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Windows 7: CheckSUR file - CBS MUM Corrupt 0x800F0900


13 Jan 2013   #1

Windows 7 Home Premium 64 bit
 
 
CheckSUR file - CBS MUM Corrupt 0x800F0900

Hi - am new to the forum and am also not very technical but wondered if someone can help.

I have two problems with my son's laptop running Windows 7 Home Premium 64 bit and not sure if they are both related.

1. After installing some updates yesterday - he is no longer able to log on as his user - it brings up an error - "unabled to access Group Policy..." and then logs him off. I can log on as admin but it brings up a warning message.

2. Secondly there is one remaining update that will not install. Brings error code 800B0100. I have reinstalled the System Update manager tool but no change. The update that is trying to be installed is KB2685813.

The Checksur file says:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2013-01-13 19:38
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.17803_en-us_251461586e43c0e3.manifest amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.17803_en-us_251461586e43c0e3
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.22004_en-us_259ed68f8760ad46.manifest amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.22004_en-us_259ed68f8760ad46
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-d..frameworks-usermode_31bf3856ad364e35_6.1.7601.17803_none_fb416b4f0bdbe260.manifest amd64_microsoft-windows-d..frameworks-usermode_31bf3856ad364e35_6.1.7601.17803_none_fb416b4f0bdbe260
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-d..frameworks-usermode_31bf3856ad364e35_6.1.7601.22004_none_fbcbe08624f8cec3.manifest amd64_microsoft-windows-d..frameworks-usermode_31bf3856ad364e35_6.1.7601.22004_none_fbcbe08624f8cec3
Summary:
Seconds executed: 483
Found 12 errors
CSI Manifest All Zeros Total count: 4
CBS MUM Corrupt Total count: 4
CBS Catalog Corrupt Total count: 4
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.17803_en-us_251461586e43c0e3.manifest
winsxs\manifests\amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.22004_en-us_259ed68f8760ad46.manifest
winsxs\manifests\amd64_microsoft-windows-d..frameworks-usermode_31bf3856ad364e35_6.1.7601.17803_none_fb416b4f0bdbe260.manifest
winsxs\manifests\amd64_microsoft-windows-d..frameworks-usermode_31bf3856ad364e35_6.1.7601.22004_none_fbcbe08624f8cec3.manifest
servicing\packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
servicing\packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
servicing\packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
servicing\packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
servicing\packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
servicing\packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
servicing\packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
servicing\packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
servicing\packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
servicing\packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
servicing\packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
servicing\packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat

Would be grateful for any advice.

Thanks.

My System SpecsSystem Spec
.

13 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the instructions in Windows Update Posting Instructions and post the results
My System SpecsSystem Spec
14 Jan 2013   #3

Windows 7 Home Premium 64 bit
 
 

Thanks Noel. I've checked the details.

1. Done
2. Done
3. Error Code - 800B0100 (Note - I have already installed a couple of times the Update to Windows Update manager that is a recommended solution for this error)
4. CBS.log attached.

Many thanks for your support.
My System SpecsSystem Spec
.


14 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There is no sign of the SFC having run in the CBS log, and there is no CheckSUR log or persist log
please follow the instructions
My System SpecsSystem Spec
14 Jan 2013   #5

Windows 7 Home Premium 64 bit
 
 

That's strange, apologies - I've just re-run and I've attached the CBS log and the CheckSUR log (I had initially cut and pasted the contents into my initial posting) and the CheckSUR.persist file in case that also helps.
My System SpecsSystem Spec
14 Jan 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Great - it gives us something to work with...
from the CBS log
Code:
 Line 9847: 2013-01-14 17:20:35, Info                  CSI    000002f3 [SR] Beginning Verify and Repair transaction
 Line 9852: 2013-01-14 17:20:35, Info                  CSI    000002f6 [SR] Cannot verify component files for Microsoft-Windows-DriverFrameworks-UserMode, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 9857: 2013-01-14 17:20:35, Info                  CSI    000002f9 [SR] Cannot verify component files for Microsoft-Windows-DriverFrameworks-UserMode.Resources, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 9862: 2013-01-14 17:20:35, Info                  CSI    000002fc [SR] Recovered manifest from backup for Microsoft-Windows-DriverFrameworks-UserMode.Resources, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
 Line 9869: 2013-01-14 17:20:35, Info                  CSI    000002fe [SR] Repair complete
From the CheckSUR log.....
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.17803_en-us_251461586e43c0e3.manifest
 winsxs\manifests\amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.22004_en-us_259ed68f8760ad46.manifest
 winsxs\manifests\amd64_microsoft-windows-d..frameworks-usermode_31bf3856ad364e35_6.1.7601.17803_none_fb416b4f0bdbe260.manifest
 winsxs\manifests\amd64_microsoft-windows-d..frameworks-usermode_31bf3856ad364e35_6.1.7601.22004_none_fbcbe08624f8cec3.manifest
 servicing\packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
Shouldn't be too bad to sort those out - I need to eat first, so it'll be a couple of hours before I can post a fix protocol
Shout if you don't hear from me in the next 12 hours - it means I got side-tracked!
My System SpecsSystem Spec
14 Jan 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - claxx.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder claxx in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Then run another SFC /SCANNOW and post the new CBS.log file
My System SpecsSystem Spec
15 Jan 2013   #8

Windows 7 Home Premium 64 bit
 
 

Noel - thank you for taking on my case - it is probably me but I couldn't see claxx.zip on the link above. Am I looking in wrong place?
My System SpecsSystem Spec
15 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ooops! - looks like I did everything but upload it!
It should be there now
My System SpecsSystem Spec
15 Jan 2013   #10

Windows 7 Home Premium 64 bit
 
 

Hi - have just completed the Windows Update Readiness Tool and sfc /scannow. When SFC ran it said it had found some corrupt files that had not been able to be fixed. All three log files should be in the attachment.
Thanks
Clare
My System SpecsSystem Spec
Reply

 CheckSUR file - CBS MUM Corrupt 0x800F0900




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