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Windows 7: Windows 7 update fails and Windows not genuine message is appearing

23 Jan 2013   #111
louk1

windows 7 pro 64 bit
 
 

Tom,

Here is the latest log file.


My System SpecsSystem Spec
.

23 Jan 2013   #112
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Thanks Louis, that log is looking much, much better. Only one error to go now!

You probably know the procedure off by heard by now, judging by the number of times we've had to do it, but could you download this file and extract the contents to your Desktop please:

https://dl.dropbox.com/u/16537616/lo...NENTS%20v2.zip

Then rename this file:

C:\Windows\system32\config\COMPONENTS

To

C:\Windows\system32\config\COMPONENTS.old

Then copy and paste the COMPONENTS file from your Desktop into this location.

After you have done this, reboot, run the SURT and upload the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
My System SpecsSystem Spec
23 Jan 2013   #113
louk1

windows 7 pro 64 bit
 
 

Tom,

I have to break away for a bit. If is your bed time, we can continue tomorrow. I am really impressed with your knowledge. Thanks again.

Louis
My System SpecsSystem Spec
.


23 Jan 2013   #114
louk1

windows 7 pro 64 bit
 
 

Tom,

Here is the log file.
My System SpecsSystem Spec
23 Jan 2013   #115
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

Thanks for the kind words, but they couldn't have come at a more inappropriate time! I just turned one error into three again, by uploading the wrong file for you - sorry. Either way, the fix didn't work for that one error we originally had so I'm going to have to do some research and get back to you tomorrow.

Tom
My System SpecsSystem Spec
23 Jan 2013   #116
louk1

windows 7 pro 64 bit
 
 

Tom,

I may be away for a while tomorrow. I will check when I return.

Thanks again. I certainly had no clue as to what to do when you picked up my problems. Seems to me that the registry is much, much improved and that is directly related to your expertise.

Tomorrow.

Louis
My System SpecsSystem Spec
24 Jan 2013   #117
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

Well I've hit a bit of a problem, let me explain a little. The COMPONENTS hive is linked together much like a chain, where you can take one part of information, then scan for it in another area and find the next clue, then repeat until you have an answer, but the problem here is that one of the links right in the middle of the chain is broken, so I can't trace it either way. I've compared the structure of your registry to that of many other users here and that didn't help either, so we're really going to have to investigate further with this one. I will ask a friend for advice on this, but he is very busy with exams at the moment and I don't know how long it will take before he has the time to review this for me. In the mean time, if you are willing, then I would like to investigate further on your system to collect as much information as possible in the hope that I can make a link elsewhere. As soon as I have the end point of the chain, this will be finished.

I don't know how long this would take, or if it would work, so I wanted to hear your thoughts on this before I use up any of your precious time.

If you are willing, please copy this folder to your Desktop:

C:\Windows\winsxs\amd64_wstorvsc.inf_31bf3856ad364e35_6.1.7601.17514_none_856fd1bf7e8bad73

Then zip it up.

I would also like you to repeat this for this file:

C:\Windows\winsxs\Manifests\amd64_wstorvsc.inf_31bf3856ad364e35_6.1.7601.17514_none_856fd1bf7e8bad73 .manifest

Then upload them both to your Dropbox public folder and send me the links please.

Please don't let me pressure you into doing this, it has to be your choice and I really don't mind either way.

Tom
My System SpecsSystem Spec
24 Jan 2013   #118
louk1

windows 7 pro 64 bit
 
 

Tom,

This should be the files you requested. Sorry this is taking so many twists and turns.

https://www.dropbox.com/s/6vef38ub8c...%20%282%29.zip

https://www.dropbox.com/s/phz8ankei3...bf7e8bad73.zip

Louis
My System SpecsSystem Spec
24 Jan 2013   #119
louk1

windows 7 pro 64 bit
 
 

Tom,

I am old retired guy and have time and patience. Seems to me that you are the one, considering that you are going to school, with limited time to devote to this. I am learning as well, so again, thanks for your help.

Louis
My System SpecsSystem Spec
24 Jan 2013   #120
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by louk1 View Post
Tom,

This should be the files you requested. Sorry this is taking so many twists and turns.

https://www.dropbox.com/s/6vef38ub8c...%20%282%29.zip

https://www.dropbox.com/s/phz8ankei3...bf7e8bad73.zip

Louis
Quote   Quote: Originally Posted by louk1 View Post
Tom,

I am old retired guy and have time and patience. Seems to me that you are the one, considering that you are going to school, with limited time to devote to this. I am learning as well, so again, thanks for your help.

Louis
Thanks so much for the file Louis! I will review them all now, in the hope that I can make a link somewhere between them and registry.

You're most welcome for the help - you have been a pleasure to work with, not only are you very appreciative but your patience is incomparable. My exams are over and I have a week off from University at the moment, so I have plenty of time to do this.

I'm glad you are learning, please feel free to ask if there's anything you want to know and I'll do my best to answer, and if I can't then I'll find someone who will be able to.

Thanks again for the files.

Tom
My System SpecsSystem Spec
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 Windows 7 update fails and Windows not genuine message is appearing




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