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| 15 Jan 2013 | #1 |
| | Unable to install update KB2736422 I am unable to install "Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2736422)", ending in Error Code 800736B3 - Windows Update has encountered an unknown error. I have run SURT and the SFC scan. Attached is my CBS.zip. Thanks in advance. |
My System Specs | |
| 15 Jan 2013 | #2 |
| | hello celtic try this mate How do I reset Windows Update components? |
| My System Specs |
| 15 Jan 2013 | #3 |
| | You have some file errors which will need repair before attempting anything else. Your CheckSUR shows the following errors..... Code: Checking Component Store (f) CSI Payload File Missing 0x00000000 cmiv2.dll amd64_microsoft-windows-cmi_31bf3856ad364e35_6.1.7601.17514_none_07f44fb7712a68da (f) CSI Payload File Missing 0x00000000 cmiv2.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b (f) CSI Payload File Missing 0x00000000 cmiv2.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5 (f) CSI Payload File Missing 0x00000000 mscordacwks.dll x86_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.21768_none_e8b4d291dd2a80de  I'm also a little confused by the timestamps of the relevant files There are however, some serious errors in the logs... Code: Line 70123: 2013-01-14 16:26:15, Error CSI 00000101@2013/1/14:21:26:15.924 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null) Line 70125: 2013-01-14 16:26:17, Error CSI 00000102 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #351920# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150004] Line 70126: 2013-01-14 16:26:17, Error CSI 00000103 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #351919# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150004] Line 70127: 2013-01-14 16:26:17, Error CSI 00000104 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #351918# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd0150004] Line 70128: 2013-01-14 16:26:17, Error CSI 00000105 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #351917# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd0150004] Line 70129: 2013-01-14 16:26:17, Error CSI 00000106@2013/1/14:21:26:17.375 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null) Line 70131: 2013-01-14 16:26:17, Error CSI 00000107 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #354619# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150004] Line 70132: 2013-01-14 16:26:17, Error CSI 00000108 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #354618# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150004] Line 70133: 2013-01-14 16:26:17, Error CSI 00000109 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #354617# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd0150004] Line 70134: 2013-01-14 16:26:17, Error CSI 0000010a (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #354616# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd0150004] Line 70135: 2013-01-14 16:26:17, Error CSI 0000010b (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #351485# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x800736b3] Line 70136: 2013-01-14 16:26:17, Error CSI 0000010c (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #350959# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 102 (0x00000066), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x800736b3] Line 70137: 2013-01-14 16:26:17, Error CSI 0000010d (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #350958# 1759020 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000066, pSink = NULL, disp = 0) Line 70143: 2013-01-14 16:26:17, Error CBS Exec: Failed to commit CSI transaction to execute changes. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] Line 70147: 2013-01-14 16:26:17, Error CBS Failed to process single phase execution. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND] I'll do some research and come back to you. - shout if you haven't heard in 24 hours |
| My System Specs |
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| 15 Jan 2013 | #4 |
| | I ran the update reset tool, but, as expected, it made no difference...same error message. A fresh install would be difficult at best...or at least extremely time consuming (re-installing the programs that would need to be re-installed...)...I would hope there would be a way to correct the update tool. |
| My System Specs |
| 16 Jan 2013 | #5 |
| | I don't honestly know what difference it will make - but I'll post a fix for your CheckSUR errors in a bit, and we'll see what happens. to an SFC after that |
| My System Specs |
| 16 Jan 2013 | #6 |
| | I've uploaded a file - celaa.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526 Please download and save it. Right-click on the saved file and select Extract all... Change the target to C:\ and click on Extract This should create a folder C:\celaa Close all windows (it would be a good idea to print these instructions!) Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer' Pick that You'll have to log in with your username and password. Pick the option to use a Command Prompt At the prompt type DIR C:\celaa hit the enter key - if you get a 'Not Found' error try DIR D:\celaa or DIR E:\celaa The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command... XCOPY <drive>:\celaa <drive>:\windows\winsxs /y /i /s /v /h run the command (it should take almost no time)and when the prompt returns, type EXIT and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows. Now run SFC /SCANNOW in an Elevated Command Prompt then reboot and upload the new CBS.log file to your reply Then reboot again, and run the CheckSUR tool again, and post the new CheckSUR.log file. |
| My System Specs |
| 16 Jan 2013 | #7 |
| | Okay...here is the first pass cbs.log... |
| My System Specs |
| 16 Jan 2013 | #8 |
| | Here it is after running the Checksur tool again... |
| My System Specs |
| 16 Jan 2013 | #9 |
| | Looks like CheckSUR is now clear - but there are still problems with the SFC..... Code: Line 6181: 2013-01-16 18:48:00, Info CSI 000002fa [SR] Beginning Verify and Repair transaction
Line 6184: 2013-01-16 18:48:00, Info CSI 000002fc [SR] Cannot repair member file [l:24{12}]"cmitrust.dll" of Microsoft-Windows-CmiTrustInfoInstallers, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:1122334455667788}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Line 6187: 2013-01-16 18:48:00, Info CSI 000002fe [SR] Cannot repair member file [l:20{10}]"KBDFI1.DLL" of Microsoft-Windows-International-Keyboard-KBDFI1, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Line 6190: 2013-01-16 18:48:00, Info CSI 00000300 [SR] Cannot repair member file [l:24{12}]"cmitrust.dll" of Microsoft-Windows-CmiTrustInfoInstallers, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:1122334455667788}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Line 6191: 2013-01-16 18:48:00, Info CSI 00000301 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
Line 6194: 2013-01-16 18:48:00, Info CSI 00000303 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\AdvancedInstallers"\[l:24{12}]"cmitrust.dll"; source file in store is also corrupted
Line 6195: 2013-01-16 18:48:00, Info CSI 00000304 [SR] Repairing corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\AdvancedInstallers"\[l:18{9}]"cmiv2.dll" from store
Line 6198: 2013-01-16 18:48:00, Info CSI 00000306 [SR] Cannot repair member file [l:20{10}]"KBDFI1.DLL" of Microsoft-Windows-International-Keyboard-KBDFI1, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Line 6199: 2013-01-16 18:48:00, Info CSI 00000307 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
Line 6204: 2013-01-16 18:48:00, Info CSI 0000030a [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"KBDFI1.DLL"; source file in store is also corrupted
Line 6214: 2013-01-16 18:48:00, Info CSI 0000030c [SR] Repair complete I'll post a fix protocol for those errors in a bit. |
| My System Specs |
| 16 Jan 2013 | #10 |
| | I've uploaded a file - celab.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526 Please download and save it. Right-click on the saved file and select Extract all... Change the target to C:\ and click on Extract This should create a folder C:\celab Close all windows (it would be a good idea to print these instructions!) Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer' Pick that You'll have to log in with your username and password. Pick the option to use a Command Prompt At the prompt type DIR C:\celab hit the enter key - if you get a 'Not Found' error try DIR D:\celab or DIR E:\celab The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command... XCOPY <drive>:\celab <drive>:\windows\winsxs /y /i /s /v /h run the command (it should take almost no time)and when the prompt returns, type EXIT and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows. Now run SFC /SCANNOW in an Elevated Command Prompt then reboot and upload the new CBS.log file to a reply |
| My System Specs |
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