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Windows 7: Windows 7 update fails and Windows not genuine message is appearing


27 Jan 2013   #141

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

Sorry, I accidentally left SF open last night when I was packing. I'm back at uni now, and my posts may become a little less frequent, but that depends on my workload, I really don't know at this point.

Could you zip up and attach this file please:

C:\Users\{Your username}\AppData\Local\Temp\KB2729449.html

Tom


My System SpecsSystem Spec
.

27 Jan 2013   #142

windows 7 pro 64 bit
 
 

Tom,

I understand. Your school work comes first as it should. When I went to the C:\Users\{Your username}\AppData\Local\Temp\KB2729449.html, the folder was empty.

Louis
My System SpecsSystem Spec
28 Jan 2013   #143

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

Thanks for understanding. Hmm, that's odd, let's have a look where it could be then

System Look

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:
    :filefind
    KB*.html
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt


Tom
My System SpecsSystem Spec
.


28 Jan 2013   #144

windows 7 pro 64 bit
 
 

Tom,

Success. Sorry for the delay. Was away with my wife at the Doctor. The flu is rather rampant here.

Louis


Attached Files
File Type: txt SystemLook 01-28-13.txt (17.4 KB, 5 views)
My System SpecsSystem Spec
28 Jan 2013   #145

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

Thanks for the log, looks like I got the name of the files wrong, but at least they're there. Hope your wife gets better soon!

Batch File

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start button and in the search box, type Notepad and click on it
  2. Copy (Ctrl+C) all of the text in the following box and paste (Ctrl+V) it into Notepad
    Code:
    mkdir C:\Users\Lou\Desktop\tom982
    copy C:\Users\Lou\AppData\Local\Temp\KB2729449_20130102_160336657.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121115_235142358.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121116_113411217.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121116_120046104.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121116_234153987.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121117_112458094.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121117_120032027.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121117_121338946.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121117_132550557.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121118_212121569.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121118_212635646.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121119_132303011.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121119_140136937.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121119_172856862.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121120_112957305.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121120_191228439.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121121_114739088.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121127_110031751.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121127_131222939.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121128_001049607.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121128_120025014.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121128_235219920.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121129_234138614.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121130_212346474.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20121212_000126852.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20130107_105928737.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20130107_110128227.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20130107_121900797.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20130125_150750961.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20130126_121840044.html C:\Users\Lou\Desktop\tom982
    copy C:\Windows\Temp\KB2729449_20130126_145345214.html C:\Users\Lou\Desktop\tom982
  3. Go to File > Save As... and save it to your Desktop named fix.bat. Make sure you change the Save as type to All Files (*.*)
  4. Locate fix.bat on your Desktop and right click then select Run as administrator


This will make a folder on your Desktop called tom982, please zip this up and attach it to your next post. If it is too big to attach, then Dropbox would be great!

Tom
My System SpecsSystem Spec
28 Jan 2013   #146

windows 7 pro 64 bit
 
 

Tom,

For some reason I had a problem getting this as an attachment so put it in dropbox.
https://www.dropbox.com/s/y6jbzn7nm7p2hek/tom982.zip

Louis
My System SpecsSystem Spec
31 Jan 2013   #147

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

Thanks for the logs. I've never used them before, but they're incredibly useful! Could you delete this file please:

d:\2fd317f7c22fd99f53a7cf115ed04717\NDP40-KB2729449.msp

Then reboot and try to update again.

Tom
My System SpecsSystem Spec
31 Jan 2013   #148

windows 7 pro 64 bit
 
 

Tom,

Sorry. I was heading to bed and saw your post. I'm not quite sure where the file is that you want me to remove.

Louis
My System SpecsSystem Spec
01 Feb 2013   #149

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

No need to apologise, it's fine by me.

Is this folder present on your computer?

d:\2fd317f7c22fd99f53a7cf115ed04717

If it is, double click on it to open it, then scroll down the list of files and delete: NDP40-KB2729449.msp

Tom
My System SpecsSystem Spec
01 Feb 2013   #150

windows 7 pro 64 bit
 
 

Tom,

I'm afraid that I have discovered some new problems. One problem is that the "windows search service" is turned off and troubleshooting failed to solve the problem. Secondly, for some reason I am not on a home network and can't create one, again troubleshooting failed to help me. I discovered this while trying to search for the folder and file that you had me look for. The never ending saga.

Louis
My System SpecsSystem Spec
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 Windows 7 update fails and Windows not genuine message is appearing




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