIR> . 18/05/2012 11:44 <DIR> .. 31/12/2012 14:56 24,387,584 catdb 1 File(s) 24,387,584 bytes Total Files Listed: 8 File(s) 25,736,540 bytes 8 Dir(s) 133,973,413,888 bytes free C:\Users\admin>ATTRIB C:\Window\System32\Catroot2\*.* /s Path not found - C:\Window\System32\Catroot2 C:\Users\admin> |
| My System Specs |
| 31 Dec 2012 | #8 |
| | As an exiled Scot living in Wales - I wish I was up there with you! .... a typo crept in to the ATTRIB command...... ATTRIB C:\Windows\System32\Catroot2\*.* /s (not that it matters, as the previous results show that everything is pretty much normal) I'm not sure where to go from here. I'll get back to you in the morning - have a couple of decent whiskies for me!! Shout if you haven't heard from me by this time tomorrow. |
| My System Specs |
| 01 Jan 2013 | #9 |
| | Hi there, NoelDP, just giving you a shout as requested. For the sake of completeness, I put the 's' back in Windows and ran the ATTRIB command again. Results as follows: Code: Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\admin>ATTRIB C:\Windows\System32\Catroot2\*.* /s
A I C:\Windows\System32\Catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}
\catdb
A I C:\Windows\System32\Catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
\catdb
A I C:\Windows\System32\Catroot2\dberr.txt
A I C:\Windows\System32\Catroot2\edb.chk
A I C:\Windows\System32\Catroot2\edb.log
A I C:\Windows\System32\Catroot2\edb00476.log
A I C:\Windows\System32\Catroot2\edbres00001.jrs
A I C:\Windows\System32\Catroot2\edbres00002.jrs
C:\Users\admin> Any thoughts on what to try next? |
| My System Specs |
| 01 Jan 2013 | #10 |
| | You had a good night, I trust!  I'm still waiting on progress in the other thread - I suspect that this could be the result of malware, as there seems to be a small rash of similar problems lately, so in the meantime, I'd run full system scans with your (new, updated) AV, and with Malwarebytes Anti-Malware, and with an offline AV (perhaps Windows Defender Offline - What is Windows Defender Offline? ) Beyond that, I don't want to disturb things too much by trying fixes which may only make it more difficult to diagnose and fix in the long run. If you're in a hurry to get the system back up ad running, then a repair install or a reimage may be your best bet. |
| My System Specs |
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Windows 7 build 7601 not genuine message, slui will not run problems?
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