New
#11
Any chance you can remember which add-on it was?
Good luck!
Genuine Validation Error - Installing Updates Fails
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New #12
Sorry, unfortunately not. I practiced extremely poor troubleshooting technique and disabled a bunch at once. I was getting a 'webpage object error' popup. This is not my PC and I suspect this is why the owner switched it to Chrome in the first place.
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New #14
Maybe I spoke too soon. I was able to install 30 or so pending Windows updates with no problem. I uninstalled a nearly expired copy of Norton 360, installed AVG free in its place and noticed when shutting down that I had a pending Windows update. I chose to install and received the failure popup. The error code this time is 80070490. Any suggestions?
Thanks yet again.
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New #15
Uninstall AVG
reboot
Run the AVG Remover tool - http://www.avg.com/us-en/utilities
reboot
Run the Norton Removal tool - https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
reboot
After the reboot, open an Elevated Command Prompt, and run the following command
NETSH WINSOCK RESET
You'll be advised to reboot - do so.
then try Windows Updates again.
If it fails again, run SFC and CheckSUR and post the results.
SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply.
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)
Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file
Then zip the CheckSUR.log and attach it to your reply.
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New #16
Ooops! - meant to add in there.....
Install MSE after running both removal tools.
Microsoft Security Essentials | Protect against viruses, spyware, and other malware
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New #17
Sorry for the delay...work interfered. I uninstalled Norton and AVG last night and ran the stand alone uninstallers as well. After that I installed Microsoft Essentials and attempted to do updates. Win Update said I had 9 pending this morning. Eight of them actually installed but the ninth failed with the same code as yesterday. I proceeded to run SCCANNOW and received no error message ("no integrity violations"). About an hour ago I downloaded and ran CheckSUR, log file is attached.
Thank you.
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New #18
No errors in the CheckSUR report.
Please post the CBS.log file anyhow - there may be errors in that which could point us in the right direction, which don't throw a message at the time.
Other than that, try downloading the update from the Download Center (use links that you get from right-clicking on the update in Windows Update) and installing it yourself.
post your windowsupdate.log file (C:\Windows\windowsupdate.log) and I'll take a look - not that I'll understand much about it!
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New #19
I wasn't able to do what you asked regarding following the links when right-clicking the file..i had no option to go anywhere from there. I was right-clicking from the windows update screen, reached from via Control Panel...you must need me to go elsewhere for that.
I've attached the update log for review.
Thank you.
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New #20
This is the one you need, think...
Download Security Update for Windows 7 for x64-based Systems (KB2761226) from Official Microsoft Download Center
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