Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 build 7601 not genuine message, slui will not run


31 Dec 2012   #1

Windows 7 Professional 64
 
 
Windows 7 build 7601 not genuine message, slui will not run

We're a small charitable organisation with three identical Dell PCs running Windows 7 Professional. A few months ago one machine started having a black desktop and showing the not genuine message. Unfortunately, no one has bothered about it until now.

I've run CHKDSK and SFC /SCANNOW showing no problems. Running SLUI give an error message and won't let me validate. I've removed Norton 360 and cleaned up with their utility. On-line validation just hangs.

Any help/advice welcome. Here is the MGAD report.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc0000034
Windows Product Key: N/A, hr=0xc0000034
Windows Product Key Hash: N/A, hr=0xc0000034
Windows Product ID: 55041-033-4789644-86307
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: 
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-033-4789644-86307</PID><PIDType>6</PIDType><SID>S-1-5-21-1935836800-3093289039-440424962</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 220s Series</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.4</Version><SMBIOSVersion major="2" minor="5"/><Date>20090417000000.000000+000</Date></BIOS><HWID>764A3707018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:13:2012 14:21
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAACAAAAAQABAAEA6GFyhzAkqn/SGpjwYPZuY95YAB7kLEbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			041709		APIC1908
  FACP			041709		FACP1908
  HPET			041709		OEMHPET 
  MCFG			041709		OEMMCFG 
  SLIC			DELL  		FX09   
  OEMB			041709		OEMB1908
  GSCI			041709		GMCHSCI 
  SSDT			DpgPmm		CpuPm



My System SpecsSystem Spec
.

31 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The error is an 'Access denied' one - and often associated with disk problems.

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to a reply.

Please also look through your Application Event Log , and check for the results of the CHKDSK - you can copy and paste them to your reply as well, or paste them to Notepad and attach them. They are listed as a Wininit event, so you can filter the log on that.


Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
31 Dec 2012   #3

Windows 7 Professional 64
 
 

Thanks for the quick reply.
I ran CHKDSK yesterday (it took some time) and SFC just now (again).

Results attached plus fresh MGADiag report.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc0000034
Windows Product Key: N/A, hr=0xc0000034
Windows Product Key Hash: N/A, hr=0xc0000034
Windows Product ID: 55041-033-4789644-86307
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: 
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-033-4789644-86307</PID><PIDType>6</PIDType><SID>S-1-5-21-1935836800-3093289039-440424962</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 220s Series</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.4</Version><SMBIOSVersion major="2" minor="5"/><Date>20090417000000.000000+000</Date></BIOS><HWID>764A3707018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:13:2012 14:21
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAACAAAAAQABAAEA6GFyhzAkqn/SGpjwYPZuY95YAB7kLEbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			041709		APIC1908
  FACP			041709		FACP1908
  HPET			041709		OEMHPET 
  MCFG			041709		OEMMCFG 
  SLIC			DELL  		FX09   
  OEMB			041709		OEMB1908
  GSCI			041709		GMCHSCI 
  SSDT			DpgPmm		CpuPm


Attached Files
File Type: txt CHKDSK_report.txt (2.5 KB, 9 views)
My System SpecsSystem Spec
.


31 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

They all seem to be clear - which means that the problem lies outside their parameters.

Let's see if the CheckSUR tool can find the problem....


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to your reply.
My System SpecsSystem Spec
31 Dec 2012   #5

Windows 7 Professional 64
 
 

OK
I ran this earlier this afternoon (in a vain attempt to perhaps fix this problem from some of your earlier excellent advice to others).

It took some time to run - the results are attached.


Attached Files
File Type: log CheckSUR.log (394 Bytes, 6 views)
My System SpecsSystem Spec
31 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No errors detected - I can't say I'm surprised, as what I see in the CBS log tends to indicate problems elsewhere. I'm awaiting the results of action on a similar case in another forum , so I'll wait until I hear back from that one before I recommend anything.

Please run the following commands - it may confirm what I suspect is the problem.

DIR C:\Windows\System32\Catroot2 /S
ATTRIB C:\Window\System32\Catroot2\*.* /s

post the results.
My System SpecsSystem Spec
31 Dec 2012   #7

Windows 7 Professional 64
 
 

Here are the results you asked for. I don't understand the implications but I would have thought the ATTRIB command would have returned something different!

I really appreciate your input into this problem.

The date being the 31st of December (Hogmanay)and my location being in the Isle of Skye, my responses may be not so prompt from now on (but I've not gone to the pub yet).

Slainte

and a good New Year when it comes.

---------------------------------------------------------------------

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\admin>DIR C:\Windows\System32\Catroot2 /S
Volume in drive C has no label.
Volume Serial Number is 2A2F-6909

Directory of C:\Windows\System32\Catroot2

30/12/2012 16:11 <DIR> .
30/12/2012 16:11 <DIR> ..
31/12/2012 16:35 21,852 dberr.txt
31/12/2012 14:56 8,192 edb.chk
31/12/2012 14:56 65,536 edb.log
30/12/2012 16:11 65,536 edb00476.log
14/07/2009 04:46 65,536 edbres00001.jrs
14/07/2009 04:46 65,536 edbres00002.jrs
18/05/2012 11:44 <DIR> {127D0A1D-4EF2-11D1-8608-00C04FC295EE}
18/05/2012 11:44 <DIR> {F750E6C3-38EE-11D1-85E5-00C04FC295EE}
6 File(s) 292,188 bytes

Directory of C:\Windows\System32\Catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE
}

18/05/2012 11:44 <DIR> .
18/05/2012 11:44 <DIR> ..
31/12/2012 14:56 1,056,768 catdb
1 File(s) 1,056,768 bytes

Directory of C:\Windows\System32\Catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE
}

18/05/2012 11:44 <DIR> .
18/05/2012 11:44 <DIR> ..
31/12/2012 14:56 24,387,584 catdb
1 File(s) 24,387,584 bytes

Total Files Listed:
8 File(s) 25,736,540 bytes
8 Dir(s) 133,973,413,888 bytes free

C:\Users\admin>ATTRIB C:\Window\System32\Catroot2\*.* /s
Path not found - C:\Window\System32\Catroot2

C:\Users\admin>
My System SpecsSystem Spec
31 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

As an exiled Scot living in Wales - I wish I was up there with you!


.... a typo crept in to the ATTRIB command......

ATTRIB C:\Windows\System32\Catroot2\*.* /s

(not that it matters, as the previous results show that everything is pretty much normal)


I'm not sure where to go from here.
I'll get back to you in the morning - have a couple of decent whiskies for me!!

Shout if you haven't heard from me by this time tomorrow.
My System SpecsSystem Spec
01 Jan 2013   #9

Windows 7 Professional 64
 
 

Hi there, NoelDP, just giving you a shout as requested.

For the sake of completeness, I put the 's' back in Windows and ran the ATTRIB command again. Results as follows:
Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\admin>ATTRIB C:\Windows\System32\Catroot2\*.* /s
A       I    C:\Windows\System32\Catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}
\catdb
A       I    C:\Windows\System32\Catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
\catdb
A       I    C:\Windows\System32\Catroot2\dberr.txt
A       I    C:\Windows\System32\Catroot2\edb.chk
A       I    C:\Windows\System32\Catroot2\edb.log
A       I    C:\Windows\System32\Catroot2\edb00476.log
A       I    C:\Windows\System32\Catroot2\edbres00001.jrs
A       I    C:\Windows\System32\Catroot2\edbres00002.jrs

C:\Users\admin>
Probably no surprises there.

Any thoughts on what to try next?
My System SpecsSystem Spec
01 Jan 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You had a good night, I trust!

I'm still waiting on progress in the other thread - I suspect that this could be the result of malware, as there seems to be a small rash of similar problems lately, so in the meantime, I'd run full system scans with your (new, updated) AV, and with Malwarebytes Anti-Malware, and with an offline AV (perhaps Windows Defender Offline - What is Windows Defender Offline&#63; )

Beyond that, I don't want to disturb things too much by trying fixes which may only make it more difficult to diagnose and fix in the long run.

If you're in a hurry to get the system back up ad running, then a repair install or a reimage may be your best bet.
My System SpecsSystem Spec
Reply

 Windows 7 build 7601 not genuine message, slui will not run




Thread Tools



Similar help and support threads for2: Windows 7 build 7601 not genuine message, slui will not run
Thread Forum
windows not genuine build 7601 Windows Updates & Activation
Help with "Windows 7 build 7601 not genuine" message Windows Updates & Activation
just received Windows 7 Build 7601 not genuine message Windows Updates & Activation
Solved Help with "Windows 7 build 7601 not genuine" message Windows Updates & Activation
Yet another Win 7 Build 7601 "not genuine" message Windows Updates & Activation
Receiving Odd Message: W7 build 7601 This copy of W7 not genuine.... BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:55 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33