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Windows 7: Consecutive failed SP1 Update error 800B0100

21 Jan 2013   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The repair install should clear the problem, and any others that may be hiding in the woodwork.
Just for interest - what Anti-Virus are you currently using? - what other AV's have EVER been installed?


My System SpecsSystem Spec
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21 Jan 2013   #22
abusedkitten

Windows 7 Home Premium 64-bit (6.1 build 7600)
 
 

I'm currently using Avast, and Norton was used when I first got the laptop.
Norton has been uninstalled and at this moment i'm running on a clean boot so I know the anti-virus isn't the issue, as that way my original guess....

Will it run just like the other tool on its own?
I was scrolling through it and it looked like there were multiple steps you had to take and afew adverse outcomes?
Am I just being over paranoid?
My System SpecsSystem Spec
21 Jan 2013   #23
abusedkitten

Windows 7 Home Premium 64-bit (6.1 build 7600)
 
 

Sorry for all the questions and doubt, This laptop holds a lot of things I *cannot* lose.
My System SpecsSystem Spec
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21 Jan 2013   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Norton could be the cause of your problem - despite being uninstalled!


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

Then reboot again and see if that's kick-started stuff.
My System SpecsSystem Spec
21 Jan 2013   #25
abusedkitten

Windows 7 Home Premium 64-bit (6.1 build 7600)
 
 

Well, I ran that Norton tool and did that thing with the command prompt.
It seemed to have deleted alot of my chrome settings and even my personal theme... and to be honest i'm not even sure if it found any remnants of Norton any way. :P
End result was no, that didn't seem to be the problem and the SP1 update still did not install.....
My System SpecsSystem Spec
21 Jan 2013   #26
abusedkitten

Windows 7 Home Premium 64-bit (6.1 build 7600)
 
 

I should also add that I do not have a hard copy of Windows. It came pre-installed and I was not given a CD or Key for it in any way.
I don't know if that matters at all for this repair install but I figured I would mention it.

Should I be concerned that some of my personal files are going to be lost?
Like music, videos, or pictures that have been downloaded or uploaded?
Programs that have been installed?
Anything like that....
My System SpecsSystem Spec
21 Jan 2013   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

If the Norton tool removed stuff from Chrome, that does slightly surprise me - but there's no knowing how far into the system the Norton hooks go (too many variables, and too little data) even after 'uninstall'

You should have a Product Key on the COA sticker attached to your machine - check that it's legible. See here for some examples of what it should look like.... How to Tell





Download the SP1 Refresh for your language and edition from the links on these pages...

Heidoc - Microsoft DR Download links

The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get

Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster

Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html
- and they should help you get through it (it's not as difficult as it looks!)

Always ask questions first if you're unsure

Good luck with it!
My System SpecsSystem Spec
21 Jan 2013   #28
abusedkitten

Windows 7 Home Premium 64-bit (6.1 build 7600)
 
 

o.o
My System SpecsSystem Spec
21 Jan 2013   #29
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

My System SpecsSystem Spec
21 Jan 2013   #30
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by chev65 View Post
Those pages just suggest the usage of the System Update Readiness Tool, which is something we tried a few posts back. It has correctly diagnosed the issue where a security catalog is corrupt, but... writing this has just made me think of a solution!

@abusedkitten,

Could you follow these instructions please:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    dir /s C:\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed > %SYSTEMDRIVE%\tom982.txt

  4. This will create a text file called tom982.txt in the root folder of your main drive (e.g. C:\tom982.txt). Please copy and paste the contents of this into your next post.


Tom
My System SpecsSystem Spec
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 Consecutive failed SP1 Update error 800B0100




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