Windows 7: Windows 7 Build 7601, This copy of Windows is not genuine

Rosco2382 · 07 Jan 2013

This is a brand new PC. It was working for some time and today I started receiving this message. I entered the product key on the side of the PC on the sticker, I got error code 0x8004fe33, Description: Unable to find a detailed error description. The Facility code is: ITF (0x04), facility error: 0xFE33 (65075L)

I downloaded MGADiag.exe like instructed from other posts, though when I hit run I get the attached photo.

If there are any suggestions on what else I can do please let me know.

Rosco2382 · 07 Jan 2013

Here is the logs from the sfc /scannow

Still trying to run the MGADiag.exe but no luck.

NoelDP · 07 Jan 2013

I have NEVER seen MGADiag fail in that manner before!

Your SFC scan shows a number of problems....

Code:

  Line 5999: 2013-01-07 14:25:12, Info                  CSI    00000344 [SR] Cannot repair member file [l:20{10}]"dpnsvr.exe" of Microsoft-Windows-DirectX-DirectPlay8, Version = 6.1.7601.17989, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6002: 2013-01-07 14:25:12, Info                  CSI    00000346 [SR] Cannot repair member file [l:24{12}]"dpnlobby.dll" of Microsoft-Windows-DirectX-DirectPlay8, Version = 6.1.7601.17989, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6005: 2013-01-07 14:25:13, Info                  CSI    00000348 [SR] Cannot repair member file [l:50{25}]"Certificate.format.ps1xml" of Microsoft-Windows-PowerShell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6008: 2013-01-07 14:25:13, Info                  CSI    0000034a [SR] Cannot repair member file [l:24{12}]"wow64win.dll" of Microsoft-Windows-WOW64, Version = 6.1.7601.17965, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6011: 2013-01-07 14:25:13, Info                  CSI    0000034c [SR] Cannot repair member file [l:32{16}]"netl1c64.inf_loc" of netl1c64.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6014: 2013-01-07 14:25:13, Info                  CSI    0000034e [SR] Cannot repair member file [l:30{15}]"netnvma.inf_loc" of netnvma.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6017: 2013-01-07 14:25:13, Info                  CSI    00000350 [SR] Cannot repair member file [l:32{16}]"netnvm64.inf_loc" of netnvm64.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6020: 2013-01-07 14:25:13, Info                  CSI    00000352 [SR] Cannot repair member file [l:30{15}]"netk57a.inf_loc" of netk57a.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6023: 2013-01-07 14:25:13, Info                  CSI    00000354 [SR] Cannot repair member file [l:24{12}]"netevent.dll" of Microsoft-Windows-Netevent, Version = 6.1.7601.17964, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6026: 2013-01-07 14:25:13, Info                  CSI    00000356 [SR] Cannot repair member file [l:32{16}]"netl1c64.inf_loc" of netl1c64.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

I'll work up a fix for those and see where that gets us - back in a bit.

NoelDP · 07 Jan 2013

I've uploaded a file - rosxx.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder C:\rosxx
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\rosxx
hit the enter key - if you get a 'Not Found' error try
DIR D:\rosxx
or
DIR E:\rosxx

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\rosxx <drive>:\windows\winsxs /y /i /s /v /h

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link
Also run a new MGADiag report, and post the result.

Rosco2382 · 07 Jan 2013

Thanks, when i get home I'll try this and let you know.

Rosco2382 · 09 Jan 2013

I attached the updated CBS logs. I still can not run the MGADiAG.exe file. I get the same error as I posted earlier. Though my windows is now genuine, I can't do a whole of stuff still.

NoelDP · 09 Jan 2013

Hmmm - the SFC data isn't actually in the log - but an awful lot else is....

Code:

2013-01-09 15:33:22, Info                  CBS    Failed to peek next token (status=0xc0000161) [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-01-09 15:33:22, Info                  CBS    Failed to get next Token [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-01-09 15:33:22, Info                  CBS    Wrong XML DECL [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-01-09 15:33:22, Info                  CBS    Invalid xml format [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-01-09 15:33:22, Info                  CBS    Manifest parsing error at line: 1, context: 
·ž [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-01-09 15:33:22, Info                  CBS    Failed to parse the manifest from the buffer. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-01-09 15:33:22, Error                 CBS    Failed to parse package manifest: \\?\C:\Windows\Servicing\Packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-01-09 15:33:22, Info                  CBS    Mark store corruption flag because of package: WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-01-09 15:33:22, Info                  CBS    Failed to initialize package: WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256, from path: \\?\C:\Windows\Servicing\Packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum, existing package: 1 [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-01-09 15:35:49, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
2013-01-09 15:35:49, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
2013-01-09 15:35:49, Info                  CBS    WER: Failure is not worth reporting [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]

Please try running CheckSUR and see if it comes back with anything....

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach in your reply.

Rosco2382 · 09 Jan 2013

Here you go

NoelDP · 09 Jan 2013

Code:

 servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~~7.6.7600.256.cat

Some interesting corruption present as well - The affected files are part of the basic Update for Windows Update, so it's not surprising that things came to a grinding halt.

I'll work on the fix for the CheckSUR files. and get back to you.

NoelDP · 09 Jan 2013

I've uploaded a file - rosyy.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder rosyy in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Then reboot and run another SFC /SCANNOW, and post the new CBS.log file

Windows 7: Windows 7 Build 7601, This copy of Windows is not genuine

Windows 7 Build 7601, This copy of Windows is not genuine problems?