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Windows 7: Power Loss To Notebook Shows Loss of Windows Activation (!!??)

15 Jan 2013   #1

Windows 7 Home Premium 64-bit
 
 
Power Loss To Notebook Shows Loss of Windows Activation (!!??)

I had a power loss while running on battery (it still showed power left, but suddenly shut down anyway) and when I restart, it reports that the Windows is not activated and Window is not genuine and system might be a victim of "counterfeiting."

Is this a virus (I have MSE on continuously and about once a week scan with Malwarebytes)?

I have run 'sfc /scannow' with filtered output ('findstr /c: "[SR]" c:\.....\logs\CBS\CBS.log" and it appears as usual.

How can I lose my Windows activation?


My System SpecsSystem Spec
.

15 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

My System SpecsSystem Spec
15 Jan 2013   #3

Windows 7 Home Premium 64-bit
 
 

Windows 7 Home Premium

There is a Product number on the sticker of the machine. Should I enter it?? Why would it lose product activation?

The Windows came activated from the OEM (ASUS/BestBuy) since purchase Mar 2012.

This issue occurred just before a loss of battery power


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0936D39A-EF38-40B6-8BEA-5EE1325809D9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0936D39A-EF38-40B6-8BEA-5EE1325809D9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-69147860-403580906-3502802422</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>G74Sx</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G74Sx.203</Version><SMBIOSVersion major="2" minor="6"/><Date>20110923000000.000000+000</Date></BIOS><HWID>B3993207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Turkey Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:9:2012 01:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEAln2ovdIp7iOGGCKNAhgS8S6Ucoq+QeJwLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            _ASUS_        Notebook
  FACP            _ASUS_        Notebook
  DBGP            _ASUS_        Notebook
  HPET            _ASUS_        Notebook
  MCFG            _ASUS_        Notebook
  ECDT            _ASUS_        Notebook
  SLIC            _ASUS_        Notebook
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  ASF!            INTEL          HCG
My System SpecsSystem Spec
.


15 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The installation appears to have lost the link between your Key and the rest of the OS


Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report

My System SpecsSystem Spec
15 Jan 2013   #5

Windows 7 Home Premium 64-bit
 
 

Followed the service shutdown.

Was asked to enter the product key.

Entered product key and after a few minutes, it said Activation failed with an error code
It showed a next button, so I pressed it.
Then it said activation was successful.
Rebooted.
Look at Start->Computer->Properties to look for product status.
It said the Windows software installation was "Genuine"

I assume it is successful.

Thanks.

Please mark the thread RESOLVED if you think it checks out.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-R837D-G7JJX-4TT9F
Windows Product Key Hash: kGSbYLwqFU9xt02mcBJ9KZozRWY=
Windows Product ID: 00359-OEM-9821735-20710
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0936D39A-EF38-40B6-8BEA-5EE1325809D9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0936D39A-EF38-40B6-8BEA-5EE1325809D9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4TT9F</PKey><PID>00359-OEM-9821735-20710</PID><PIDType>8</PIDType><SID>S-1-5-21-69147860-403580906-3502802422</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>G74Sx</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G74Sx.203</Version><SMBIOSVersion major="2" minor="6"/><Date>20110923000000.000000+000</Date></BIOS><HWID>B3993207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Turkey Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-217-320710-02-1033-7601.0000-0152013
Installation ID: 101991122412930873604992629855436830018014461820825842
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4TT9F
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 15-Jan-2013 14:39:01

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:9:2012 01:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEAln2ovdIp7iOGGCKNAhgS8S6Ucoq+QeJwLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            _ASUS_        Notebook
  FACP            _ASUS_        Notebook
  DBGP            _ASUS_        Notebook
  HPET            _ASUS_        Notebook
  MCFG            _ASUS_        Notebook
  ECDT            _ASUS_        Notebook
  SLIC            _ASUS_        Notebook
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  ASF!            INTEL          HCG
My System SpecsSystem Spec
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 Power Loss To Notebook Shows Loss of Windows Activation (!!??)




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