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Windows 7: Update Failed: KB2729452, KB2742599; Error Found: 80070002


16 Jan 2013   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post an MGADiag report - I'm a little concerned...


Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.



My System SpecsSystem Spec
.

20 Jan 2013   #12

Windows 7 Ultimate x64
 
 

Hi Noel,

What do you mean by Chinese version??!

MGADiag:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {5BC393E4-E846-4F45-8C1A-298AFA87C95A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Visio Professional 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Eric Looi\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5BC393E4-E846-4F45-8C1A-298AFA87C95A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-2023168395-3807378934-2129454194</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>TF560 A2+</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070611000000.000000+000</Date></BIOS><HWID>475A3707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55625</Pid><PidType>14</PidType></Product></Products><Applications><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-1033-7601.0000-3482012
Installation ID: 003120606352582863446912458585325224352771920780935984
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 20-Jan-13 5:27:03 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GHo7CoRan/yLOJLnj1Q+4yd9AICMA3UyPQ=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Nvidia NVDAACPI
FACP Nvidia NVDAACPI
HPET Nvidia NVDAACPI
MCFG Nvidia NVDAACPI
SSDT PTLTD POWERNOW
SLIC _ASUS_ Notebook


Windows 7 Ultimate SP1.

Can you tell me what's wrong?
My System SpecsSystem Spec
20 Jan 2013   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It's what I was afraid of - the installation is counterfeit, enabled by a hacker's Activation Exploit.
The Key is from an ASUS machine - but the motherboard is a BIOSTAR retail one.
There is an apparent SLIC table for an Asus present - which just isn't possible on a retail board from a different manufacturer.

You say that your COA sticker is for Windows 7 Ultimate - does it have a manufacturer name on it?
Does it look like the ones visible here? - How to Tell
My System SpecsSystem Spec
.


20 Jan 2013   #14

Windows 7 Ultimate x64
 
 

Oh my goodness!

I don't have that sticker on as I bought this as second hand computer.

Looks like I gotta buy a new one??

Does this prevent the windows from getting the updates?

Thanks for letting me know about this!
My System SpecsSystem Spec
20 Jan 2013   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It'll prevent Windows from getting anything other than Security updates.

Unless you have the COA sticker or a proper Retail pack for the installed OS, you'll have to purchase a Full Retail pack for Windows 7 of whatever edition you need (you almost certainly don't need Ultimate! - unless you use Bitlocker, or Multiple User Interface language packs (which is why I asked for the MGADiag report in the first place).

ONLY buy from reputable sources! Buying from eBay and such is a recipe for being scammed.

You may find that it's more cost-effective to buy Windows 8 instead, if you do use multiple languages - it allows multi-language support without having to get the most expensive option!
(I won't comment on usability)
My System SpecsSystem Spec
20 Jan 2013   #16

Windows 7 Ultimate x64
 
 

Thanks for the advice Noel!

By the way, the retail version can be installed on another upgraded computer says few years from now?

Basically, Windows 7 Home Premium is not much different from Prof and Biz?

I would not buy Windows 8 due to its user-unfriendliness.

Thanks!
My System SpecsSystem Spec
20 Jan 2013   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The major differences between Home Premium and Pro are
1) ability to join a Domain
2) ability to run XP Mode
3) Backup capabilities

Major differences between Pro and Ultimate
1) BitLocker
2) Ability to run in multiple Languages using MUI Language Packs.

Details here....
Compare Windows 7 - Microsoft Windows

The Full Retail license can be transferred to any computer (after uninstalling from any other machine)
an OEM License lives and dies on the machine on which it is first activated.
My System SpecsSystem Spec
20 Jan 2013   #18

Windows 7 Ultimate x64
 
 

Many thanks!

Do you think Microsoft going to have a new version of windows next year just like Vista to Windows 7?

Thinking should I wait for it or buy the Windows 7 now.
My System SpecsSystem Spec
20 Jan 2013   #19

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

MS don't announce scheduling on new software - but going on past performance expect Windows 9 late in 2015.
Having said that, I wouldn't be surprised if they changed the schedule markedly, and go to almost annual 'upgrades' with less changes between each.
My System SpecsSystem Spec
20 Jan 2013   #20

Windows 7 Ultimate x64
 
 

Alright... Seems like I gotta take Windows 7 for now and get works done for this 2 years. Hopefully by then will get a discounted price for upgrade.
My System SpecsSystem Spec
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 Update Failed: KB2729452, KB2742599; Error Found: 80070002




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