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Windows 7: Windows 7 is not genuine but it is

03 Jan 2013   #1
Rain08

Windows 7 Professional 64-bit (6.1, Build 7601)
 
 
Windows 7 is not genuine but it is

Hello Guys today my PC told me that my version of windows 7 is not genuine but actually it is. This happened at GMT +8 6:00 PM, 27 mins. after a windows update which is KB971033 (Description of the update for Windows Activation Technologies) an update for windows activation. I tried to run system restore but still the same. What should I do to repair this problem? My warranty is expired. My PC is slower and uses more RAM on applications that is not heavy. Also a proof that my copy is genuine because if you look at the date its on September 25, 2012 and there is no marking of "This copy of windows is not genuine". Also I placed a new graphics card, other than that no hardware is been moved/removed or touched for the past 10 days.
Specs:
Computer is 1 year, 6 months, and 1 week old.
HP Pavilion P6640D
Windows 7 Home Basic 32-bit (6.1, Build 7601)
Pentium® Dual Core CPU E6700 @ 3.20 GHz
Foxconn 2A8C
2048 MB RAM Samsung 2rx8 PC3 10600u
Palit NVIDIA GeForce GT 610 2048 MB
Realtek High Definition Audio
HP x20 LED Series Wide LCD Monitor
Seagate Barracuda ST3320418AS 320 GB @ 7200 RPM
Western Digital 32000BEV External HDD 298.09 GB
Bestec ATX-250-12Z 250 Watts


My System SpecsSystem Spec
.
03 Jan 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.
My System SpecsSystem Spec
03 Jan 2013   #3
D3LL

 
 

Hi there,

Have you tried going to start > Right click computer > Then Properties > Then scroll to the bottom of that window that comes up and click activate?

Let us know how you get on.
My System SpecsSystem Spec
.

03 Jan 2013   #4
Rain08

Windows 7 Professional 64-bit (6.1, Build 7601)
 
 

The COA stickers says "Windows®7 Home Basic OA SEA"
the MGADiag will be an hour later from this post or not because 1 hour left to download a 1,984 KB exe file, network utilization is at 0-.25%
My System SpecsSystem Spec
03 Jan 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's only a 2MB file - your connection must be really bad!!
My System SpecsSystem Spec
03 Jan 2013   #6
Rain08

Windows 7 Professional 64-bit (6.1, Build 7601)
 
 

@NoelDP: Supposedly it would take a second or two but since my PC is telling me that my copy is not genuine maybe its not using its most. We are at the same net speed, 1 Mbps and it should be at .80-95% Utilization even on a slow net speed.
@D3LL: It shows me that my product key is invalid.
My System SpecsSystem Spec
03 Jan 2013   #7
D3LL

 
 

Hi Rain,

Do you still have your product key handy?

Also Have you tried rebooting or doing any more updates since this has come up?
My System SpecsSystem Spec
03 Jan 2013   #8
Rain08

Windows 7 Professional 64-bit (6.1, Build 7601)
 
 

@D3LL: If its the old product key (the one that is used for the installation of this W7) then I have it. Rebooting and System Restore(before that updated) same problem and no more updates other than that.
My System SpecsSystem Spec
03 Jan 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

We need that report - a non-genuine status does not affect the normal functions, so you may have other problems.
My System SpecsSystem Spec
03 Jan 2013   #10
D3LL

 
 

Hmmm okay, Please try doing what Noel said and Download this file: http://go.microsoft.com/fwlink/?LinkID=52012

and following these instructions: Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
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