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Windows 7: Windows 7 update fails and Windows not genuine message is appearing


10 Jan 2013   #71

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hopefully, Tom is revising like mad - he has exams next week!
He'll get the notification, and come back to you as soon as he has some free time.

My System SpecsSystem Spec
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10 Jan 2013   #72

windows 7 pro 64 bit
 
 

Thanks Noel.

Tom,

Here is the screen shot that stopped mefrom installing or running TeamViewer. I've tried disabling features in IE9, disabling Vipre (antivirus), and Windows Firewall. I went to TeamViewer and installed their certificate. Nothing has worked. Sorry. And I will have to leave shortly for several hours to get my grandson from school.

Louis


Attached Thumbnails
Windows 7 update fails and  Windows not genuine message is appearing-screen-shot-01-10-13.png  
My System SpecsSystem Spec
10 Jan 2013   #73

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

Can you delete the installer that you have, then download and attempt to install this one please?

http://www.teamviewer.com/download/T...r_Setup_en.exe

I'll be around until roughly 11pm GMT, so any times suits me.

Tom
My System SpecsSystem Spec
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10 Jan 2013   #74

windows 7 pro 64 bit
 
 

Tom,

I tried the new download with the same results. I have to leave now. I know this is a very frustrating problem that you have taken on. Please don't let it get in the way of your school work.

Louis
My System SpecsSystem Spec
10 Jan 2013   #75

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Any ideas on this problem Noel? I've never seen anything like it before

Tom
My System SpecsSystem Spec
10 Jan 2013   #76

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hey - you're the go-to guy for this sort of problem
Having said that, it sounds like possible Certificate Store corruption, Cryptsvc problems, or a result of the known corruptions.
I think you're going to have to do it the hard way, and manually change permissions to-and-back (or use Subinacls, if that behaves)
My System SpecsSystem Spec
10 Jan 2013   #77

windows 7 pro 64 bit
 
 

Tom,

Let me know when you are ready to proceed.

Louis
My System SpecsSystem Spec
10 Jan 2013   #78

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Louis,

Fortunately, this is easier than I first thought so I'll give it a go without using TeamViewer before we go down the route of trying to work out why TeamViewer won't run.

Open your start menu, and in the search box type regedit, when the results load, right click on regedit and select Run as administrator. From regedit, I would like you to navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

Right click on the Component Based Servicing key and select Permissions. Click Advanced, then select the Owner tab. On this list, click on your username (e.g. Mine is displayed as Tom (Tom-PC\Tom)) to select it, tick the box labelled Replace owner on subcontainers and objects then click Apply then OK.

Now, in this first permissions window, you should see a few entries in the Group or user names: box. Click on Administrators once to select it, then check that the Full Control (Allow) box is ticked, if it isn't then tick it. Then repeat this check for TrustedInstaller. Then click OK, and close regedit.

Download the attached file, louk1_SURT_Fix_v4.reg and save it to your Desktop. Double-click on the file to run it. You will be asked to confirm whether you wish to merge this file to the registry, click Yes. Then reboot, run the SURT, and upload the CheckSUR.persist.log please!

Tom


Attached Files
File Type: reg louk1_SURT_Fix_v4.reg (13.9 KB, 3 views)
My System SpecsSystem Spec
10 Jan 2013   #79

windows 7 pro 64 bit
 
 

Tom,

I know that it is your sleep time. Completed the permission changes in the registry and here are the results. I was hoping that you could have access so that you could take a good look without all of extra effort. Thanks again.

Louis


Attached Files
File Type: log CheckSUR.persist.log (1.01 MB, 3 views)
My System SpecsSystem Spec
10 Jan 2013   #80

Windows 7 Professional x64
 
 

Ha!

Latest update completely and utterly crippled my machine.


Direct Link: http://i.imgur.com/TNrpY.png

I think it's safe to say that Windows failed to properly create a restore point as well..

Can't system restore. Can't go back to the last restore point, right before the update. Windows update service is down and cannot be force start, so I can't undo recent update, can't use genuine tool, device manager shows blank, cannot force start plugplay.. all of this hell broke loose after update + restart.
My System SpecsSystem Spec
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 Windows 7 update fails and Windows not genuine message is appearing




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