Windows 7 build 7601 not genuine message, slui will not run

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  1. Posts : 40
    Windows 7 Professional 64
       #1

    Windows 7 build 7601 not genuine message, slui will not run


    We're a small charitable organisation with three identical Dell PCs running Windows 7 Professional. A few months ago one machine started having a black desktop and showing the not genuine message. Unfortunately, no one has bothered about it until now.

    I've run CHKDSK and SFC /SCANNOW showing no problems. Running SLUI give an error message and won't let me validate. I've removed Norton 360 and cleaned up with their utility. On-line validation just hangs.

    Any help/advice welcome. Here is the MGAD report.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc0000034
    Windows Product Key: N/A, hr=0xc0000034
    Windows Product Key Hash: N/A, hr=0xc0000034
    Windows Product ID: 55041-033-4789644-86307
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: 
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-033-4789644-86307</PID><PIDType>6</PIDType><SID>S-1-5-21-1935836800-3093289039-440424962</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 220s Series</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.4</Version><SMBIOSVersion major="2" minor="5"/><Date>20090417000000.000000+000</Date></BIOS><HWID>764A3707018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:13:2012 14:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAACAAAAAQABAAEA6GFyhzAkqn/SGpjwYPZuY95YAB7kLEbK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			041709		APIC1908
      FACP			041709		FACP1908
      HPET			041709		OEMHPET 
      MCFG			041709		OEMMCFG 
      SLIC			DELL  		FX09   
      OEMB			041709		OEMB1908
      GSCI			041709		GMCHSCI 
      SSDT			DpgPmm		CpuPm
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    The error is an 'Access denied' one - and often associated with disk problems.

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    CHKDSK C: /R

    and hit the Enter key.
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
    then run the SFC.

    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.


    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to a reply.

    Please also look through your Application Event Log , and check for the results of the CHKDSK - you can copy and paste them to your reply as well, or paste them to Notepad and attach them. They are listed as a Wininit event, so you can filter the log on that.


    Post a new MGADiag report with details of any error messages encountered.
      My Computer


  3. Posts : 40
    Windows 7 Professional 64
    Thread Starter
       #3

    Thanks for the quick reply.
    I ran CHKDSK yesterday (it took some time) and SFC just now (again).

    Results attached plus fresh MGADiag report.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc0000034
    Windows Product Key: N/A, hr=0xc0000034
    Windows Product Key Hash: N/A, hr=0xc0000034
    Windows Product ID: 55041-033-4789644-86307
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: 
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-033-4789644-86307</PID><PIDType>6</PIDType><SID>S-1-5-21-1935836800-3093289039-440424962</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 220s Series</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.4</Version><SMBIOSVersion major="2" minor="5"/><Date>20090417000000.000000+000</Date></BIOS><HWID>764A3707018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:13:2012 14:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAACAAAAAQABAAEA6GFyhzAkqn/SGpjwYPZuY95YAB7kLEbK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			041709		APIC1908
      FACP			041709		FACP1908
      HPET			041709		OEMHPET 
      MCFG			041709		OEMMCFG 
      SLIC			DELL  		FX09   
      OEMB			041709		OEMB1908
      GSCI			041709		GMCHSCI 
      SSDT			DpgPmm		CpuPm
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    They all seem to be clear - which means that the problem lies outside their parameters.

    Let's see if the CheckSUR tool can find the problem....


    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Method 2)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and attach it to your reply.
      My Computer


  5. Posts : 40
    Windows 7 Professional 64
    Thread Starter
       #5

    OK
    I ran this earlier this afternoon (in a vain attempt to perhaps fix this problem from some of your earlier excellent advice to others).

    It took some time to run - the results are attached.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    No errors detected - I can't say I'm surprised, as what I see in the CBS log tends to indicate problems elsewhere. I'm awaiting the results of action on a similar case in another forum , so I'll wait until I hear back from that one before I recommend anything.

    Please run the following commands - it may confirm what I suspect is the problem.

    DIR C:\Windows\System32\Catroot2 /S
    ATTRIB C:\Window\System32\Catroot2\*.* /s

    post the results.
      My Computer


  7. Posts : 40
    Windows 7 Professional 64
    Thread Starter
       #7

    Here are the results you asked for. I don't understand the implications but I would have thought the ATTRIB command would have returned something different!

    I really appreciate your input into this problem.

    The date being the 31st of December (Hogmanay)and my location being in the Isle of Skye, my responses may be not so prompt from now on (but I've not gone to the pub yet).

    Slainte

    and a good New Year when it comes.

    ---------------------------------------------------------------------

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\admin>DIR C:\Windows\System32\Catroot2 /S
    Volume in drive C has no label.
    Volume Serial Number is 2A2F-6909

    Directory of C:\Windows\System32\Catroot2

    30/12/2012 16:11 <DIR> .
    30/12/2012 16:11 <DIR> ..
    31/12/2012 16:35 21,852 dberr.txt
    31/12/2012 14:56 8,192 edb.chk
    31/12/2012 14:56 65,536 edb.log
    30/12/2012 16:11 65,536 edb00476.log
    14/07/2009 04:46 65,536 edbres00001.jrs
    14/07/2009 04:46 65,536 edbres00002.jrs
    18/05/2012 11:44 <DIR> {127D0A1D-4EF2-11D1-8608-00C04FC295EE}
    18/05/2012 11:44 <DIR> {F750E6C3-38EE-11D1-85E5-00C04FC295EE}
    6 File(s) 292,188 bytes

    Directory of C:\Windows\System32\Catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE
    }

    18/05/2012 11:44 <DIR> .
    18/05/2012 11:44 <DIR> ..
    31/12/2012 14:56 1,056,768 catdb
    1 File(s) 1,056,768 bytes

    Directory of C:\Windows\System32\Catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE
    }

    18/05/2012 11:44 <DIR> .
    18/05/2012 11:44 <DIR> ..
    31/12/2012 14:56 24,387,584 catdb
    1 File(s) 24,387,584 bytes

    Total Files Listed:
    8 File(s) 25,736,540 bytes
    8 Dir(s) 133,973,413,888 bytes free

    C:\Users\admin>ATTRIB C:\Window\System32\Catroot2\*.* /s
    Path not found - C:\Window\System32\Catroot2

    C:\Users\admin>
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    As an exiled Scot living in Wales - I wish I was up there with you!


    .... a typo crept in to the ATTRIB command......

    ATTRIB C:\Windows\System32\Catroot2\*.* /s

    (not that it matters, as the previous results show that everything is pretty much normal)


    I'm not sure where to go from here.
    I'll get back to you in the morning - have a couple of decent whiskies for me!!

    Shout if you haven't heard from me by this time tomorrow.
      My Computer


  9. Posts : 40
    Windows 7 Professional 64
    Thread Starter
       #9

    Hi there, NoelDP, just giving you a shout as requested.

    For the sake of completeness, I put the 's' back in Windows and ran the ATTRIB command again. Results as follows:
    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\admin>ATTRIB C:\Windows\System32\Catroot2\*.* /s
    A       I    C:\Windows\System32\Catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}
    \catdb
    A       I    C:\Windows\System32\Catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
    \catdb
    A       I    C:\Windows\System32\Catroot2\dberr.txt
    A       I    C:\Windows\System32\Catroot2\edb.chk
    A       I    C:\Windows\System32\Catroot2\edb.log
    A       I    C:\Windows\System32\Catroot2\edb00476.log
    A       I    C:\Windows\System32\Catroot2\edbres00001.jrs
    A       I    C:\Windows\System32\Catroot2\edbres00002.jrs
    
    C:\Users\admin>
    Probably no surprises there.

    Any thoughts on what to try next?
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    You had a good night, I trust! :)

    I'm still waiting on progress in the other thread - I suspect that this could be the result of malware, as there seems to be a small rash of similar problems lately, so in the meantime, I'd run full system scans with your (new, updated) AV, and with Malwarebytes Anti-Malware, and with an offline AV (perhaps Windows Defender Offline - What is Windows Defender Offline&#63; )

    Beyond that, I don't want to disturb things too much by trying fixes which may only make it more difficult to diagnose and fix in the long run.

    If you're in a hurry to get the system back up ad running, then a repair install or a reimage may be your best bet.
      My Computer


 
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