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Windows 7: Genuine Validation Error - Installing Updates Fails

07 Jan 2013   #21
markcee

Win 7 Home Premium 64bit
 
 

OK, went to the link and downloaded the file and opened it, this opened up the Windows Stand Alone Installer. It ran thru the install process but gave me the popup "The following files did not insall..." and listed the one I downloaded in the box.


My System SpecsSystem Spec
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08 Jan 2013   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please check the Windows Update History - what is the error code for that (failed)install? right-click on the entry In the list and select Details)
My System SpecsSystem Spec
08 Jan 2013   #23
markcee

Win 7 Home Premium 64bit
 
 

Here are the details:

Security Update for Windows 7 for x64-based Systems (KB2779030)
Installation date: ‎1/‎8/‎2013 5:18 AM
Installation status: Failed
Error details: Code 80070490
Update type: Important


I get the same code for KB2761226. Other 'optional' updates found recently installed fine.
My System SpecsSystem Spec
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08 Jan 2013   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please go to You receive a "0x80070490" error code when you use Windows Update or Microsoft Update Web sites to install updates and run the Fixit it offers - see if it helps (I doubt it, but miracles happen!)
My System SpecsSystem Spec
08 Jan 2013   #25
markcee

Win 7 Home Premium 64bit
 
 

Noel...no miracle this time. I have tried that 'fix it' early on when I experienced this issue and it always states its correcting Windows Update components and after running the problem is listed as 'fixed'. The same thing this time. After running the 'fix it', I checked again for updates and found 14 (a bunch were just released today). Thirteen installed w/o a problem. The fourteenth - KB2779030, failed.
My System SpecsSystem Spec
08 Jan 2013   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That in itself is an improvement - and probably means that one will itself install now.
Please do another manual check for updates, and install whatever gets found.
My System SpecsSystem Spec
08 Jan 2013   #27
markcee

Win 7 Home Premium 64bit
 
 

Nah...same issue. Still get a failure when installing the remaining 'important' update....lol. Good news though, I am now the proud oiwner of Bing Desktop....no issues installing that bad boy. I think Steve Jobs may have been right all along....
My System SpecsSystem Spec
08 Jan 2013   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Personally, I'd uninstall that, and hide the update
Please reboot, then run another SFC /SCANNOW and post the CBS.log file - it should be a bit simpler for me to read now (if I'm lucky!)
My System SpecsSystem Spec
08 Jan 2013   #29
markcee

Win 7 Home Premium 64bit
 
 

OK, Bing uninstalled. Odd thing - after the last round of updates...I lost the personal Windows desktop background photo that the person had set and entire layout/feel of Windows looks different to me. I am not a Win 7 user so can't pinpoint exactly what, but the look is not what I've been used to seeing. I also lost the internet homepage setting. Anyway, ran Scannnow, no error msgs. Log is attached.
My System SpecsSystem Spec
08 Jan 2013   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please open an elevated command prompt window, and run the following commands

Code:
 
MD %userprofile%\desktop\noel
copy C:\Windows\servicing\Packages\Package_for_KB2757638~31bf3856ad364e35~amd64~~6.1.1.2.cat %userprofile%\desktop\noel
copy C:\Windows\servicing\Packages\Package_for_KB2757638~31bf3856ad364e35~amd64~~6.1.1.2.mum %userprofile%\desktop\noel
DIR C:\Windows\servicing\Packages\*KB2757638*.* >%userprofile%\desktop\noel\KB2757638.log
copy C:\Windows\servicing\Packages\Package_2_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.cat %userprofile%\desktop\noel
copy C:\Windows\servicing\Packages\Package_2_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.mum %userprofile%\desktop\noel
DIR C:\Windows\servicing\Packages\*KB2731847*.* >%userprofile%\desktop\noel\KB2731847.log
DIR C:\Windows\System32\catroot\*KB2731847*.* >>%userprofile%\desktop\noel\KB2731847.log

You should now find a new folder on the desktop - 'noel' - please compress that folder, and attach it
(this related to the a couple of error messages in your latest CBS.log, I think! - and it may give me some pointers as to what may be a root cause.)
My System SpecsSystem Spec
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 Genuine Validation Error - Installing Updates Fails




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