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Windows 7: Windows 7 update fails and Windows not genuine message is appearing

03 Jan 2013   #31
louk1

windows 7 pro 64 bit
 
 

Tom,

1600 hours in US and I have to run some errands. I will try this later this evening. Thanks again for all of effort. I really appreciate it. I marvel at young folks like you that have learned the inner workings of modern devices.

Louis


My System SpecsSystem Spec
.
03 Jan 2013   #32
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

No worries, I'm in no rush so try the fix whenever suits you best! It's 23:30 here so I should be up for another hour or so before I have to hit the sack. If not, then I'll pop in in the morning before I start my revision.

I appreciate the kind words.

Tom
My System SpecsSystem Spec
03 Jan 2013   #33
louk1

windows 7 pro 64 bit
 
 

Tom,

I backed up the registry.

When I went to the next step (louk1_SURT_Fix_v2.reg and save it to your Desktop. Double-click on the file to run it. You will be asked to confirm whether you wish to merge this file to the registry, click Yes.)

After clicking yes, I received a message "cannot import desktop\Louk1_SURT_Fix_V2.reg:Not all data was successfully written to the registry. Some keys are open by the system or other processes."

I have stopped at that point. I have not rebooted. I will leave the computer on until I hear from you.

Louis
My System SpecsSystem Spec
.

04 Jan 2013   #34
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

I must have just missed you last night. This problem just isn't playing nicely!

Thanks to usama for the suggestion Could you try doing a clean boot please:

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

As soon as you have successfully booted with everything disabled, ie a clean boot, go back into msconfig and re-enable everything that you disabled, this will make sure everything is back to normal when you reboot. Then following the rest of the instructions in the link below please.

Windows 7 update fails and Windows not genuine message is appearing

Tom
My System SpecsSystem Spec
04 Jan 2013   #35
louk1

windows 7 pro 64 bit
 
 

Hi Tom,

Sorry for the delays. This time of year, I have some family obligations to attend to and that pulls me away from my computer. So. over the next several days, I will be away from time to time. Thanks for the patience.

I just completed an image backup as a precaution. Next I will complete the "clean boot", probably this evening.

Thanks again,

Louis
My System SpecsSystem Spec
04 Jan 2013   #36
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

Thanks for letting me know. It's not a problem though, the only time that I'm not free is Monday morning (when I return to uni) so I'm completely flexible

Also, thank you for telling me that you've made an image. It's nice to have a plan b, should things not go to plan.

Tom
My System SpecsSystem Spec
04 Jan 2013   #37
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Louis,

Due to things that I have been told, I am starting to doubt whether it will work from a clean boot either as the thing that is preventing this script from running will still be running from a clean boot environment, making it very likely that we'll hit the same problem there.

Instead, I would like to perform this fix from the recovery environment which will guarantee that nothing will interfere with us. You will need your Windows 7 disc to hand (let me know if you don't have one!) to do this. Firstly, download the attachment and save it to the root folder of your hard drive (e.g. C:\louk1_SURT_Fix_v2.reg). Then follow this tutorial please:

How to use the Windows 7 System Recovery Environment Command Prompt

Stop reading when you get to this image

At this point, I would like you to run the following command please

regedit.exe

This will bring up the familiar regedit window. In the navigation pane on the left, select HKEY_LOCAL_MACHINE by clicking on it once. Then click File > Load Hive... and select the file here:

C:\Windows\System32\config\SOFTWARE

When it asks you to name the hive, name it SOFTWARE <-- This is crucial, it is imperative that you name this correctly.

You should now see a new branch appear under HKEY_LOCAL_MACHINE named SOFTWARE. If you don't see this, stop and ask me.

Now click File > Import, then select the file that we saved earlier, C:\louk1_SURT_Fix_v2.reg and click Open. When this has finished, you will be shown a message saying:

"The keys and values contained in C:\louk1_SURT_Fix_v2.reg have been successfully added to the registry."

Then select the SOFTWARE branch under HKEY_LOCAL_MACHINE by clicking on it once and click File > Unload Hive... and accept any warnings that you're shown. The SOFTWARE branch should now disappear.

Now reboot your computer, booting back into Windows this time.

When Windows boots, run the SURT again please and upload the CheckSUR.persist.log. If all goes to plan, that should reduce the number of errors by about 90!

Tom
My System SpecsSystem Spec
05 Jan 2013   #38
louk1

windows 7 pro 64 bit
 
 

Tom,

Every thing went as shown. The new log is attached.

Thanks again,

Louis
My System SpecsSystem Spec
08 Jan 2013   #39
louk1

windows 7 pro 64 bit
 
 

Tom,

I think you have returned to classes. I am ready to proceed when you have time.

Thanks.

Louis
My System SpecsSystem Spec
08 Jan 2013   #40
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

Sorry for the delay. For the second time, my fix didn't change anything on your computer when it should have cleared all but one of your errors, so I wanted to get a second opinion on where to go from here.

Could you download and run the attached .reg file for me please?

Warning: This fix is specific to louk1's computer, if you are anyone else reading this, do NOT use this fix!

Tom
My System SpecsSystem Spec
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 Windows 7 update fails and Windows not genuine message is appearing




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