Windows update not running - windows 7 home premium 64 bit

Page 1 of 2 12 LastLast

  1. Aidan364
    Posts : 10
    Windows 7 Home Premium 64bit
       New #1

    Windows update not running - windows 7 home premium 64 bit


    I'm running Windows 7 Home Premium 64 bit, I just got my laptop a few weeks ago and noticed today that windows update isn't running.

    when I click on windows update i'm prompted with a message saying that the service isn't started and to reset my system, however when i check my services it tells me what windows update is started and set to automatic (delayed start) can anybody help with this please? I've been looking up some solutions online and nothing has seemed to work, help would be really aprichiated

    Thanks
    Aidan
      My Computer
    Quote Quote

  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2


    Open Windows Update
    Click on Change Settings
    Select 'Never Update...'
    Click OK
    exit Windows Update
    Now open Windows update again
    Click on Change Settings
    Select 'Update automatically'
    Click OK
    exit Windows Update
    Open Windows Update, and do a manual Check for Updates.

      My Computer
    Quote Quote

  4. Aidan364
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    It didn't work, thanks for your help though

    Aidan
      My Computer
    Quote Quote

  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    Let's see what's really happening with the WU services....

    Open an Elevated Command Prompt, and run the following commands...

    SC QC BFE
    SC QUERYEX BFE
    SC QC BITS
    SC QUERYEX BITS
    SC QC WUAUSERV
    SC QUERYEX WUAUSERV
    SC QC TRUSTEDINSTALLER
    SC QUERYEX TRUSTEDINSTALLER


    post the results


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer
    Quote Quote

  7. Aidan364
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #5

    There you go, hopefully I did it correctly


    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>SC QC BFE
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: BFE
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalServiceNoNe
    twork
    LOAD_ORDER_GROUP : NetworkProvider
    TAG : 0
    DISPLAY_NAME : Base Filtering Engine
    DEPENDENCIES : RpcSs
    SERVICE_START_NAME : NT AUTHORITY\LocalService

    C:\Windows\system32>SC QUERYEX BFE

    SERVICE_NAME: BFE
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1820
    FLAGS :

    C:\Windows\system32>SC QC BITS
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: BITS
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START (DELAYED)
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k netsvcs
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Background Intelligent Transfer Service
    DEPENDENCIES : RpcSs
    : EventSystem
    SERVICE_START_NAME : LocalSystem

    C:\Windows\system32>SC QUERYEX BITS

    SERVICE_NAME: BITS
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1240
    FLAGS :

    C:\Windows\system32>SC QC WUAUSERV
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: WUAUSERV
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START (DELAYED)
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Windows Update
    DEPENDENCIES : rpcss
    SERVICE_START_NAME : LocalSystem

    C:\Windows\system32>SC QUERYEX WUAUSERV

    SERVICE_NAME: WUAUSERV
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1240
    FLAGS :

    C:\Windows\system32>SC QC TRUSTEDINSTALLER
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: TRUSTEDINSTALLER
    TYPE : 10 WIN32_OWN_PROCESS
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\servicing\TrustedInstaller.exe
    LOAD_ORDER_GROUP : ProfSvc_Group
    TAG : 0
    DISPLAY_NAME : Windows Modules Installer
    DEPENDENCIES :
    SERVICE_START_NAME : localSystem

    C:\Windows\system32>SC QUERYEX TRUSTEDINSTALLER

    SERVICE_NAME: TRUSTEDINSTALLER
    TYPE : 10 WIN32_OWN_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1077 (0x435)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>
    C:\Windows\system32>SC QC BFE
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: BFE
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalServiceNoNe
    twork
    LOAD_ORDER_GROUP : NetworkProvider
    TAG : 0
    DISPLAY_NAME : Base Filtering Engine
    DEPENDENCIES : RpcSs
    SERVICE_START_NAME : NT AUTHORITY\LocalService

    C:\Windows\system32>
      My Computer
    Quote Quote

  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    This may indicate your problem....
    SERVICE_NAME: TRUSTEDINSTALLER
    TYPE : 10 WIN32_OWN_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1077 (0x435)


    What happens if you run the following commands in an Elevated Command Prompt.....

    NET START TRUSTEDINSTALLER
    SC QUERYEX TRUSTEDINSTALLER
    SC QUERYEX EVENTLOG
    SC QUERYEX EVENTSYSTEM

    post the results
      My Computer
    Quote Quote

  10. Aidan364
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #7

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>NET START TRUSTEDINSTALLER
    The Windows Modules Installer service is starting.
    The Windows Modules Installer service was started successfully.


    C:\Windows\system32>SC QUERYEX TRUSTEDINSTALLER

    SERVICE_NAME: TRUSTEDINSTALLER
    TYPE : 10 WIN32_OWN_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 7984
    FLAGS :

    C:\Windows\system32>SC QUERYEX EVENTLOG

    SERVICE_NAME: EVENTLOG
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1116
    FLAGS :

    C:\Windows\system32>SC QUERYEX EVENTSYSTEM
      My Computer
    Quote Quote

  11. Aidan364
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #8

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>NET START TRUSTEDINSTALLER
    The Windows Modules Installer service is starting.
    The Windows Modules Installer service was started successfully.


    C:\Windows\system32>SC QUERYEX TRUSTEDINSTALLER

    SERVICE_NAME: TRUSTEDINSTALLER
    TYPE : 10 WIN32_OWN_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 8304
    FLAGS :

    C:\Windows\system32>SC QUERYEX EVENTLOG

    SERVICE_NAME: EVENTLOG
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1116
    FLAGS :

    C:\Windows\system32>SC QUERYEX EVENTSYSTEM

    SERVICE_NAME: EVENTSYSTEM
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1392
    FLAGS :

    C:\Windows\system32>


    Sorry i just realised that the full report didn't copy sorry about that
      My Computer
    Quote Quote

  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    No problem - and all the essential services (I think) are running as they should.
    This means that there's a detail problem.

    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Method 2)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.
      My Computer
    Quote Quote

  13. DEVFISCAL
    Posts : 2
    Windows 7 32 bit
       New #10

    BITS and COM EVENT problem too


    I am having the BITS and COM problem also. This is some information I got back when I ran one of your listed tests:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\windows\system32>SC QC BFE
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: BFE
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\windows\system32\svchost.exe -k LocalServiceNoNe
    twork
    LOAD_ORDER_GROUP : NetworkProvider
    TAG : 0
    DISPLAY_NAME : Base Filtering Engine
    DEPENDENCIES : RpcSs
    SERVICE_START_NAME : NT AUTHORITY\LocalService
    C:\windows\system32>SC QUERYEX BFE
    SERVICE_NAME: BFE
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1432
    FLAGS :
    C:\windows\system32>SC QC BITS
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: BITS
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\windows\System32\svchost.exe -k netsvcs
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Background Intelligent Transfer Service
    DEPENDENCIES : RpcSs
    : EventSystem
    SERVICE_START_NAME : LocalSystem
    C:\windows\system32>SC QUERYEX BITS
    SERVICE_NAME: BITS
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1068 (0x42c)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :
    C:\windows\system32>SC QC WUAUSERV
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: WUAUSERV
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START (DELAYED)
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\windows\system32\svchost.exe -k netsvcs
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Windows Update
    DEPENDENCIES : rpcss
    SERVICE_START_NAME : LocalSystem
    C:\windows\system32>SC QUERYEX WUAUSERV
    SERVICE_NAME: WUAUSERV
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 848
    FLAGS :
    C:\windows\system32>SC QC TRUSTEDINSTALLER
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: TRUSTEDINSTALLER
    TYPE : 10 WIN32_OWN_PROCESS
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\windows\servicing\TrustedInstaller.exe
    LOAD_ORDER_GROUP : ProfSvc_Group
    TAG : 0
    DISPLAY_NAME : Windows Modules Installer
    DEPENDENCIES :
    SERVICE_START_NAME : localSystem
    C:\windows\system32>SC QUERYEX TRUSTEDINSTALLER
    SERVICE_NAME: TRUSTEDINSTALLER
    TYPE : 10 WIN32_OWN_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1077 (0x435)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :
    C:\windows\system32>
    C:\windows\system32>

    I have to go offline now but I thought you might be able to post some steps I could use to fix this problem. Thank you.
      My Computer
    Quote Quote

 
Page 1 of 2 12 LastLast

  Related Discussions
I'm trying to update my computer (it's been awhile) and for whatever reason I can't get Windows Update to function. I'm getting the following error: Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer. I've restarted my...
I just reformatted my PC and unable to run Windows Update. I have attached the CBS file and a screenshot of the error message. Have tried restarting a zillion times, update drivers, and a fix registry tool but still unsuccessful. Can someone please help? Thanks in advance.
I have had this new laptop for about a month. It's a gaming laptop and I've had no problems until today. Startup which usually takes about 20 seconds from power on to all startup programs functional, now takes 3 minutes with desktop items taking a long time to display. Upon completion of...
i had just changed a hard rive from a 500gb seagate to a 1tb hgst and when i try to do windows update and when i click on it i am prompted with a message that says windows update cannot currently check for up dates because the service is not running you may need to restart your computer which i...
I am running a Windows 7 Home Premium 64 bit computer. I used to be able to run chkdsk with no problem. For some reason when I now run chkdsk, I get the countdown from 9 to 0 and the system then boots Windows 7 Home Premium. It will not run chkdsk. Any help will be appreciated.
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 04:54.
Find Us