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Windows 7: Windows Update error 80070643 - Can not install updates


13 Jan 2013   #1

Windows 7 Ultimate 64bit
 
 
Windows Update error 80070643 - Can not install updates

Windows update stopped working after I restored the OS to the factory setup (using the built in one key recovery button). Windows appears to be working fine, but I cannot seem to install any updates (manually or through windows update).

Trying to install SP1 (for example) from the internet gives the error "Error_Install_Failure(0x80070643)".

Trying to update using windows update yields the following:
"To check for updates you must first install an update for windows update"
When I press "Install now", It tries to install this update, and comes back with the error "Windows could not search for new updates Code 80070643"

- I have tried using the Microsoft fixit related to this code, and the suggestions on the following two threads:

Update Error 80070643

Solved Windows Update Error 80070643




Any ideas as to how I might resolve this issue?


Thanks

Using a lenovo s10 netbook with Windows 7 starter 32bit

The only 3rd party programs I have installed since the reset are CCleaner, Mozilla Firefox and Avira.


My System SpecsSystem Spec
.

14 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Windows Update error 80070643
and
Error codes
apply here.
Please follow the Windows Update Posting Instructions and post the requested data.
My System SpecsSystem Spec
14 Jan 2013   #3

Windows 7 Ultimate 64bit
 
 

Thanks for your quick response Noel.

I ran the fix for MSI software update and .net framework, but neither seem to have fixed the issue.
My System SpecsSystem Spec
.


14 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Not good .....
Code:
 C:\Users\NoelAsus\AppData\Local\Temp\Temp2_CBS (3).zip\CBS\CBS.log (22 hits)
 Line 330: 2013-01-14 12:16:51, Error                 CSI    00000019 (F) STATUS_RM_NOT_ACTIVE #27266# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowFileNotFound|AllowSharingViolation|AllowAccessDenied|AllowTransactionalConflict|0x00000400), handle = {provider=NULL, handle=0}, da = (DELETE|SYNCHRONIZE|FILE_READ_ATTRIBUTES|FILE_WRITE_ATTRIBUTES), oa = @0x52f294->OBJECT_ATTRIBUTES {s:24; rd:NULL; on:[134]"\SystemRoot\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x52f2bc, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
 Line 332: 2013-01-14 12:16:51, Error                 CSI    0000001a@2013/1/14:18:16:51.197 (F) d:\w7rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
 Line 336: 2013-01-14 12:16:58, Error                 CSI    0000001b (F) STATUS_RM_NOT_ACTIVE #27265# from Windows::Rtl::SystemImplementation::MarkFileDeletePending(...)[gle=0xd0190005]
 Line 337: 2013-01-14 12:16:58, Error                 CSI    0000001c (F) STATUS_RM_NOT_ACTIVE #27264# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::DeleteFilesystemFile(flags = (OpenForBackupIntent|DeleteIfReadOnly|MissingFileIsOk|SharingViolationIsOk|TransactionalConflictIsOk|CannotDeleteIsOk), fn = [l:268{134}]"\SystemRoot\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest", disp = Invalid)
 Line 350: 2013-01-14 12:16:58, Error                 CBS    Exec: An error occurred while committing the transaction, the transaction has been rolled back. [HRESULT = 0x80070643 - ERROR_INSTALL_FAILURE]
 Line 354: 2013-01-14 12:16:58, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070643 - ERROR_INSTALL_FAILURE]
 Line 380: 2013-01-14 12:27:19, Error                 CSI    00000026 (F) STATUS_RM_NOT_ACTIVE #213672# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowFileNotFound|AllowSharingViolation|AllowTransactionalConflict), handle = {provider=NULL, handle=0}, da = (FILE_GENERIC_READ|DELETE|FILE_WRITE_ATTRIBUTES), oa = @0x151f4b4->OBJECT_ATTRIBUTES {s:24; rd:NULL; on:[92]"\SystemRoot\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x151f46c, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
 Line 382: 2013-01-14 12:27:19, Error                 CSI    00000027@2013/1/14:18:27:19.05 (F) d:\w7rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
 Line 386: 2013-01-14 12:27:21, Error                 CSI    00000028 (F) STATUS_RM_NOT_ACTIVE #213671# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0190005]
 Line 387: 2013-01-14 12:27:21, Error                 CSI    00000029 (F) STATUS_RM_NOT_ACTIVE #213670# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = (DirectoryMissingIsOk|SharingViolationIsOk|TransactionalConflictIsOk), da = (FILE_GENERIC_READ|DELETE|FILE_WRITE_ATTRIBUTES), oa = @0x151f660->SIL_OBJECT_ATTRIBUTES {s:20; on:"x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)
 Line 389: 2013-01-14 12:27:21, Error                 CSI    0000002a (F) STATUS_RM_NOT_ACTIVE #27404# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd0190005]
 Line 390: 2013-01-14 12:27:21, Error                 CSI    0000002b (F) HRESULT_FROM_WIN32(6801) #27338# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80071a91]
 Line 391: 2013-01-14 12:27:21, Error                 CSI    0000002c (F) HRESULT_FROM_WIN32(6801) #27336# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80071a91]
 Line 392: 2013-01-14 12:27:21, Error                 CSI    0000002d (F) HRESULT_FROM_WIN32(6801) #27335# 10598026 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
 Line 449: 2013-01-14 13:18:08, Error                 CSI    0000000d (F) STATUS_RM_NOT_ACTIVE #186563# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowFileNotFound|AllowSharingViolation|AllowTransactionalConflict), handle = {provider=NULL, handle=0}, da = (FILE_GENERIC_READ|DELETE|FILE_WRITE_ATTRIBUTES), oa = @0xdaf550->OBJECT_ATTRIBUTES {s:24; rd:NULL; on:[92]"\SystemRoot\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0xdaf508, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
 Line 451: 2013-01-14 13:18:08, Error                 CSI    0000000e@2013/1/14:19:18:08.405 (F) d:\w7rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
 Line 455: 2013-01-14 13:18:09, Error                 CSI    0000000f (F) STATUS_RM_NOT_ACTIVE #186562# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0190005]
 Line 456: 2013-01-14 13:18:09, Error                 CSI    00000010 (F) STATUS_RM_NOT_ACTIVE #186561# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = (DirectoryMissingIsOk|SharingViolationIsOk|TransactionalConflictIsOk), da = (FILE_GENERIC_READ|DELETE|FILE_WRITE_ATTRIBUTES), oa = @0xdaf6fc->SIL_OBJECT_ATTRIBUTES {s:20; on:"x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)
 Line 458: 2013-01-14 13:18:09, Error                 CSI    00000011 (F) STATUS_RM_NOT_ACTIVE #295# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd0190005]
 Line 459: 2013-01-14 13:18:09, Error                 CSI    00000012 (F) HRESULT_FROM_WIN32(6801) #229# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80071a91]
 Line 460: 2013-01-14 13:18:09, Error                 CSI    00000013 (F) HRESULT_FROM_WIN32(6801) #227# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80071a91]
 Line 461: 2013-01-14 13:18:09, Error                 CSI    00000014 (F) HRESULT_FROM_WIN32(6801) #226# 6197294 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
At this point, I have no idea what they mean - and I'm tied up for the rest of the evening.
I'll try and get to it in the morning (UK Time) but can't promise anything.

There's no problems in the CheckSUR report.
My System SpecsSystem Spec
16 Jan 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Let's check a couple of things, and see where it leads us...

Please open an Elevated Command Prompt, and run the following commands - post the results....

DIR C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest
DIR C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91


Then try an Offline SFC /SCANNOW


Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

Log into your normal account.
You'll get a set of options - pick the Command Prompt one.
At the command prompt, type DIR C:\
- if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
If not, try D:\ or E:\ (etc. until you get the right letter)
then type the following command

sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

where <drive> is the letter you found above. (Note the spaces in the above command - in front of the three forward-slashes /)

Wait for the command to complete. (make a note of the response!).

Once it has, type EXIT and the pick the option to reboot.
My System SpecsSystem Spec
16 Jan 2013   #6

Windows 7 Ultimate 64bit
 
 

Results from the Elevated Command Prompt:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>DIR C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-c
ore.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest
Volume in drive C has no label.
Volume Serial Number is CA8D-7CCB

Directory of C:\Windows\WinSxS\Backup

07/13/2009 10:56 PM 2,440 x86_microsoft-windows-w..ient-core.resour
ces_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest
1 File(s) 2,440 bytes
0 Dir(s) 177,010,204,672 bytes free

C:\windows\system32>DIR C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3
b_9.0.21022.8_none_bcb86ed6ac711f91
Volume in drive C has no label.
Volume Serial Number is CA8D-7CCB

Directory of C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.2102
2.8_none_bcb86ed6ac711f91

10/20/2010 11:22 PM <DIR> .
10/20/2010 11:22 PM <DIR> ..
10/20/2010 11:22 PM 224,768 msvcm90.dll
10/20/2010 11:22 PM 568,832 msvcp90.dll
10/20/2010 11:22 PM 655,872 msvcr90.dll
3 File(s) 1,449,472 bytes
2 Dir(s) 177,005,568,000 bytes free

C:\windows\system32>


Results from sfc /scannow:

please see attached image


Attached Thumbnails
Windows Update error 80070643 - Can not install updates-photo.jpg  
My System SpecsSystem Spec
16 Jan 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - try this

Open an Elevated Command Prompt, and run the following commands....

DEL C:\Windows\System32\config\TxR\*.* /Q
fsutil resource setautoreset true C:\


note any error message you get, then close the window and reboot
Run another Check for Updates.
My System SpecsSystem Spec
16 Jan 2013   #8

Windows 7 Ultimate 64bit
 
 

The command prompt did not show error messages. After the reboot, I got the same error message when checking for updates.
My System SpecsSystem Spec
17 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - please try the following
Open an Elevated Command Prompt and run the following commands.

cd %windir%
net stop wuauserv
ren softwaredistribution softwaredistribution.old
net start wuauserv

Ppost the results, and reboot, then try a Check for Updates again.
My System SpecsSystem Spec
17 Jan 2013   #10

Windows 7 Ultimate 64bit
 
 

Results from the commands:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\windows\system32>cd %windir%

C:\Windows>net stop wuauserv
The Windows Update service is stopping.
The Windows Update service was stopped successfully.


C:\Windows>ren softwaredistribution softwaredistribution.old

C:\Windows>net start wuauserv
The Windows Update service is starting.
The Windows Update service was started successfully.


C:\Windows>



Results from windows update:
Unfortunately the update still encounters the same error.
My System SpecsSystem Spec
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 Windows Update error 80070643 - Can not install updates




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